Just a little venting here. I usually keep quiet when service is lacking and give the benefit of the doubt but this company that I've tried to just get an answer or two out of has completely ignored phonecalls and emails for probably close to three months. You probably think I'm talking about some company in Asia or Europe but no. This company is located right here in the U.S. They are probably known by every modeler who has ever needed a strut or retract. Their products are good quality and I've used many of them. They do however have customer service that as far as I can tell is non-existent. When you call them you get a recording telling you to leave a message with your question and phone number and someone will get back to you within 5 DAYS!! that in itself is pretty sad but then they don't call you back anyway. They don't respond to emails. So much for buying "Made in America". Doh! Bart is all I can say.

Marty

Marty,

You aren't the first and definitely won't be the last, I'm sure. Their vendors don't get much better service either. This has been going on for years, and it's pretty sad!

Sounds like a company that has a ton of stuff for a ton of kits / designers if its the one i'm thinking of. It is pretty sad, if it is who i think it is, i once waited over a year for a set of retracts for a B-25, when they said 6 weeks delivery time. I've had just as much luck out of the company who many consider the "best" gear manufacturer. I spent nearly $1,000 with them on a set of 1/5 scale gear and scale wheels. I got the gear and after 2 retractions (by hand) the down lock fell apart. They had cut the pivot bolt down and use a regular locking nut and red-loctite to hold the nut on the bolt. The problem is, they had cut the bold down so much it had one HALF of a thread holding the nut on, and it was only finger tight so as to allow the down lock to still pivot.
Finally 3 months after asking for a new pivot bolt and lock-nut (like what was used on the other gear) i got the gear-re-assembled only to find out that the lock-nut was hitting the strut on the way up, which caused the strut to stop about 3/4 of the way up. 3 months of emails and phone-calls every week after that and i never once got a response back as to why my gear was so screwed up, but another set a guy on the net had were not. I eventually had to modify the strut to get the dang gear to work right.
Most companies customer service here in the US is to craps.. and with the luck i have had lately trying to find companies to help with my projects, its no wonder every other industry is sending all its business over-sea's.

So who is it then

Uhhhhh maybe ROBART?????[8D]

Dennis: PM sent.