I'm only trying to provide you guys with the best channel to get your personal problem settled as soon as possible so that everyone can enjoy their simulator.

Ikarus AeroFly Pro and Aerofly Pro Deluxe Support Forum
Get the answers to your technical questions about Ikarus' AeroFly Pro and Aerofly Pro Deluxe. Hosted by Dion from AeroFlyPro.com.

That is the title of this forum and I don't know how to make it any more clear then that.

I have given Ikarus the feedback that there are problems with the Commanders. As of right now I know of only 1 customer that I have ever seen that has had the problem with 2 Commanders, of course there could be more. Anyone else that has had a problem has had it taken care of.

My point is that rallying on these forums is useless because I am the only Ikarus representative reading them and I read every post as best I can. If you have a problem just call them like I said and you'll get taken care of. Ikarus knows there are issues with the Commanders, but they are replacing them with new ones. Why Dunman did not have his replaced only returned is beyond me, but I will find out why.

Also I take nothing personally. My goal in this forum is to direct the customers to the best and simpilest solution for their technical problem, not pass the buck. Ikarus policy to handle all warranty claims direct, which is VERY common in software or electronics. When you buy just about anything these days you open the box it says "do not return to store for warranty issues, call this number" If the problem does not get resolved through one of my solutions that I had to pass, I will take care of it personally then. So if you are still an unsatisfied customer and Ikarus did not live up to their warranty claim call my cell phone at 484.886.0130 and I will make whatever that needs to happen ... will happen.

Hi Dion,

First, I'm not sure where it says "Hosted by Dion from AeroFlyPro.com", as all I see is the title. I'm sure it says that somewhere, but it doesn't carry through everywhere. As far as that making it clear, to me it does not. It just sounds like it's an official Ikarus forum, hosted by you. IMHO, it needs to have "Unofficial" or some other clear statement in the title that removes the confusion. Maybe it's just me that thinks this would help the confusion out, and remove a lot of headaches you don't deserve.

Again, this is no critism of you. I think you go far and away above the call of duty in support of this product, and I for one will do everything I can to support you in the future by buying products from you. You do an incredible job!

>>As of right now I know of only 1 customer that I have ever seen that has had the problem with 2 Commanders, of course there could be more. Anyone else that has had a problem has had it taken care of.

Make that two. I have had the problem twice now.

>>My point is that rallying on these forums is useless because I am the only Ikarus representative reading them and I read every post as best I can. If you have a problem just call them like I said and you'll get taken care of. Ikarus knows there are issues with the Commanders, but they are replacing them with new ones. Why Dunman did not have his replaced only returned is beyond me, but I will find out why.

Agreed. I was not complaining that you were not doing enough, and I don't think anyone else would be either, if they KNEW that what you just stated above was the case in this forum. The problem comes because people don't know that's the situation here. I'm just suggested that something be done to help make that clear from the beginning.

As I've said, I think you give some of the best support to your customers I've ever seen. I hate to see you taking flak from people that you definitely don't deserve, just because of miscommunication.

Thanks for being here for all of us. Can you send me Frank at Ikarus' e-mail address so I can pass on my suggestions.

Glad to help. I don't know why you can't see it the header and title of the forum it's there and I checked from several computers.

I do not suggest you email Frank, I suggest you call him. But like I said ... he's well aware of the situation, but if you want to voice ... voice. I'm not really at liberty to pass his email address on the web.

Someone who has sent the game commander back to OMP and received it back, please let us know the results.
I am planning to do the same.