Altair 200 crash.
03-25-2009 | 08:00 PM
#26
RE: Altair 200 crash.
patrnflyr , what we really want to see here is , they(Manufacterer) should always backing up their product to make their custermer
happy cause what we pay for (very high price for this level of pattern plane) the design and performance .... !
You can't say that ... our product are 100% fine, NO DEFACT at all .... anything that happen is up to you besause "you are not professional enough to handle the plane" reply earlier from Mr.Cheong .........
As i am thinking of getting one Altair but for the reson ....... i look for other manufacturer that will leasen to custermer feed back and
complain .... !!
happy cause what we pay for (very high price for this level of pattern plane) the design and performance .... !
You can't say that ... our product are 100% fine, NO DEFACT at all .... anything that happen is up to you besause "you are not professional enough to handle the plane" reply earlier from Mr.Cheong .........
As i am thinking of getting one Altair but for the reson ....... i look for other manufacturer that will leasen to custermer feed back and
complain .... !!
03-25-2009 | 09:26 PM
#27
Senior Member
RE: Altair 200 crash.
Jaycey - we have a few Xtreme Composite planes here, 50cc Edge, 100cc Edge and the new 85cc Edge. Some were flown hard and some IMAC like ... none experienced any delamination yet. Guess, you really did get a lemon. Sad to hear that but its great that Graupner stands by their products.
patrnflyr - I guess you will not hesitate to purchase another plane from the Russian! That is really good after sales service where the plane's 'warranty' was 'transferable'. Talk about standing by their product to ensure that there is customer satisfaction and confidence. This is something many manufacturers do not understand, this sort of reputation cannot be purchased, once you instill confidence in the hobbyist it really helps a lot. This is why I am an ardent Fujitsu user, their after sales here is amazing.
Like what the amazing marketing guru, Philip Kotler said, you need to delight the customer to keep them coming back. Hence you see Canon's tag line DELIGHTING YOU ALWAYS.
Huison - next time buy a plane where the belly pan is not so hard! Hehehehee
patrnflyr - I guess you will not hesitate to purchase another plane from the Russian! That is really good after sales service where the plane's 'warranty' was 'transferable'. Talk about standing by their product to ensure that there is customer satisfaction and confidence. This is something many manufacturers do not understand, this sort of reputation cannot be purchased, once you instill confidence in the hobbyist it really helps a lot. This is why I am an ardent Fujitsu user, their after sales here is amazing.
Like what the amazing marketing guru, Philip Kotler said, you need to delight the customer to keep them coming back. Hence you see Canon's tag line DELIGHTING YOU ALWAYS.
Huison - next time buy a plane where the belly pan is not so hard! Hehehehee
03-26-2009 | 06:20 AM
#28
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From: singapore, SINGAPORE
RE: Altair 200 crash.
Attached is a picture. Will upload the close up DSLR pic when i'm free. My apologies, very hectic with sch life now 
.
Notice : The ele broke 1/2way. Something we dont need to build.
.Notice : The ele broke 1/2way. Something we dont need to build.
03-26-2009 | 08:49 AM
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From: Athens, GREECE
RE: Altair 200 crash.
ORIGINAL: rcpp
My name is Richad Cheong. I would like to set the record straight.
I am the producer of the Astral XX, the Altair 110 and the Altair 200.
My name is Richad Cheong. I would like to set the record straight.
I am the producer of the Astral XX, the Altair 110 and the Altair 200.
03-26-2009 | 10:47 AM
#31
Senior Member
RE: Altair 200 crash.
Nick ... the Altair is a line on its own, Richard is the brainchild behind that line. Xtreme Composite is the factory in Thailand that manufactures it. Hence, Richard has the rights to produce and sell the Altair. 
I must say, it is a lovely plane, lovely for sure. I like the finish.
I must say, it is a lovely plane, lovely for sure. I like the finish.
03-26-2009 | 05:27 PM
#32
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From: Elkhart, IN
RE: Altair 200 crash.
Snap_roll,
I feel your pain...
I lost a new Angels Shadow on its maiden flight a few years ago. I purchased it new, and it was shipped direct from Technohobby out of Moscow. Unlike Patrnflyr's experience Technohobby declined any help other than a "reduced" price on another. Mine was a "brand new" Glow model that unknown to me, had sat at Technohobby for 2 years prior (serial number 113, when current production was 186) to my purchase. I had owned two other shadows (#20 and #30) for three years prior to this purchase, so I know the airplanes inside and out. The manufacturer stated that the failure was do to rudder flutter, however this was one of his older designs with the counterbalanced rudder, not the unbalanced one they moved to after this model was built. Over the years I had experienced losing a rudder line to one side due to a clevis failure and the rudder trailed fine. On the one I lost, witnesses saw the whole tail section (stab and fin, not elevator and rudder) wiggle and then vibrate hard as I came gently out of a long knife edge trim pass and separate from the plane.
While I understand the manufacturers concern over posting on the web, when something goes bad, everyone needs to hear both sides (yes they can post too) and make their own determination. Some companies no longer exist and others continue to thrive, while both may have had similar problems. It sounds like customer service, being concerned about product quality and what leaves the factory is key. That, along with taking care of things when bad stuff happens, even if there is the hint of a manufacturing or materials failure, that means a companies survival long term.
For me it was $2700.00 USD out the window along with all the damage flight gear and it hit me rather hard, both mentally and financially. Hang in there, you have brothers in your fraternity.
Marty
The whole story on my Shadow is posted at http://www.fancyflying.150m.com/a_sh...ormer_self.htm
I feel your pain...
I lost a new Angels Shadow on its maiden flight a few years ago. I purchased it new, and it was shipped direct from Technohobby out of Moscow. Unlike Patrnflyr's experience Technohobby declined any help other than a "reduced" price on another. Mine was a "brand new" Glow model that unknown to me, had sat at Technohobby for 2 years prior (serial number 113, when current production was 186) to my purchase. I had owned two other shadows (#20 and #30) for three years prior to this purchase, so I know the airplanes inside and out. The manufacturer stated that the failure was do to rudder flutter, however this was one of his older designs with the counterbalanced rudder, not the unbalanced one they moved to after this model was built. Over the years I had experienced losing a rudder line to one side due to a clevis failure and the rudder trailed fine. On the one I lost, witnesses saw the whole tail section (stab and fin, not elevator and rudder) wiggle and then vibrate hard as I came gently out of a long knife edge trim pass and separate from the plane.
While I understand the manufacturers concern over posting on the web, when something goes bad, everyone needs to hear both sides (yes they can post too) and make their own determination. Some companies no longer exist and others continue to thrive, while both may have had similar problems. It sounds like customer service, being concerned about product quality and what leaves the factory is key. That, along with taking care of things when bad stuff happens, even if there is the hint of a manufacturing or materials failure, that means a companies survival long term.
For me it was $2700.00 USD out the window along with all the damage flight gear and it hit me rather hard, both mentally and financially. Hang in there, you have brothers in your fraternity.
Marty
The whole story on my Shadow is posted at http://www.fancyflying.150m.com/a_sh...ormer_self.htm
05-28-2009 | 08:25 AM
#34
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From: PB,
AZ
RE: Altair 200 crash.
ORIGINAL: rcpp
My name is Richad Cheong. I would like to set the record straight.
I am the producer of the Astral XX, the Altair 110 and the Altair 200.
As of to date there are moer tn 50 Altair 200 that are delivered and still flying except one. All the pilots have bought
their airplanes directly from authorised dealers. All these pilots are very experience F3A pilots
SnapRoll on the other hand has purchased it for a "good
price" from another person that has purchased it from me. It was however kept in storage for awhile before
SnapRoll took over ownership. As such I cannot garantee the condition of SnapRoll's aircraft.
The Altair 200 is a competition ready aircraft designed by Mr. Naruke and endorsed by him personally.
We have put in a lot of time effort and care to produce the Altair 200. Each plane is checked and double checked before
packing and shipping. X-treme knows from experience that this is Mr. Naruke's design and nothing must go wrong.
Like all of his airplanes and all world competition class F3A airplanes, they are considered F1 class of pattern planes.
As such they are to be treated with utmost care or else it will not serve you well. I have always told my pilots that
if they are to take up F3A they must have the mind set of F1. From installation, setting up right up tho the air.
I have also given this advice to Onda during one of my many meetings with him in Japan.
The Altair 200 has a very good flying weight as such it is very delicate and must be treated with much care.
<span style="color: #ff0000">Whether Snaproll has the experience and aptitude to manage the Altair 200 is questionable.</span>
One cannot expect owner of compact and fourwheel drives to handle F1 all on his own without expert help
on the first attempt.
I was at the maiden flight but did not see the cause of the accident. From what I was told by observers
the plane was recovering from a downline to level flight and the accident occured.
I was told the stab broke apart before the plane went down.
The Altair 200 stab weights less than 200 grams. For you F3A enthusiasts you will agree that this is very light.
As such it is very delicate. If not handled properly can cause damages even before it leaves the building table.
On SnapRoll's comment that I have not done justice to Mr. Naruke's design,
a brief visit to Naruke Hobby's website will be enlightening.
Mr. Naruke looks very happy with the Altair 200.
SnapRoll is in no position to make such a comment only Mr. Naruke himself can.
If SnapRoll is not slandering me or this lovely airplane that so many has come to own and love, than I do not know the intention of his post.
To climb the F3A ladder is a long and painfull one. One has to accept, be patient and learn.
<span style="color: #ff0000">There was no blame. If SnapRoll feels as such, he need to do some soul searching.</span>
On being a nobody in the pattern world, I think SnapRoll has changed that.
We all feel pain when an airplane goes down. So much work put into it.
But we accept, learn and go on.
I hope SnapRoll will accept, learn and go on like the rest of us.
My name is Richad Cheong. I would like to set the record straight.
I am the producer of the Astral XX, the Altair 110 and the Altair 200.
As of to date there are moer tn 50 Altair 200 that are delivered and still flying except one. All the pilots have bought
their airplanes directly from authorised dealers. All these pilots are very experience F3A pilots
SnapRoll on the other hand has purchased it for a "good
price" from another person that has purchased it from me. It was however kept in storage for awhile before
SnapRoll took over ownership. As such I cannot garantee the condition of SnapRoll's aircraft.
The Altair 200 is a competition ready aircraft designed by Mr. Naruke and endorsed by him personally.
We have put in a lot of time effort and care to produce the Altair 200. Each plane is checked and double checked before
packing and shipping. X-treme knows from experience that this is Mr. Naruke's design and nothing must go wrong.
Like all of his airplanes and all world competition class F3A airplanes, they are considered F1 class of pattern planes.
As such they are to be treated with utmost care or else it will not serve you well. I have always told my pilots that
if they are to take up F3A they must have the mind set of F1. From installation, setting up right up tho the air.
I have also given this advice to Onda during one of my many meetings with him in Japan.
The Altair 200 has a very good flying weight as such it is very delicate and must be treated with much care.
<span style="color: #ff0000">Whether Snaproll has the experience and aptitude to manage the Altair 200 is questionable.</span>
One cannot expect owner of compact and fourwheel drives to handle F1 all on his own without expert help
on the first attempt.
I was at the maiden flight but did not see the cause of the accident. From what I was told by observers
the plane was recovering from a downline to level flight and the accident occured.
I was told the stab broke apart before the plane went down.
The Altair 200 stab weights less than 200 grams. For you F3A enthusiasts you will agree that this is very light.
As such it is very delicate. If not handled properly can cause damages even before it leaves the building table.
On SnapRoll's comment that I have not done justice to Mr. Naruke's design,
a brief visit to Naruke Hobby's website will be enlightening.
Mr. Naruke looks very happy with the Altair 200.
SnapRoll is in no position to make such a comment only Mr. Naruke himself can.
If SnapRoll is not slandering me or this lovely airplane that so many has come to own and love, than I do not know the intention of his post.
To climb the F3A ladder is a long and painfull one. One has to accept, be patient and learn.
<span style="color: #ff0000">There was no blame. If SnapRoll feels as such, he need to do some soul searching.</span>
On being a nobody in the pattern world, I think SnapRoll has changed that.
We all feel pain when an airplane goes down. So much work put into it.
But we accept, learn and go on.
I hope SnapRoll will accept, learn and go on like the rest of us.
"<span style="color: #ff0000">There was no blame. If SnapRoll feels as such, he need to do some soul searching</span>" I think the one who needs to do some soul searching isrcpp himself. rcpp claims to be a professional in the field of F3A, yetis able toblame the stab failure on a proven and tested engine mount?WOW.
06-21-2009 | 12:21 PM
#35
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From: singapore, SINGAPORE
RE: Altair 200 crash.
Hello all.
Its been awhile since i've logged into RCU.
Recently, RCPP has kindly investigated this matter and found out the root of the issue.
Indeed , the fault lies in the manufacturing of the stabs. Hence, he has replaced me with a
new unit of the aircraft and would pass me the improved stabs later on. Kudos to him for finding out the flaws.
Having exams now, so after 2 weeks, will letyou guys know how it goes whenI test the airplane. (fingers crossed!)
BIG Thanks everybody for your kind words/encouragement.
Happy landings/takeoffs
Its been awhile since i've logged into RCU.
Recently, RCPP has kindly investigated this matter and found out the root of the issue.
Indeed , the fault lies in the manufacturing of the stabs. Hence, he has replaced me with a
new unit of the aircraft and would pass me the improved stabs later on. Kudos to him for finding out the flaws.
Having exams now, so after 2 weeks, will letyou guys know how it goes whenI test the airplane. (fingers crossed!)
BIG Thanks everybody for your kind words/encouragement.
Happy landings/takeoffs
06-21-2009 | 11:42 PM
#36
Senior Member
RE: Altair 200 crash.
<span style="font-size: larger;"><span style="font-family: Comic Sans MS;">Its a happy ending ... this is great!Stop making excuses for not flying!!! You better make it to CAOCCif not I shall expose all your misdeeds online ... everyone will know what you *beep* *beep* with the *beep* and also the funny *beep* that you always *beep* </span></span>
06-22-2009 | 08:39 AM
#37
RE: Altair 200 crash.
Helo , brother ... . . .good news and 'G' bless you , at last you have got yourself anew "Altair" . . . . . . memm... how come you never show up at the Sin event ... ?
i am looking forward to meet you . . . ? So ,i think the next eventwill meet you and ...he..he can you let me fly your ALtair200 for a flight ...?? heh..heh..
i am looking forward to meet you . . . ? So ,i think the next eventwill meet you and ...he..he can you let me fly your ALtair200 for a flight ...?? heh..heh..
06-22-2009 | 09:21 AM
#38
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From: singapore, SINGAPORE
RE: Altair 200 crash.
hi golden (huison ) hope to fly together soon too.
Sure will let u try her.
I wasnt at the nationals cos i haven't received my altair then(beam not ready too), and i had school exams + a whole host of other commitments. haha.
will be back soon.
) hope to fly together soon too. Sure will let u try her.
I wasnt at the nationals cos i haven't received my altair then(beam not ready too), and i had school exams + a whole host of other commitments. haha.
will be back soon.
