Stug from Mato
08-27-2008 | 08:13 PM
#1
Stug from Mato
Sooo I receive my Stug and open it to check the gears and low and behold plastic gears.... If I had known they were misrepresenting the tank as having metal gears I would have bought it from RCCommand... anyone else had this problem???
08-27-2008 | 08:25 PM
#2
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From: Launceston, AUSTRALIA
RE: Stug from Mato
LOL double-gipped!!
Man, MATO are really trying to make some money on this one... everything you usually get free is now an "optional extra"
Man, MATO are really trying to make some money on this one... everything you usually get free is now an "optional extra"
]
08-27-2008 | 08:47 PM
#5
RE: Stug from Mato
I just took a look at the Mato Stug webpage- it says straight out that it comes with metal engines and even has a pic. I'm sure that you inadvertently got a mis-shipped plastic gear Stug sent to Mato. Of course, the question arises as to how they could test the tank (as it says they do) without noticing the quiet gears. There is a drastic difference between even broken in steel gears and plastic gears in the sound....
I'm sure that if you let them know of the mixup they will send you a set of steel gears, then you'll have a spare plastic drivetrain!
I'm sure that if you let them know of the mixup they will send you a set of steel gears, then you'll have a spare plastic drivetrain!
08-27-2008 | 10:26 PM
#8
Senior Member
RE: Stug from Mato
It is clearly advertised as metal. Mato usually makes things right, I wouldn't be too concerned. You will probably end up with an extra gearbox out of this. I am still waiting for mine. There better be metal gears in the tank, if not I guess i'll be getting a free set of gears as well!!!! Smittyrob got metal gears, so I hope I do as well.
08-28-2008 | 12:35 AM
#12
Senior Member
RE: Stug from Mato
I don't see why they wouldn't. There is nothing special about these , other then the placement of the drive motor. The gear ratio is the same as any Heng Long gear box.
08-28-2008 | 01:55 PM
#15
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From: Bryan, TX
RE: Stug from Mato
CONGRATS LT DAN on your new STUG!
Looking forward to seeing it in Battle...[>:]
Going to use a DBU ?
Heard that for about $140-$150 with original transmitter you can have that up and battling Infrared Style!
All Tamiya IR compatible!
-CHEERS!
TOMAS
TX ARMOR
Looking forward to seeing it in Battle...[>:]
Going to use a DBU ?
Heard that for about $140-$150 with original transmitter you can have that up and battling Infrared Style!
All Tamiya IR compatible!
-CHEERS!
TOMAS
TX ARMOR
08-28-2008 | 03:01 PM
#16
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From: Renton,
WA
RE: Stug from Mato
I know the ones made by someone else were not as tall, but from what's been posted, other than engine placement these gear boxes appear no different than the earlier HL ones. Since the hull shouldn't be different, nor the back of the upper hull from the PIII, not sure why they would have changed them at all.
The "low profile" boxes built by whoever I believe were made to accomodate the airsoft.
The "low profile" boxes built by whoever I believe were made to accomodate the airsoft.
08-28-2008 | 03:18 PM
#17
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From: Escondido,
CA
RE: Stug from Mato
ORIGINAL: dyeager535
I know the ones made by someone else were not as tall, but from what's been posted, other than engine placement these gear boxes appear no different than the earlier HL ones. Since the hull shouldn't be different, nor the back of the upper hull from the PIII, not sure why they would have changed them at all.
The "low profile" boxes built by whoever I believe were made to accomodate the airsoft.
I know the ones made by someone else were not as tall, but from what's been posted, other than engine placement these gear boxes appear no different than the earlier HL ones. Since the hull shouldn't be different, nor the back of the upper hull from the PIII, not sure why they would have changed them at all.
The "low profile" boxes built by whoever I believe were made to accomodate the airsoft.
The Blitz
PS I grew up in Washington hope to move back there in about 5 years!
08-28-2008 | 03:35 PM
#18
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From: Renton,
WA
RE: Stug from Mato
Interesting. Is that true to the actual StuG? I was under the impression for all intents and purposes the hull and rear upper were identical in significant structural aspects.
08-28-2008 | 05:44 PM
#19
RE: Stug from Mato
Well thats what I call customer service my opinion has been turned around!!!!!!!
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
08-28-2008 | 06:22 PM
#21
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From: , MD
RE: Stug from Mato
ORIGINAL: TXtanker
Well thats what I call customer service my opinion has been turned around!!!!!!!
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
Well thats what I call customer service my opinion has been turned around!!!!!!!
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
I received a similar canned response, they wanted to send me a new receiver board because the tank I received simply did not work, (the lights didn't flash when it was turned on, and the tank wouldn't start at all) they told me the same thing, we send...you install... is that ok..?? Well, no it's not ok. They gave me an RMA and I sent it back and told them to repair/or replace the tank or refund my payment. I guess you'd have to decide if it's cheaper to send it back for a replacement, or spend the time to swap it out your self. I decided to send it back because even if I installed a new board, there's no guarantee it would fix the problem, whatever it is. They seem to stand behind their product, but they don't make it easy to get a defective unit replaced, I'll tell you that.
08-28-2008 | 10:12 PM
#22
Senior Member
RE: Stug from Mato
ORIGINAL: ostketten
I received a similar canned response, they wanted to send me a new receiver board because the tank I received simply did not work, (the lights didn't flash when it was turned on, and the tank wouldn't start at all) they told me the same thing, we send...you install... is that ok..?? Well, no it's not ok. They gave me an RMA and I sent it back and told them to repair/or replace the tank or refund my payment. I guess you'd have to decide if it's cheaper to send it back for a replacement, or spend the time to swap it out your self. I decided to send it back because even if I installed a new board, there's no guarantee it would fix the problem, whatever it is. They seem to stand behind their product, but they don't make it easy to get a defective unit replaced, I'll tell you that.
ORIGINAL: TXtanker
Well thats what I call customer service my opinion has been turned around!!!!!!!
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
Well thats what I call customer service my opinion has been turned around!!!!!!!
(Dear Daniel
We are very sorry to hear that about your tank. Can you send us a picture for the plastic engine you received? We will send you the metal engine but you will have to install this yourself. Please let us know if that is ok with you?
Your reference number for this request is ...........
(Please mention this number as Subject for future reference)
We sincerely apologize for any inconvenience this may have caused.
Thank you for shopping at MATO TOYS.
Customer Service
Mato Toys International Inc.)
I received a similar canned response, they wanted to send me a new receiver board because the tank I received simply did not work, (the lights didn't flash when it was turned on, and the tank wouldn't start at all) they told me the same thing, we send...you install... is that ok..?? Well, no it's not ok. They gave me an RMA and I sent it back and told them to repair/or replace the tank or refund my payment. I guess you'd have to decide if it's cheaper to send it back for a replacement, or spend the time to swap it out your self. I decided to send it back because even if I installed a new board, there's no guarantee it would fix the problem, whatever it is. They seem to stand behind their product, but they don't make it easy to get a defective unit replaced, I'll tell you that.
I always encourage people to fix the problem rather then send it back. Sooner or later you are going to be faced with a tank repair. I don't care what brand you own. You might as well roll up the sleeves and get right after it. None of these thing are RTR forever. Sooner or later something breaks.
Just for the record. THs problem you had was a while ago and not with the new Heng Long Stug, right???
08-29-2008 | 12:20 AM
#23
RE: Stug from Mato
ORIGINAL: blitzkrieg65
I aked Bill that same question and he said that the top Hull sits lower then the P-III so they had to lower the motor, and yes they just added a bracket so you can service it and moved the pinion point, same gear ratio!
The Blitz
PS I grew up in Washington hope to move back there in about 5 years!
ORIGINAL: dyeager535
I know the ones made by someone else were not as tall, but from what's been posted, other than engine placement these gear boxes appear no different than the earlier HL ones. Since the hull shouldn't be different, nor the back of the upper hull from the PIII, not sure why they would have changed them at all.
The "low profile" boxes built by whoever I believe were made to accomodate the airsoft.
I know the ones made by someone else were not as tall, but from what's been posted, other than engine placement these gear boxes appear no different than the earlier HL ones. Since the hull shouldn't be different, nor the back of the upper hull from the PIII, not sure why they would have changed them at all.
The "low profile" boxes built by whoever I believe were made to accomodate the airsoft.
The Blitz
PS I grew up in Washington hope to move back there in about 5 years!
Jo
08-29-2008 | 06:47 AM
#24
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From: , MD
RE: Stug from Mato
Just for the record. THs problem you had was a while ago and not with the new Heng Long Stug, right???
08-29-2008 | 09:45 AM
#25
Senior Member
RE: Stug from Mato
My Stug was DOA as well. Turned out the power plug to the electronics module need to be pushed in further. That is why I always suggest poking around a little. The whole return process is so cumbersome and time consuming. The new Heng long electonics are all plug and play, so changing out fried electronics has never been easier.
I only hope these new electronics are stocked as spares in the near future and Darkith can do somehting to make them IR Tamiya compatible
I only hope these new electronics are stocked as spares in the near future and Darkith can do somehting to make them IR Tamiya compatible
