There was a thread about this awhile ago...............

I'm thinking about getting the 7C and wanted to know if this issue has been resolved........It had to do with losing end point adjustments if you try to mix the timer to the throttle contols..........

Let's see.....it's been 5 days, and I still have not received a response, although there have been responses to other questions on other topics since my post.

Krysta ????

Seriously, I have been debating between a few different xmitters lately, and I have decided on your 7c.......it fits the bill perfectly, but if this problem still exists, I have some issues, and apparently, it still does. There's a gentleman over at another forum that just purchased a 7c with this bug. When he called Futaba, they said that this bug wasn't in all the units, and that he had to ship his brand new, never used unit back to you for repair...............and to make matter worse, HE had to pay for the shipping.

If, in fact, this is what happened, then this kind of customer service will keep me away from the 7c, as much as I like the unit.

I believe that the least that should have been done was for you to ship him out a brand new unit with a return slip for his return. That way, he wouldn't be inconvenienced of being without a xmitter and he wouldn't have to pay shipping, for none of this is his fault.........but rather the fault of Futaba.

I'm sure you will hear from him soon, but I haven't purchased the transmitter yet. I plan on doing so, but I need some assurances from you that if I do purchase it, and it has this bug, that I won't be put thru the same things that he has had to endure.

So.........................Where do we go from here ?.............I want to buy the 7c but I don't want to have to wait to get it repaired or to pay for shipping if my unit has this timer-throttle bug.

Well, it seems you beat me here! You have also expressed very clearly what I would like to have happen. Now here's the rest of the story so far.

Yes, I have the unfortunate experience of having just received a newly shipped (from the distributor to the store) brand new Futaba 7C. I had read about this programming glitch on these discussions, and contacted Futaba before getting mine. The support person acknowledged the problem had been found on "a few" of the 7Cs, but not to worry.

The first thing I did when mine was received was to charge the battery a little and then check for this bug. To my dismay, mine has this defect[:@]. I immediately got back in contact with Futaba service to get this fixed at no cost to me. They would not agree to pay for the return shipping.[>:] I elevated this to the next level of authority in their warranty department, and they again denied to accept my return shipping expense, plus said they thought this problem had been fixed on new units, so I must have gotten an old one from the supply chain (as if that makes any difference!) [sm=punching.gif]

I got back in touch with the store who had special ordered this TX with my channel assignment, and they said their supplier had just received the shipment, so I should have the latest. They did not have another one to exchange, but offered me credit up to my shipping cost on future purchases as partial compensation. Now there is some customer awareness! [sm=biggrin.gif] However, I feel the store should not be the ones to eat the cost when Futaba has set the table.

So, I'm asking Futaba in this public forum to step up and resolve this issue at no cost to the consumer, starting right here. This is an acknowledged problem that still exists, and the solution is no different from any other kind of "recall action" on a defective product. The customer should not incur any extra cost, and even the loss of use of the product while shipping back is a big penalty.

Come on Futaba! I bought this TX, my first Futaba, based on the reputation, name recognition, and features, especially the unique throttle-linked timer feature that only you have and that is the very thing causing this problem. Here's a chance to win my trust and, from the sound of the originating thread post, more 7c sales! Or NOT!

Gentlemen,

I apologize that it took me a few days to answer you, I was not trying to skirt this issue, only checking the current shipment of radios before I answered you.

Yes, there were a few of the 7C's in our first shipment that did exhibit the problem that you mention. These were taken care of as quickly as possible, and if there are still any out there that do have this, we will of course make them right. And a prepaid label will be sent to anyone who needs this service.

Please be assured that our current stock does not have any problems and is the same high quality that has always been associated with the Futaba name.

Thanks for your patience, Krysta

Krysta, thank you for your response. And I also thank you for not making us pay for the shipping, but it only addresses half the problem.

When we purchase something new to use, we want to use it right away...........I live in California. For me to ship it out, you to repair, and me get it back in my hot little hands would take at least a two weeks, or more, especially if the shipment is ground.

Let me give you an example of great customer service. I am a home theater nut as well as into rc planes. Awhile ago, I purchased a Zenith High Definition Tuner. When I got it home, I noticed that there was a problem. When I called them, they said that if I gave them my credit card # for insurance, that they would immediatly send me out a brand new unit Air Fright, along with a prepaid AirFright label to send my unit back, so that I would not have to experience any extended down time. I received my new unit in two days and immediatly sent theirs back...............Hassle free.

In that way, I could maintain my original purchasing experience in that I purchased a new unit and would be able use it, virtually right away, as was the original intention in the first place.

Why can't Futaba do the same. When we purchase a new transmitter, we want to go out and fly. Not wait 2 or 3 weeks to get it repaired. I'd understand if the unit was out in the field and being used for a few months before the problem was reported, but this is a brand new unit fresh out of the box. Why should we have to wait??

lwien,

While I certainly understand what you are saying, I am sorry but it is just not practical.

The 7C is a very popular radio and we have limited quantities in stock. The issue that you are referring to is again only a very few radios. Many customers do not even use this function so will not be affected at all by the thottle/timer issue. If we do get one in with this problem, it is put at the head of the line for repair, so that it can be sent back to the customer as quickly as possible.

My suggestion to anyone who is purchasing one from a hobby store and feels that they may use this function, would be to have the hobby store owner open the box and check it before purchasing.


Thank you, Krysta

Krysta,

Thank you and Futaba for doing the right thing on the return shipping costs. I am one who has the problem as you saw in my prior post, and you did not post (publically or privately) who we need to contact to get the shipping label. I tried your warranty service yesterday and was denied twice on this, so I don't want to go through that process again. Please post how to get the shipping label. Hopefully you can email or fax us a bar coded label that we can just tape to the box to speed things up..

Also, in a subsequent post you mentioned it is not practical to just send us a replacement TX. To keep our down time to an absolute minimum, will you at least use "next day air" shipping?

I want to get mine shipped today if possible, so an immediate reply is requested. I will monitor this public thread and private mail for your reply, but I think posting here is appropriate for everyone benefit who has this TX problem.

Krysta has emailed the principals in this thread, so we're closing this down.

If anyone has a difficulty with their Futaba 7C transmitter, or any other piece of Futaba equipment, we'll be glad to work with you to get it rectified. Your fastest response would be an phone call or email directly to us.

Please use the following link. It has all of our contact information.

http://www.rcuniverse.com/forum/How_...1131517/tm.htm

Krysta has answered the principals, so we're closing this thread.

If you have any difficulties with your 7C transmitter, or any other piece of Futaba equipment, you can get the fastest resolution if you call or email us directly. You can get all of our contact information at:

http://www.rcuniverse.com/forum/How_...1131517/tm.htm

Thanks,

bax