Im not here to bash anyone or trash a product. Im simply writing this to get a message out and maybe someone from Redcat (Darin or Nick) will respond. I wrote Darin an Email concerning my sons new Tsunami. This was over a week ago and I know Darin has been on line. I have not received any response back from him about my problems but when I wrote him an email about someone wanting to become a dealer he got right back to me the same day. I was told from another member to call redcat and talk to Nick to see if he would help me out. I told him about my overheating problem and my tire issue. Well he is supposed to be sending me a new carb and I had to pay 9.00 for 2 new tires and wheels. Ok no big deal its only 9.00. I have had this Tsunami for almost a month now and my son has not been able to drive it but once or twice. I wrote Nick another e mail to see if my parts were sent out yet. I have not had a response back and I know he has been online but still nothing. I have not had any problems with The truck itself other than overheating and I like it but the engine in mine was a dud! Cant get temps below 280 no matter what and I have tried everything. It runs fine otherwise. I am scrapping the motor and installing a good name brand so my son can actually enjoy the truck. So now I have 150 into the truck and another 100 or so for another good name brand motor plus the 9.00 for tires that got destroyed because of the cheap tire foams. It was his birthday present and he has not been able to enjoy it. I read all over that Redcat is very slow with sending parts out and often sending the wrong parts. I have bought parts from a dealer Clermont motorsports and I have received parts within about 3-4 days and they have been right every time. If Redcat wants to have a good product and get more busness they need to take some lessons from some of the dealers. Do they really care about the name Redcat? Right now Im not so sure. Some guys here (Ehroof, Clermont, rclynx)really stand behind the product and help out anyone here that has a problem with any of the redcat vehicles and they have nothing to do with the company with the exception of sales. Something tells me that there are people here that care more about the company but the ones that actually run it. I have not had any answers or got any help from Redcat concerning my issues. I just want to say thanks to EHROOF, CLermont, RCLYNX and anyone else that has helped me figure out my problems. Again Im not here to bash. I think Redcat could be a great product but they need to get more involved in the customer end.

I replied to your email as soon as I got it today. I was asking for your zip code so that I could look you up in the computer and give you a tracking #. I am sorry to hear that you are having problems getting a response. I am here trying to get that for you. Could you either email me or pm me your zip code so that I can get you your tracking #. My email is [email protected].

hey bro, i am not in the sales, i am a general contractor, i am just here to help. i have been in the hobby for many, many, many years, lol and i really like my redcat products and stand behind them even though i dont have any financial involvment in it. Your welcome for the help.

I know you are not in sales but you should be. I was merely talking about clermont and rclynx as far as sales but you as a consumer that stands behind the product.

lol, i have enough problems selling jobs to people, once you get the bugs worked out you will be fine. I am sure redcat will make good on it and if nick took care of you, you will be fine. Did you see the video of the tsunami i posted yesterday, that was stock with the single speed trans, first time i took it out with the single speed and i was real happy.

Yes I did see ti and it looked great. If I break another second speed gear then thats what Im gonna do. The vids looked great.

Just checking but did you get the email that I just sent you?

Nope! PM me and let me know where you are sending the email too.

ok I just sent another pm. Let me know if you get that one.

Are you getting my PM?

I get you pm. But I guess that it is getting lost somewhere in between. can you just email me on your personal email.

I sent an email

no problem. We are here to help. You also see us here alot because we are on the redcat support team. As far as redcats shipping, I cant speak for them, but I am sure they ship out a heck of alot more boxes than me lol... I ship out about 5-10 a day which isn't that much, but thats ok because my business is mostly from the store. Now redcat on the other hand, doesn't have a retail store, they do all shipping.
I am not giving you excuses at all. Just trying to help out. They will help you out dont worry.

Just want to say thanks to Nick @ Redcat. Like I said in the first post I was not writing to bash anyone. Its just sometime you have to yell for someone to hear you. Nick has been great and was able to help me out. Redcat needs more like him. My son is a happy boy now.

Also want to say thanks to everyone (ehroof, clermont, rclynx etc...) that has helped me along the way to get this truck running again. Its great to have a bunch of great guys that truely love the hobby and dont like to talk a bunch of smack.

your welcome bro, have a great time with your son, me and my 10yr old run together all the time and have a blast. He is learning to fly now too

get him on those heli's... going inverted tomorrow. will have to tape it for ya ed..

i want to see you taking that heli inverted bro, you have to make a video of that

I think I am glad I am not going to your place tomorrow since you are taking the heli out. After what I saw last week [X(]I like having my limbs and head. lol

Sounds like Clermont fly's Helli's like RClynx does [] hooah coaxle[&:]

lol, i have a few of the 2 bladed heli's, i have a collective pitch heli i cant even get to hover, i have had it for years, it does fly though, one of the guys i know can fly it so it is pilot error [:@]

Its nice to know I have good company

It takes a good leader to have a good company.