Ok, I've searched here in the forum for an hour and can't find my answer. Please Help!

Aerofly Professional Deluxe, just bought. Futaba type Ikarus interface cable. Tried with both a Futaba 4 channel and a Futaba 6XAS, both PPM. Windows XP. "Device Manager" says everything is fine. Game Controllers in Control Panel says "Ikarus Interface". I tried calibrating the transmitter in Control Panel/Game Controller but that didn't help. When I plug and unplug the interface cable, the computer makes it's ding dong USB sound, and says it's found the USB device.

HOWEVER, every time I start the program, it says "searching for USB device" in the black boot up screen. Then that screen closes and a grey dialogue box opens and says "Aerofly Professional cannot find the USB interface cable, please plug the interface cable into a free USB port." I have of course tried everything, and when you hit "Search", it still cannot find the cable. I've got hours into trying to trouble shoot this with no luck. (Yes, transmitter is on.)

HELP PLEASE BEFORE I SEND IT BACK FOR A REFUND.
AV8TOR1977

Hi,

obviously the cable works. So I suggest to download the latest patch from www.ipacs.de.
The CDs often contain a previous version of the sim.
Hope this helps!

Regards
Karl-Heinz (Rodeo)
www.rodeo.onlinehome.de

Hi,

Thanks for the response, but no luck. I have version 1.8.0.21, and I downloaded the patch for that version. I installed it successfully and recalibrated my controller (Futaba transmitter) as suggested. AFPD still says it can't find the cable. I'm lost and very disillusioned after hours of fighting with this problem. The support hasn't been good either. Why don't they answer the problems/questions here? At this point, I won't be recommending the product to any of my friends, and I'm an instructor so that's not good for business.

Thanks again for the suggestion,
AV8TOR

Do you have access to another PC where you can test it?
We have to find out, whether it's a cable problem or a PC problem.

Additionally I suggest to publish your tm.log file at the ipacs forum.
http://www.ipacs.de/ubb/ultimatebb.php?ubb=forum;f=4

Please read the topmost thread there:
http://www.ipacs.de/ubb/ultimatebb.p...c;f=4;t=000573


Regards
Karl-Heinz (Rodeo)
www.rodeo.onlinehome.de

Ok, it will be Sunday before I can access another computer to try out. I'll let you know then. What a bummer.... I want to fly this thing, and I have students that need it.

Thanks,
AV8TOR

Hi,

Ok, tried it on my daughters computer and no go. That's two computers with Pentium 4 1.8 mhz and 512 ram and Windows XP "Home version" and it won't work. However, I tried it on a friends newer computer today and it worked fine. It looks like a great program from the little I used it on my friends computer. Now if I could just get support for it to work on mine.....

Here's the log file:

tm: Library Version 4.1, Copyright (C) 1999-2004, IPACS
tm: http://www.ipacs.de
tmsystem: init random with 654700116
tmsystem: cpu type=(nlogical=1) (nphysical=1) (hyper-threading disabled)
tmsystem: cpu=1794 Mhz
tmsystem: memory=(physical=511MB, avail=331MB) (virtual=2047MB, avail=1859MB)
tmsystem: operating system=Microsoft Windows XP Version 5.1 Service Pack 1 (Build 2600) Service Pack: Service Pack 1 (Build 2600)
tmgl: loading font v2 texture/arial10.tmf=(256x256) (32x255) ok
tmgl: loading mouse texture/mouse.tmt=ok
tmprogram: AeroFly Professional Deluxe Version 1.8.0.21, Copyright © 1998-2005 IPACS
loading configfile config/main.mcf=ok
loading player configfile config/player1.mcf=ok
loading player configfile config/player2.mcf=ok
directsound: register sound sound/beep.wav=ok
directsound: register sound sound/balloon.wav=ok
directsound: register sound sound/crash.wav=ok
directsound: register sound sound/splash.wav=ok
directsound: register sound sound/glider.wav=ok
directsound: register sound sound/glider2.wav=ok
afdesign: init ok
tmgl: loading font v2 texture/menufont.tmf=(512x512) (32x255) ok
directinput: init=ok
tmsystem: current monitor frequency=60
init window=(window=800x600) (screen=1024x768) (32bpp) (60Hz) (window)
directsound: init=(speakerconfig=unknown) (certified) (cont.rate) (primary 16bit) (samplerates 8000,48000) (1 hwbuffers) (0 hwbytes)
init pixelformat=ok
gl: vendor=Microsoft Corporation, renderer=GDI Generic, version=1.1.0
gl: (viewport=16384x16384) (texturesize=1024) (stencil=8)
gl: extensions=GL_WIN_swap_hint GL_EXT_bgra GL_EXT_paletted_texture
wgl: extensions=none
gl: extensions=(paletted texture)
wgl: extensions=
gl: software rendering
tmsystem: fullscreen modes=(640x480x16x60) (rj-640x480x16x72) (rj-640x480x16x75) (rj-640x480x16x85) (rj-640x480x16x90) (rj-640x480x16x100) (rj-640x480x32x72) (rj-640x480x32x75) (rj-640x480x32x85) (rj-640x480x32x90) (rj-640x480x32x100) (800x600x16x56) (rj-800x600x16x70) (rj-800x600x16x72) (rj-800x600x16x75) (rj-800x600x16x85) (rj-800x600x16x90) (rj-800x600x16x100) (rj-800x600x32x70) (rj-800x600x32x72) (rj-800x600x32x75) (rj-800x600x32x85) (rj-800x600x32x90) (rj-800x600x32x100) (rj-848x480x16x60) (rj-848x480x16x88) (rj-848x480x32x60) (rj-848x480x32x88) (1024x768x16x60) (rj-1024x768x16x70) (rj-1024x768x16x72) (rj-1024x768x16x75) (rj-1024x768x16x85) (rj-1024x768x32x70) (rj-1024x768x32x72) (rj-1024x768x32x75) (rj-1024x768x32x85) (1152x864x16x60) (rj-1152x864x16x70) (rj-1152x864x16x75) (rj-1152x864x16x85) (rj-1152x864x32x70) (rj-1152x864x32x75) (rj-1152x864x32x85) (1280x960x16x60) (rj-1280x960x16x72) (rj-1280x960x16x85) (rj-1280x960x32x72) (rj-1280x960x32x85) (1280x1024x16x60) (rj-1280x1024x16x70) (rj-1280x1024x16x75) (rj-1280x1024x16x85) (rj-1280x1024x32x70) (rj-1280x1024x32x75) (rj-1280x1024x32x85) (1600x1200x16x60) (rj-1600x1200x16x70) (rj-1600x1200x16x75) (rj-1600x1200x32x70) (rj-1600x1200x32x75)
directinput: searching joysticks=none
tminput: searching for input devices...(1)
tmsystem: searching usb interface (0) 0=radiointerface
tmsystem: searching usb interface (1) 1=unable to open interface device
tmsystem: searching usb interface (0) 1=unable to open joystick device
tminput: 1 devices found
tminput: searching for input devices...(2)
tmsystem: searching dummy usb interface (0) 1=unable to open interface device
tmsystem: searching dummy usb interface (0) 1=unable to open joystick device
tminput: checking for joystick 0=failtminput: 1 devices foundtmgl: loading font v2 texture/arial20b.tmf=(256x256) (32x255) ok
sim: loading scenery scenery/winzeln.geo...
sim: 1 objects 0 dynobjects
sim: start position 1 (not for helicopter)
sim: start position 2 (not for helicopter)
sim: start position 3 (not for helicopter)
sim: start position 4 (not for airplanes)
sim: load texture grid 5x5 (compress=1) named winzeln/winzeln=(5x5) (24x13) (72.00 36.00) (3.00 3.00)
sim: sphere params=-1.5000 0.0000 -0.7000
sim: loading ground object scenery/winzeln/winzeln.obj=ok
sim: loading time=2155799 mus
tmcollision: 1604 triangles using 70576 bytes
tmcollision: omin=(-5000.0,-5000.0,-2.1) omax=(5000.0,5000.0,59.6)
tmcollision: octmin=(400.0,400.0,400.0)
tmcollision: otnodes=37 otdepth=11
tmcollision: otnmaxareas=838 otnavgareas=48 otnminsize=(312.500,312.500,61.746)
tmcollision: otareas=1801 mem=100856
tmcollision: otclppl=5604 mem=179328
tmcollision: 37 octrees, using 9620 bytes
tmcollision: total mem=360380 bytes
tmcollision: time=99972mus
tmcolldynamic: no dynamic objects or triangles
sim: loading aircraft 1 christeneagle...
tmdairfoil: loading naca0015 ok
tmdairfoil: loading flat ok
tmdairfoil: loading naca0009 ok
directsound: register sound sound/g15-3000.wav=ok
directsound: register sound sound/g15-5000.wav=ok
directsound: register sound sound/g15-10000.wav=ok
generating shadow christeneagleshadow0=radius=2.13 bbmin=(-1.28 -1.28 -0.46) bbmax=(1.28 1.28 0.27)
sim: creating blurr=Propeller
loading input device calibration config/radio0.tmc=ok
tmmusic: off
tmsystem: calibrating radio deviations= 0 3 6 9 -16 25 -36 (timer=29081) tmsystem: unrecoverable error=11
(enhancing table=0->4) 88 tmsystem: calibrating radio deviations= 0 3 6 9 -16 25 -36 (timer=29458) tmsystem: unrecoverable error=11
(enhancing table=0->4) 88 directsound: shutdown
directinput: shutdown
saving configfile config/main.mcf=ok
saving player configfile config/player1.mcf=ok
tmsystem: 0 memory blocks:
tmsystem: shutdown, 0 memory blocks left using 0 bytes

PLEASE HELP!!
Robert Horning

Why can't we get any help and support here??? Moderator, can you contact these guys and get them to tend to business?

Thanks, and sorry to complain but I've had this program for almost two weeks now and still can't use it, and still can't get help!!

AV8TOR

Why don't you follow my suggestions?

http://www.ipacs.de/ubb/ultimatebb.php?ubb=forum;f=4
http://www.ipacs.de/ubb/ultimatebb.p...c;f=4;t=000573


I'm afraid, the problem is caused by an inadequate graphics board and you don't have openGL installed:

gl: vendor=Microsoft Corporation, renderer=GDI Generic, version=1.1.0
gl: (viewport=16384x16384) (texturesize=1024) (stencil=8)
gl: extensions=GL_WIN_swap_hint GL_EXT_bgra GL_EXT_paletted_texture
wgl: extensions=none
gl: extensions=(paletted texture)
wgl: extensions=
gl: software rendering

1. Check your graphics board and see the system requirements for AFPD.
2. Download the latest graphics driver and check in the system settings, that openGL support is enabled.
3. If this is an onboard graphics system you may insert another board.


Karl-Heinz (Rodeo)
www.rodeo.onlinehome.de

Ok, thanks for the response and I'll check those things out.

Take care,
AV8TOR

Sorry this one was missed, but yes, you need open GL to run AFPD. Open GL is much like Microsoft's Direct X.

What brand video card do you have?

I just got the new CD Add on version 1.9.1.3. I am having the the exact same problem. I can't seem to fix the problem no matter what I do. Have you got a fix for this problem yet ? I have never used my JR9303 or my Futaba T7CAP even with the new adapters that were received with the new CD. Please help. Thanks. A very frustrated AFPD owner.

Please guys,

to give you some advice or support we have to know about your system!
Follow the links given above and list the necessary information.

The reason is clear:
AFPD has to run on many different systems. If it fails, it must be a critical PC configuration and we have to find this out.

Regards
Karl-Heinz (Rodeo)
www.rodeo.onlinehome.de

Thanks for the input.

I got an e-mail from Fred and tried all of the fixes that he recommended to no avail. I am sending the unit back for a replacement. Here is his address and message:


HI! Try the steps in the attached form under interface version. If none of these steps work please send the cable to us for replacement to the address below and fill out the attached service form.

Regards

IKARUS-USA

Fred

MAILING ADDRESS:

IKARUS USA

5876 Enterprise Parkway

Billy Creek Commerce Center

Fort Myers, Florida 33905

AV8TOR,

could you solve the problem?

I too am having a problem now.

I was flying then decided to move the cord so I canhave more reach and when I pluged it back in ( from the mic jack looking part )and now it will not even see my transmitters even to calibrate them???


Please HELP!!

Thank you Chris

By the way I have two TX...Futaba T6XAs and The Optic 6.

Neither work now after moving the cord.

I have been flying the sim for a very long time now and it has been runing fine till now.

I have checked all the plug-ins, USB ect...nothing???

I also restarted my comp?

I have a top notch setup for the sim...

Athalon64 3500+ (2.4 Ghz)
1 Gig Ram
Radeon X700 Pro W/256Mb Ram

I hope you can help!!!

Thanks, Chris

Hello!

I am sorry that you are having problems. I finally sent mine in to the factory to be replaced. I haven't had a problem since. I thought for sure that it was my system or transmitter. It wasn't. I would just send it back for replacement. I screwed around for two weeks trying to figure out what the heck was going on. Do youself a favor. Send it Back. Good Luck and get back in the air soon. Take Care. Brian

Thank You for your retort responce.

Do you know where I can get the info I need to send it back?

Here is where you can send your cable.

IKARUS USA
5876 Enterprise Parkway

Billy Creek Commerce Center

Fort Myers, FL 33905, USA

Phone 239-690-0003

Fax 239-690-0028

[email protected]

You might want to call first just to let them know that you are sending one in for replacement.

Happy Flying!

Brian

i had the same proble and i fix it unistall the program and install again without the patch and is working