I sent a 1.20 back to the factory service center (Otto Kudrna) and have not seen my engine nor do I get a reply when I have called or e-mailed. The Wildcat people have gone out of there way to help,






Kitman

Did you give them 2 weeks? Best engine I ever had!
Darryl Usher

I wouldn't trade my RCV for anything! The engine is great. Maybe the support is a different story, but I wouldn't know because I haven't had to send mine in.

Juice

Great engine for scale applications!

Hi Greg

Firstly I am very sorry to hear that you have had a problem with our service centre. RCV pride themselves on good customer service and are very dissappointed to hear that you fell you have not been provided with this.

Before, I continue however, I will need to put the record straight. In March 2001 you were provided with a free of charge 120SP engine via Wildcat Fuels for use in their flying team. If this had been a purchased engine this would have come with a 2 year guarantee which would have expired in March 2003. As a free of charge engine, any guarantee would have been dependent on actually flying the engine in displays.

With regard to not hearing from the US service centre, the administration side of this is carried out by RCV UK, and it is highlighted in the user manual that we are contacted to provide you with a warranty registration number. This did not occur, therefore I was not aware that your engine had been sent to the service centre. With regard to contacting Geoff at RCV, I have just checked our mail and have found your one email in the trash bin unopened. The reason for this is that our email system automatically blocks emails with swear words in! We therefore did not read it!

Anyway I will speak to our service centre after the weekend to find out the situation of this engine. I will contact you once I have a reply.

Best regards
Laurenne Mansbridge

Mr Poppel, please note, that whilst RCV are very happy with constructive and truthful criticism, I would like to highlight that we will not sit back and accept deflamatory material which is untruthful. I therefore recommend that you retract any statements you have made on websites, or at least highlight that you are complaining about the service for a free of charge engine which was given to you for the Wildcat flying team a 2 1/2 years ago.

Just a quick note to P51B, Juice and Darryl for the support.

I am very pleased to hear you are happy with the engines and would like to assure you that we really do our utmost to ensure that our customer service is second to none.

Best regards
Laurenne Mansbridge

Laurenne,

Regardless how the engine came inot my possision, the fact is we spent several hours tryinbg to get the engine to run properly! We call Wildcat and they recommended that I bring it to Toledo and let Otto look at it. I have not seen the motor since. The fact remains the same no matter how yopu spin it!!! Customer Service !!!

For you information, there was no profanity in the e-mail I sent Geoff. I guess I would have the right to be even more upset if I had purchased the motor. As it stand right now, I can take this position until the motor is returned !!

Retraction not applicable!!

Best regards,

Greg

Mr Mansbridge, Please note for me any untruth statements that I have made and I will gladly retract them, but I have no engine or resolution as of today! I would love to tell the world how things were made right.

Boy for someone who received a free motor they sure are pretty sore. I've had excellent service from RCV and will be doing future business with them. Kitman being an hot head won't get you anywhere. Neither will slandering. If the engine is defective why not work with RCV and the service centre to reslove the defect and learn from the experiance. Even if the problem drags for over 2 years, why complain over an free engine?? .

Grabs a bag of popcorn and pick a spot on the couch,
this thread is getting interesting.

grinder.

One other thing Kitkat,

Spellchecker.

Kitman

Your out of line and out of control. Take a breath man. RCV engines are good. I have Two and they are reliable and easy to run. I did have a problem with a 60sp. Sent it to Otto and received great service!!!!!!!!!!!!!!!! He was very responsive and a great resource. My correspondence with RCV through this forum has also been superlative. I emphatically and without qualification recommend RCV engines.

Bowmaker

If someone gives you free Ice-Cream, are you gonna complain because they do not give you a free bowl with it?

No but it sounds like he will sue because it's full of fat and sugar[X(]

RCV can give me a FREE motor anytime, I don't care if it works or not if FREE. I'll make it work. [8D] And Rocket, you can't sue, the label listed all the ingrefients, so you knew you would gain 10 lbs, before you ate that 2 Gallon bowl of Ice-Cream.

Hi Greg

Please understand that I really do want to resolve this situation, but the point I was trying to get across with regard to customer service and your engine, is that it is not a normal circumstance:-
Firstly it was issued to you via Wildcat Fuels as loan engine f.o.c based on the fact you would be flying in their displays (I am currently researching the facts behind this). Any communication regarding this engine should have come via Wildcat

Secondly it did not come through the correct warranty procedure and that I (who am in charge of US warranty and customer service) did not even know about this engine until your statement appeared in this forum. For that reason, it is very unfair to infer that RCV customer service from the factory is bad. As you will probably have read, most of our customers have a good opinion of our customer service.

Thirdly Condor Models were only made an official repair centre in May last year, so any transaction you had prior to this was not with our repair centre.

If you had checked our website, it would have given you the correct email address to direct any warranty issues to, & I would have appreciated it if you or Wildcat had informed me of your grievances before posting such a blunt message.

Anyway I am currently looking in to the situation, however I am now away until Thursday 16th October, so will not be able to progress this further until then.

Finally with regard to your original statement, it is misleading rather than untrue as this firstly assumed that you had bought an RCV, and secondly that you had gone through the normal RCV channels for servicing. In reality, the people at RCV who physically deal with customer service and warranty, did not even know about your engine.

Yours faithfully
Mrs Laurenne Mansbridge

Hello Laurenne,

Please forgive me, I peek out of frustration. I have spent allot of time trying to get to the bottom of this. The only communication that I have received back from RCV is in this forum. I truly appreciate your help getting to the bottom of this matter. Is Wildcat no longer a distributor of yours? Looking forward to hearing from you. Travel safe.


Kitman

Hi

Geoff has responded to you via email regarding your 120SP engine. In answer to your question about Wildcat fuels, they are no longer a dealer for RCV Engines as they are concentrating on their fuel business. This means RCV users can get a more engine specific service.

Best regards
Laurenne.

can any one give me some info on thses engines im wanting to put a pair in a vq p-38 but im not sure if i should go with the sp60 or the 90 the kit calls for a 60 to 70 for stroke,so which ones do u all recomend thanks topgun600

Hi

I am very pleased to hear you are going to put an RCV in your vq p-38. That is a fantastic kit and I am sure an RCV engine will be perfect to maintain the scale appearance, especially as the engines can pull scale size propellers.
With regard to which engine size the 60SP should be fine. Obviously this will not have as much power as a 70 4-stroke, but it should pull the plane around the sky. One thing you will need to consider is prop clearance. Due to the 2:1 reduction gearing, the smallest 3-bladed propeller we recommend on a 60SP is a 13.4x13.5 APC. With the 90SP, the smallest 3-bladed propeller we recommend is a 15x13.5. If prop clearance is an issue, you could always consider our CD range, as they still have a much lower head height than conventional engines.

Although we do not have direct experience with this model, one of our Norwegian customers has put a couple of 58CD engines in his P-38 and is very pleased with its performance. If this is the same model as you, then the 60SP engines will certainly have enough power. See www.rcvengines.com/gallery_58cd_p38.htm for more information on this plane. If you have any specific questions that you wish to ask this modeller, please let me know and I can try and contact him on your behalf.

I hope this helps
Best regards
Laurenne