lets say you buy a brand new kit in the marketplace and have it shipped to you.
you receive it and imediatly you can see it is no longer in the original box and then to beat all it is a composite plane in a single sided heavy gauge cardboard box only filled with peanuts and parts such as wings stacked on top of the fuse.
needless to say almost every peice is damaged and i am interested how you guys would see this being handled,buy the way it was shipped ups and supposedly insured by the shipper/ seller for the full amount , but the pack job was so poor i don't see ups being on the hook for it .
how far would you let go? without going into nasty mode?[:@]

Was it sold by a company or a private person?

Bummers!
Ask for a refund and return postage to have it sent back. Document the damage with photos. Save the box as evidence. Cancel your credit card or PayPal payment too if possible.

Dave

If it came direct from manufacturer, then speak to them first off.
If from agent, then again them first.
When I received my Rafale Kit from X-Treme Jets the biggest problem was getting it out of the packaging, it was so well wrapped up.
And impossible to get back into the box.
It took several hours to unpack the lot it was so well done.
John c

I always consider how good a deal I got. If there is no damage that I can't fix, what's the big deal? I'm incredibly lenient to shipping problems, it's not like these are the easiest things to ship, and it's not like the buyer or seller are trying to spend a lot of time and effort and money making sure there are no shipping issues (in general).

Let's be real, shipping these jets is a Royal Pain in the Ass.

Yeah, what Sean said...

airplanes are very awkward shapes to get into a box. I have done lots, so speak with some experience. On the one hand you want the plane to arrive safely, but at the other end you are limited to the size of crate or box that the carriers will accept. (150" length and girth is the maximum, although some carriers are only 120") So inevitably, you end up with a too small box containing a too large airplane with little or no protection on the outside edges. It is a major PITA, so I don't do it anymore if I can avoid it.

Now consider that most people (including jet pilots) are not professional box packers....you are going to get a less than professional job.

Unless you made it a condition of the sales agreement, that the plane would be packed to your specifications, there isn't a lot you can do. The seller might be a nice guy and offer an appology, and maybe something extra, but that is totally up to him and can't be an expected outcome.....

And finally, shipping by UPS is just asking for damage to happen. They handle a lot of boxes at high rates, and boxes that aren't bullet proof are going get damaged....

guys this was a new skymaster kit won last month at rt 66 jets and at that time was new directly from skymaster.apparently from the time they got and then decided to sell it packaging was lost - but they knew how it was originally shipped to them !!!!!!!!!!!!!
not thrown in a box w/ only peanuts and ALL wings and stabs loose in box and wings on top of fuse . the box did not even have any fragile markings.
by the way i have shipped 2 show quality jets this year alone and i took the time to make sure they arrived alive and well .
i am waiting for the ups rep to come and see damage but i am sure he will laugh at packaging. then i will demand a refund --- i am trying to be civil and patient. but time and dollars are ticking!!!!

Jet guys shipping jets right? I agree with you...They should have known better. I've shipped a Reaction 54 all the way to California without damage. It ain't rocket science! Now if UPS drop kicked it to your door, another story all together.

Get a refund, stop payment, etc.

Dave

If it is insured, then you do not have anything to worry about.

It is not even a large kit,I helped unpack it at route 66 jets.great looking kit, all the guys were admireing the qaulity of the kit.It is a shame that this had to happen to such a nice kit.In my opinion if a guy can build a jet he should have the skill to ship one saftely.

I happen to be the one that won the f-86 kit. I found out yesterday about the damage and called UPS today. There are going to inspect the box tomorrow. I informed Gerry about this today. I was under the impression that after UPS inspected the box, I was to send Gerrys money back. I will not do anything until I here from UPS. I am sorry if this is not fast enought.

the point of this post is to make everyone aware that care and dilligence is needed when shipping a model and you obviously want to ship it at least as good as it was originally shipped from the manufacturer and sometimes better -since everytime it gets touched the odds of survival are reduced .
reputations are at stake for both buyers and sellers everyone wants to feel they were treated right and got a good deal .
getting ones money back does'nt really fix anything after all the time and hassle to end up with nothing -( buyer no jet - seller no$) seems kind of futile huh?

MORALE TO THE STORY WHEN BUYING OR SELLING , DO AS YOU WOULD LIKE DONE TO YOU AS THEY SAY!!!!!!!!!!!![sm=idea.gif]

And this thread has done what, other then jumping to conclusions before the facts are found.

every word wrote is a fact with pics to prove it - pushing will only make people look bad- no matter how a bad deal ends up - everyone usually looses in one form or another- i never brought your name up and you are not who i sent my money to or who invoiced me . but you are definately a big part of the deal by your lack of caring as how you would pack a model. since you won it it would have been nice to spend $25.00 on a decent box and some styrofoam board to make box bulkheads and dividers to insure a safe arrival of MY investment. -
if i were you i would let this go as pushing will just stir the pot. - but do as you will . your not out anything!!!!!!!!! my pics ARE FACTS

I recently packed and shipped a friends' jet kit off and spent quite a bit of time packing it. It was a royal pain and not worth the time and effort not to mention $expensive$ shipping costs, however, In good conscience at least for myself, I would expect nothing less than the product arriving in the same condition prior to shipment to the buyer. I certainly don't want to be on the receiving end of a bad shipment and I would think everything would agree, no matter what the cost or no matter how good the deal was. Since when is receiving a bashed up model a "good" deal. Now if the item is packed well and the shipment company smashes it, that's an insurance claim.

That being said, if you are shipping something, make sure it is packed right and secure to ensure an intact arrival or don't send it.

amen brother

also as an update to the situation i have requested a full refund from seller and i told them i would do what i could for them with ups - ups has responded with an e-mail that has a piture taking procedure and packing assembly and what not - they also ask for box tensile strength ratings and such - very involved

I’m surprised that UPS are actually dealing with you. They would never deal with the recipient but the shipper.

Whether it is a Jet or a lamp, if someone is in the business of selling them, one of the responsibilities is to see that they take REASONABLE (the opperative word) care in getting it to the person that bought it from them.

Now, it is UNREASONABLE to assume that just throwing stuff in a box with peanuts (if that is what happened), will protect a fragile item.

Your statement of the condition of the packaging when the kit was at Route 66 is far from accurate. I was also at the event, the box was opened, kit components, hardware and kit packaging material were everywhere. Some items were on the table, in the top of the box and in the bottom of the box under the table. One of the organizer had to hunt for some of the hardware as it wasnt with the rest of the kit.

How was the box damaged? Was it crushed? What exactly was damaged? All your posts point fingers at the sender being at fault but I see no proof. If you have pictures fine but you do not say exactly what the damage is. Who exactly is to blame the shipper or sender? or both? Give the individuals you are dealing with a chance, they are stand up guys and give UPS time to work their process, whats your hurry!.

In regards to calling people out it was you who alluded to it was a kit won at Route 66. If I remember correctly there were about 60 pilots there so it would not be hard to figure out who all is involved. Whinning about it here has done absolutely no good and in my opinion actually slowed down the process. Had you have stayed off line and worked with the individuals one on one this would have come to a faster conclusion. Instead you went looking for some mud to sling and thats what you got. Now, you will just have to wait.

Mark Basel

Speaking of pics??? Can you post the pics? Picture is worth....

Added: Playing devil's advocate, I will add this. I get this sometimes on planes, I'll give you X for the plane and $10 to ship.. What kind of a shipping job do you think you'll get for $10? I have a Bipe for sale that has a 96" wing at a great price. I only want $300 for it with servos so everyone wants me to ship, but when I tell them the $ for shipping it's.... I can't ship a 96" 1 piece wing for $10 unless I wrap everything all together with 1 piece of bubblewrap, put some scotch tape around it and throw in on the greyhound bus

From reading these posts,my question is what happened to the original box and packing.Was it to large to transport home?Also being a UPS shipper,I know what they require to warranty a claim.If you don't have a box within a box with certain clearences,you better have a high tensil rating on the box used.Putting fragile on the box does no good.Waiting for a answer from UPS on a warranty claim could take weeks and usually does with the end result being it wasn't packaged correctly.I think that the plane should be returned to the shipper,money returned and let the shipper deal with UPS and the buyer can buy another plane without being held up.Packaging shipped goods correctly is the responsibility of the shipper.All the planes I have purchased in the past few years are a box within a box or a single box you could jump up and down on without it bending.The reason the manufacturers do this is to comply with the shipping companies specifications for damage coverage.If a person thinks they can send a product in weak packaging and insure it and expect the shipper to pay the claim,they are in for a surprise.

well mark you are obviously biased in your opinion and i can only hope you get a kit sent to you the way this one was .
i have not posted pics or called out the person i bought it from to save them the embarrassment - but as i said before i certainly can if need be , i don't need to defend anything i do or say concernig this matter , and in fact i am being a nice guy in that i am helping with the ups claim. when i get my money back then i will do as ups says upon settlmnet of claim .

note that in this deal the person who won the kit and shipped it is not who sold it to me and received funds from deal invoiced on rcu
marketplace . seller did not see item when it shipped out . it is a triangle - nightmare -but everyone is currently working together at this time .

I admit I am biased but only because I have some information of the situation first hand. I would not want to recieve a damaged kit as you say this one was that would suck. However, I would do everything in my power to work with the sender off line until all options were pursued. I was with the individuals just this monday the 1st of October when you called, which I believe was your first attempt to let them know there was a problem. You didnt give it much more than 48 hours and now there's this mess of a thread. Are you being the nice guy?----

And for the record, I have purchased an item on RCU that I never recieved, we worked it out off line. As the reciever I had no part in the process there was nothing I could do other than go to UPS and ***** which did no good at all. We worked it out however and UPS did pay for the loss. It didnt take weeks more like days.

mb