Dear Ms. Cross,

I broke the wire from the RF TX interface. Probably yanked it too hard by mistake What should I do? I live in India and sending it back to the US would be difficult. Should I have it opened here and see if I can repair it, or should I send you the Tx registration number so that you can send me a replacement? Or do I HAVE to mail the interface to the US and get a new/repaired one.

Pls advice.

Thanks and Warm regards,

Anurag Saraf

Send an email directly through great planes website. What makes you think Mrs. Cross if searching the web for problems with a product. Even though she shows up now and then, don't depend on an answer through this site! Dazzler

Thanks dazzler and av8tor for recognizing i can't always read every post here.

sir, please contact the distributo through whom you puchased your unit. they may be able to assist you.

if not you have 2 choices -- attempt a local repair at your own risk or send it to us for warranty support.

Sincerely,
Mrs. AnnMarie Cross
Senior Manager, Proprietary Service and Support
Great Planes Model Distributors
[email protected]
www.greatplanes.com
www.bestrc.com

Thanks for this msg. I was not expecting an immediate response any way. Since I know you visit this forum quite regurlary I posted this msg here. I emailed product support at the same time too as even they take some time to respond. I got my reply from them and I have decided to have it fixed locally as sending it to the US from India and back would take a long time.

thanks,
Anurag