ON 12/4/08 i had made a purchase using paypal for the 2.4 BLUERAY 450 PE HELI that is supposed to have ALL CNC aluminum upgrades and carbon fiber blades-RTF. the cost was 329.95 + s&h at 13.57 making my total to 343.52.
HOWEVER the heli i got is just the standard issue with ALL plastic parts and wooden blades[:@]
After contacting the "LIVE "help an email i was informed that i am responsible for s&h costs even though this was CLEARLY an error on NITROPLANES part?????
I WAS SENT THE INCORRECT KIT=period.
This was supposed to be a Cmas gift for someone and i am greatly dissapointed in my purchase experience here,and i have made a Many online purchases throughout the years...i'm no newbie another words!
To add i never got the invoice bill of sale with my order but i do KNOW this heli is 249.95 and i REFUSE to pay for something i did not order!!

Respond accordingly.

order number yhst-17210252890263-61696
or order number 471139

I don't want to invite a lawsuit here but there have been numerous post right here about the company you bought your heli from by several different members. A couple of months ago I was bidding on an item and transaction started to smell real bad as it relates to the seller. So I quit bidding and called Pay Pal. The lady I spoke with assured me that if I were to file a claim for non-receipt of the merchandise I would be reimbursed for my TOTAL transaction cost including shipping and handling. Now, that was the stated case for an item purchsed on eBay and paid with Pay Pal. Maybe this doesn't apply if you bought from the company directly and paid with Pay Pal.

Just FYI. It sounds like you might make out better just eating the shipping. Bad situation to be in with Xmas only 14 days away. Maybe you could just present a card with a picture of the gift and explain what happed. Might get you by until you can sort this out. Good luck.

Bill

Sigh... Disregard the people on the phone...

The easiest and quickest way to fix this is to PM John here ( nitrostaff1 ) with this information, then allow a day or two for a response.

Mention that NP sent the wrong item ( clearly their fault ) and John will take care of things for you.

I too can vouch for John. He makes sure everyone is happy. He's a great guy.

Sorry about this. Our mistake on this order. There was an error on the product code. I've email you a return shipping label and you will send it back no charge to you.

John
Nitro Planes

PLEASE Respond to my PM i sent.

He normally does, but he is not on here every day.

He also may be slower than normal getting back as "tis the season".

OPJOSE.....
Define normally??

NitroStaff1 has evaded another email i had sent and a Pm all while having ACTIVE activity/log in time the last two days!His last log in was 5:22 pm 12/13/08 and i still am waiting for a response here.
His initial PM to me was:
Nitrostaff1 initial Pm was:
Yes sorry about this. There was an error on the product code that's why you got the wrong product. Sorry about this and it's an honest mistake. I'll email you a shipping label and have you return the heli for exchange. No cost to you to return it.

John
Nitro Planes

My response Pm to him wasn 12/11/08
You never stated whether or not the blueray PE cnc-all aluminum is in stock or not??
This was supposed to be a gift and i would of thought more compensation would of been offered here..i am highly dissapointed.
Can you not at least offer me a chance to keep what was sent for what i should of been charged for the blueray legend or offer to at least throw in some parts or whatever?The legend goes for 249.95.. i was charged 329.95......can you not credit my paypal 100.00 or so and i at least have the gift to give my nephew??-
This is dec. 11 already and by the time i return it..wait for paypal credit..i will be screwed!

On 12/13/08 i had forwarded the above Pm to his email (which i initially had sent on 12/12/08) without his response... to ensure he would read it but STILL yet i have no response from him...i smell a fraudulent rat here.
My take on this ordeal is that i was sent the incorrect heli all while Nitroplanes knew i had ordered the Blueray PE version and paid for it at 329.95,yet they figured i was just another gullible newbie dummy who would not know any different from the blueraySE version i was sent which normally prices out at 249.95.
In no way did they offer me any discount or compensation in the dollars amount difference so that i could at LEAST have a gift to give here considering it is 12/14/08.

I expect an answer here from Nitrostaff1...oh and Ramjet i am hearing you loud @ clear on this one but it's pathetic to think that fly by night companies think they Can get away with this...amazing!

lmao

When something gets fouled up, it's easy to assume that you are being screwed and this is purposely done.

I've made the same assumptions and I was proven wrong... ( my old post some 25 planes ago still appears here... ).

However the cost of a heli is "noise" to any company, compared to the grief of dealing with an unhappy customer.

Don't assume the worst.

John does a great job straightening out any problems.

PM him again, and hold the belligerant tone as you'll get further this way.


Did you Ask?

Try it.

You'll probably get better results PM'ing.

did you get a return label from us? once you send that back to UPS I can immediately ship out the correct item for you.

John
Nitro Planes

Opjose
ok i can be civil here and do just that in a PM.

I can be most civil here despite my purchase dissapointment on 12/04/08

The heli i originally ordered was to be a gift for a nephew of mine returning from iraq the end of this month.
Any discount towards the price difference of the model i actually received/and/ or extra spare parts would be appreciated.
Thanks.

Make sure you PM him with the order number, sorry I forgot to mention that he ALWAYS asks for this... and that it's an Xmas present.

He's pretty good with this stuff.

Have a good holiday.

I never got my request about the discount or extra parts answered even though i sent him a PM yesterday.

Once again i have sent him another Pm and i am waiting on his response:Here is the latest Pm i sent him:
Order number: yhst-17210252890263-61696
12/16/08 Once again i am requesting a discount on the above order for i was overcharged on the actual item i received(i was shipped a lesser model) The credit difference paid to my paypal would be fine.I dont have enough time to return the item that was sent and wait for another order to be shipped to me by 12/25/08 Today is 12/16/08 Please consider my situation here.
Thanks .

This heli is for my nephew returning from iraq this month!

Do the chinesse or japaneses even celebrate Christmas this time of yr? Is John

As usual Kid, your posts do NOTHING to help.

The people who are on here tend to be those that already have purchased something, but had a problem and discovered these forums through the web site.
All you manage to do is make such people even more anxious for no good reason.

OP i do tell it the way it is about this company. Not some fairy tales about how John will make it alright. If possible he does if not then what? Your pretty much screwened. Fact is you defend them or have to way to much. Way to much. Look back at most of your posts and your defending them for something or the other. Just tell people up front what they are really in for ordering from Nitro or CMP. You might get what you order and then there is the big chance that you will not. They advertise planes they don't have and take orders for them when they know they are OUT OF STOCK without telling the buyer. People don't buy from John and he is only one person. Every other person you read on here about can't help you and don't care if you do get help. This is the truth and you can't dispute it as you have said so in various posts at various times. How many times can you defend a company for the same thing over and over????????? Anyway never no mind and hope you have a very Merry Christmas as hopefully MT6 will.

I have disscussions with OP every now and then folks but the man knows his stuff. He is very knowledgeable about this company(why i don't know) and is a very knowledgeable plane person. He is willing to help anyone with problems. He has even gotten John to help when the person with the problem could not. So he is trying his
best to help people. MERRY CHRISTMAS OP> Man get them to give you a job or something lol.

As if folks know that the way they are supposed to handle not getting there products as ordered is to Not call the help lines.
Your supposed to already know if your order is wrong the go to RCU and look for NITRO SUPPORT. And supposed to know to send him a PM and be sure to allow
time for his response. If it takes alot longer than a couple days no problem you weren't going to fly this month anyway.
This is the type stuff you think new or even experienced flyers are supposed to magically know. You put Sigh like someone is a DA for calling the help lines that is a shame.

I pm you back and offered a discount if you are willing to keep what we sent you. If you still want to send it back I'll do the exchange for you. I've emailed you a prepaid label so you are sending the item back to me no cost to you.

John
Nitro Planes

Kid, the problem is that you and RamJet are effectively telling people they are screwed...

When in fact John comes in and takes care of things that may be amiss.

Oh, there he is again...

Actually no, on this one I'm in agreement with you... I wish they would staff the help lines with eh, other people... preferably a bit more knowledgeable about RC stuff, and helpful.... more like John.... hence the "sigh"...

But I can deal with this given the low prices of the planes...

John,
I got you're PM and replied to you're Pm.
Yes i will keep the item (being so close to Cmas now) and would appreciate the discount and waived shipping costs as you offered in you're Pm.
Thank's.
Tim

John,
Please ck. the Pm i sent you.
Thank's