Question regarding Turbine Credibility
06-11-2009 | 06:33 PM
#26
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From: North Port,
FL
RE: Question regarding Turbine Credibility
Sean:
The heading of your thread "Question regarding Turbine Credibility" may be underscored with the fact that this specific turbine has a transferrable Lifetime Warranty. This isures credibility.
Our records of repair of this serial number since new indicate that we received it for the first service with a "not - so - nice external appearance. We notified you of this and honored your request to change the case and cover to make it look like new. This is not an unusual request and one which is received often. This Rhino was then returned to you repaired, serviced, tested and with a "look like new" appearance.
The second time we received this turbine, it was indeed a crash. Again, estimates made, sent and acknowledged by you for repairs necessary. Your authorization in hand, we proceeded to again restore to a like new appearance. At no time was the clock in the ECU changed. . . to zero time. This would not be ethical.
The sale of any product by the seller and acceptance by the buyer is just that. . .an agreement between two parties which make both reasonably happy. The negotiations of such a sale are between the buyer and seller. Information collected to make an informed decision is the option of both parties. This being said, your turbine is not new, but is covered by the Lifetime Warranty ifit has not been altered and both ECU and turbine serial numbers match. We will have record of a replacement ECU. Additonally, if:
a. The seller pays the $250. transfer fee and completes the warranty information within 15days after sale
b. The buyer pays the $250 transfer fee and completes the warranty information within 15 days after sale.
No Lifetime Warranty may be transferred unless previous authorization has been given. Authorization of the validity of the LTW is obtained by either party supplying the complete serial number. Serial number must match the turbine and ECU. Once determined, authorization is given as to the status of the turbine. Alejandro did just that. . .provided the complete serial number and we provided the complete service history and owner record. This is to protect buyer and seller. No guarantee is written or implied as to the condition at time of sale. It is assumed no buyer would purhcase a product not worthy of its endorsement by the seller.
I trust this helps both seller and buyer in this and future transactions.
Best regards,
Eric Clapp
The heading of your thread "Question regarding Turbine Credibility" may be underscored with the fact that this specific turbine has a transferrable Lifetime Warranty. This isures credibility.
Our records of repair of this serial number since new indicate that we received it for the first service with a "not - so - nice external appearance. We notified you of this and honored your request to change the case and cover to make it look like new. This is not an unusual request and one which is received often. This Rhino was then returned to you repaired, serviced, tested and with a "look like new" appearance.
The second time we received this turbine, it was indeed a crash. Again, estimates made, sent and acknowledged by you for repairs necessary. Your authorization in hand, we proceeded to again restore to a like new appearance. At no time was the clock in the ECU changed. . . to zero time. This would not be ethical.
The sale of any product by the seller and acceptance by the buyer is just that. . .an agreement between two parties which make both reasonably happy. The negotiations of such a sale are between the buyer and seller. Information collected to make an informed decision is the option of both parties. This being said, your turbine is not new, but is covered by the Lifetime Warranty ifit has not been altered and both ECU and turbine serial numbers match. We will have record of a replacement ECU. Additonally, if:
a. The seller pays the $250. transfer fee and completes the warranty information within 15days after sale
b. The buyer pays the $250 transfer fee and completes the warranty information within 15 days after sale.
No Lifetime Warranty may be transferred unless previous authorization has been given. Authorization of the validity of the LTW is obtained by either party supplying the complete serial number. Serial number must match the turbine and ECU. Once determined, authorization is given as to the status of the turbine. Alejandro did just that. . .provided the complete serial number and we provided the complete service history and owner record. This is to protect buyer and seller. No guarantee is written or implied as to the condition at time of sale. It is assumed no buyer would purhcase a product not worthy of its endorsement by the seller.
I trust this helps both seller and buyer in this and future transactions.
Best regards,
Eric Clapp
06-12-2009 | 06:59 AM
#31
My Feedback: (14)
RE: Question regarding Turbine Credibility
OK guys, my words does not represent Jet Central opinion.
First I'd never expect to receive a new engine from this.
I did offer Sean an XXX amount for his engine, but I ask him for serial number before closing this deal. He just mark it sold prior to send me the info. This prevent me to withdraw any offer If I change my mind after knowing the history of the engine.
In the ad he state the engine was sent to factory for refreshing, also that this engine have a new combustion chamber. Well, yes the engine have a lot of new parts but again the diffuser and the combustion chamber are not new. They are repaired ones; I got the invoice to prove it.
I made another counter offer to Sean offering him, what I understand is a good trade in value for this engine. Even me as a rep have to pay for the LTW transfer. This is mandatory and remember only to the second owner. Not the third one. If he do not accept just mark the transaction incomplete. I also told him sorry for taking his time. All the time in private.
Now he decide to put my name in the opening of his thread about the turbine credibility. Sean I got no problem with you for asking here for more advice, but you put my name on the line pal. That's don't make me feel right. I'm an honest guy and a man of my word. I will honor my word in all my adds.
This situation had teach me a good lesson. I hope every one else reading this thread learn something from our experience. Well I don't want to extend this issue any longer. Sean I send you another email asking you to mark this item as an incomplete transaction. Again I got nothing against you and if I meet you some day I will pay for the beers my friend.
Truly yours,
Alejandro
First I'd never expect to receive a new engine from this.
I did offer Sean an XXX amount for his engine, but I ask him for serial number before closing this deal. He just mark it sold prior to send me the info. This prevent me to withdraw any offer If I change my mind after knowing the history of the engine.
In the ad he state the engine was sent to factory for refreshing, also that this engine have a new combustion chamber. Well, yes the engine have a lot of new parts but again the diffuser and the combustion chamber are not new. They are repaired ones; I got the invoice to prove it.
I made another counter offer to Sean offering him, what I understand is a good trade in value for this engine. Even me as a rep have to pay for the LTW transfer. This is mandatory and remember only to the second owner. Not the third one. If he do not accept just mark the transaction incomplete. I also told him sorry for taking his time. All the time in private.
Now he decide to put my name in the opening of his thread about the turbine credibility. Sean I got no problem with you for asking here for more advice, but you put my name on the line pal. That's don't make me feel right. I'm an honest guy and a man of my word. I will honor my word in all my adds.
This situation had teach me a good lesson. I hope every one else reading this thread learn something from our experience. Well I don't want to extend this issue any longer. Sean I send you another email asking you to mark this item as an incomplete transaction. Again I got nothing against you and if I meet you some day I will pay for the beers my friend.
Truly yours,
Alejandro
06-12-2009 | 07:18 AM
#32
RE: Question regarding Turbine Credibility
I have no problem with an incomplete deal, not worried about that in the slightest. I have sent an email to Eric asking for clarification further on this because, I'm no longer sure how much I'm supposed to know about an engine I'm selling. Not that I was trying to hide anything, but I did not know the details of an invoice was public information. I believed the internals to the turbine to be new. ( I don't know about the rest of you, but I don't keep records related to repairs, didn't know it was information I would need to reference in the future)
Which naturally takes me to a new question, should sellers be posting the details of all invoices related to a turbine? How much information is really required? Or is this a particular related to this buyer?
Alejandro, I will accept the beers, I hope you will accept that I'm not defaming you, I have read many of your posts over the years, and have respect for you, I offered up our situation for others to learn from, as again, I have not seen this discussion before on here, or at least can't remember it coming up before. I figured with your name and my name in it, that it would add credibility to the discussion. Right or wrong I'm not sure, but I do think your participation in this thread is valuable.
Which naturally takes me to a new question, should sellers be posting the details of all invoices related to a turbine? How much information is really required? Or is this a particular related to this buyer?
Alejandro, I will accept the beers, I hope you will accept that I'm not defaming you, I have read many of your posts over the years, and have respect for you, I offered up our situation for others to learn from, as again, I have not seen this discussion before on here, or at least can't remember it coming up before. I figured with your name and my name in it, that it would add credibility to the discussion. Right or wrong I'm not sure, but I do think your participation in this thread is valuable.
06-12-2009 | 07:36 AM
#33
My Feedback: (14)
RE: Question regarding Turbine Credibility
Sean, again we got no problems here. Just a misunderstanding. Am not saying you are defaming me. We are humans and commit mistakes, sometimes for good or not so good. That's part of life. I know and understand your point and respect you. You also had bring a lot of valuable info for us over the years here in RCU. 
Alex
Alex
06-12-2009 | 08:50 AM
#34
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From: North Port,
FL
RE: Question regarding Turbine Credibility
Sean:
Alejandro:
All who posted:
All who have/will read:
Jet Central keeps detailed documents from the inception of "pulling" parts to assemble a new turbine, to whom first sold and each time it is received for service. Every service begins with the receiving document and notes from the owner (if any) or the "Service / Repair" request from me. For each service regardless of nature, detailed records follow , which list issues found and parts required to service/repair the turbine. Each turbine is tested three times prior to being shipped back to the owner. Again, all three tests are documented.
Sales of pre-owned turbines happen daily. If a prospective buyer contacts us as to the history of the subject turbine, we ask for the serial number, go to the file and the history in short form (date sold, service dates etc.) is offered. In the case of the request of a Lifetime Warranty transfer, this search should take place PRIOR to purchase. There have been cases after the sale of a turbine, when the new owner was told the LTW could not be transferred. Again, we can only share what we know. . .the information in the file: Note: the serial number must come from the seller. Even if we know it, we will not give any information without the seller supplying the serial number to the prospect.
Personally, I think it foolish of anyone who purchases a turbine used (unless known to the buyer personally) that an inquiry to the manufacturer is not made to verify history.
While not related to this thread, should you have a turbine which has been stolen, immediately contact the manufacturer and give the serial number. We have had two cases where a reported stolen turbine was sent in for service. We contacted the owner who reported it stolen to verify it was still missing. The process took its course from there. Please, no questions about details of these incidents.
Thanks for reading,
Eric Clapp
Alejandro:
All who posted:
All who have/will read:
Jet Central keeps detailed documents from the inception of "pulling" parts to assemble a new turbine, to whom first sold and each time it is received for service. Every service begins with the receiving document and notes from the owner (if any) or the "Service / Repair" request from me. For each service regardless of nature, detailed records follow , which list issues found and parts required to service/repair the turbine. Each turbine is tested three times prior to being shipped back to the owner. Again, all three tests are documented.
Sales of pre-owned turbines happen daily. If a prospective buyer contacts us as to the history of the subject turbine, we ask for the serial number, go to the file and the history in short form (date sold, service dates etc.) is offered. In the case of the request of a Lifetime Warranty transfer, this search should take place PRIOR to purchase. There have been cases after the sale of a turbine, when the new owner was told the LTW could not be transferred. Again, we can only share what we know. . .the information in the file: Note: the serial number must come from the seller. Even if we know it, we will not give any information without the seller supplying the serial number to the prospect.
Personally, I think it foolish of anyone who purchases a turbine used (unless known to the buyer personally) that an inquiry to the manufacturer is not made to verify history.
While not related to this thread, should you have a turbine which has been stolen, immediately contact the manufacturer and give the serial number. We have had two cases where a reported stolen turbine was sent in for service. We contacted the owner who reported it stolen to verify it was still missing. The process took its course from there. Please, no questions about details of these incidents.
Thanks for reading,
Eric Clapp
