DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
11-30-2009 | 08:20 PM
#102
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From: New Castle, IN
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
<font size="4">Hi,I contacted your customer service phone # on 11/25/09 in regards to damage on a order. I was given the email address </font><font size="4">'[email protected]'</font><font size="4">and told to send information to it. However I have yet to hear anything so I will post the same here,
"Hi my name is Rick and I am sending this for my father. These are pictures of the damage to the fuselage on his just received purchase. NitroPLANE Order Id 670209. It is a Piper J3 Cub .120 size arf. The damage is to the inside edge of the fuse not the side closest to the box as you can see. It appears the damage was done prior to being boxed. Please let me know what can be done to resolve this. Shipping tracking # is 1ZX03V030398358464"
Here is the link to the kit http://www.nitroplanes.com/j3picub120en.html
</font>
"Hi my name is Rick and I am sending this for my father. These are pictures of the damage to the fuselage on his just received purchase. NitroPLANE Order Id 670209. It is a Piper J3 Cub .120 size arf. The damage is to the inside edge of the fuse not the side closest to the box as you can see. It appears the damage was done prior to being boxed. Please let me know what can be done to resolve this. Shipping tracking # is 1ZX03V030398358464"
Here is the link to the kit http://www.nitroplanes.com/j3picub120en.html
</font>
12-01-2009 | 09:11 PM
#103
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From: , MI
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
<span style="font-size: larger; "><span style="font-family: Tahoma; ">My girlfriend ordered my the Edge 540 balsa kit and it is missing the screws and mount for the electric engine option. I would like these parts please! Also does the kit not come with a nose cone?
<span class="Apple-style-span" style="border-collapse: collapse; ">yhst-17210252890263-100875
Order Number: 671609
Sean Johnston</span></span></span><span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; "><br type="_moz" /></span><br type="_moz" />
<span class="Apple-style-span" style="border-collapse: collapse; ">yhst-17210252890263-100875
Order Number: 671609
Sean Johnston</span></span></span><span class="Apple-style-span" style="font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; "><br type="_moz" /></span><br type="_moz" />
12-02-2009 | 09:40 AM
#104
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From: LAFAYETTE,
LA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
HOW LONG DOES IT TAKE UPS TO PICK UP MY DAMAGED PLANE SO I CAN GET MY NEW . WHY CANT YOU GUYS JUST SEND ME MY PLANE AND PICK UP THE DAMAGED ONE THEN.......I WAS TOLD IT WAS ONLY GOING TO BE A COUPLE OF DAYS FOR THE PICKUP....
12-02-2009 | 09:30 PM
#105
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From: Bluffton, SC
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Hey John,
I got my left wing today. It was in perfect condition. Thanks for the great service with this.
Jason
I got my left wing today. It was in perfect condition. Thanks for the great service with this.
Jason
12-03-2009 | 08:04 PM
#106
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From: Monroe, WA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
So it's going on 10 weeks now and I've still not heard anything regarding the canopy for my Cessna 421. I received an email advertisment from Nitro Planes last week stating that they had a limited stock of the Cessna 421 on sale. So the only thing that I can assume is that Nitro Planes is not planning on replacing the canopy.
As far as I'm concerned Nitro Planes can keep the canopy - it's a $179.00 lesson learned and chalked up to experience and will be the last product I purchase from Nitro Planes.</p>
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12-07-2009 | 04:44 PM
#107
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From: LAFAYETTE,
LA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
I STILL HAVEN'T HEARD ANYTHING ON MY DAMAGED CMP HELLCAT SEEMS LIKE THEY JUST DONT CARE ABOUT THEIR CUSTOMERS ...THEY CLAIM THEY ARE WAITING ON A UPS CLAIM I THINK THET ARE GIVING ME THE RUN AROUND ALSO....I HOPE CAN GET MY MEW BEFORE I GROW TO OLD TO FLY IT.........
12-07-2009 | 05:02 PM
#109
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From: Poolesville, MD
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
You can PM John ( nitrostaff1 ) here, but if that is the extent of the damage, it is not worth doing this.
Instead fix the broken former with epoxy, and paint over the chipped area. It will be quicker and easier than trying to deal with a replacement.
It's a simple fix.
Ibid with Scubadog's plane above.
Instead fix the broken former with epoxy, and paint over the chipped area. It will be quicker and easier than trying to deal with a replacement.
It's a simple fix.
Ibid with Scubadog's plane above.
12-07-2009 | 05:22 PM
#111
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From: New Castle, IN
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
ORIGINAL: opjose
You can PM John ( nitrostaff1 ) here, but if that is the extent of the damage, it is not worth doing this.
Instead fix the broken former with epoxy, and paint over the chipped area. It will be quicker and easier than trying to deal with a replacement.
It's a simple fix.
Ibid with Scubadog's plane above.
You can PM John ( nitrostaff1 ) here, but if that is the extent of the damage, it is not worth doing this.
Instead fix the broken former with epoxy, and paint over the chipped area. It will be quicker and easier than trying to deal with a replacement.
It's a simple fix.
Ibid with Scubadog's plane above.
Rick</span></span></span>
12-07-2009 | 05:30 PM
#112
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From: Poolesville, MD
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Yes that is understood.
However with most ARF's you NEED the skills to deal with such things, and as such you'll find that fixing this is somewhat trivial.
20 minutes worth of work if that.
You'll spend much more time dealing with the exchange than with the repair.
I've received a dinged up plane or two in the past and I just use the repair time to determine whether to persue and exchange or not.
However with most ARF's you NEED the skills to deal with such things, and as such you'll find that fixing this is somewhat trivial.
20 minutes worth of work if that.
You'll spend much more time dealing with the exchange than with the repair.
I've received a dinged up plane or two in the past and I just use the repair time to determine whether to persue and exchange or not.
12-07-2009 | 06:07 PM
#113
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From: New Castle, IN
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
opjose that is not the point. I know how to do repairs. I have scratch built planes from Ziroli plans and others. You know that is excatly what is wrong with the US today. It's easier just to let it go than to take the time to make it right. We let every body step on us. It's just easier that way. I will be posting my emails with Jimmy Raiden when we get this settled.
12-07-2009 | 09:05 PM
#114
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From: Fairfield, CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Hello, I have a Nitroplanes Lancair 120 that I received on 12/3/09 and it is missing the assembly manual and spinner. The box has obviously been opened before as some of the parts were not packaged and just floating around in the box (like the wing tips). thank you for your time.
12-08-2009 | 09:06 PM
#115
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From: LA,
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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Hey I got good New. Just got some canopies fresh off the boat. Pm me your name and order number. Can I bill $15 with shipping included to once of your existing order?
John
Nitro Planes
John
Nitro Planes
ORIGINAL: cdbtx
Any chance of getting the Cessna 421 Replacement canopy sometime soon. I see that they are advertising a limit amount of stock... It's going on 8 weeks now.
Thanks,
Chuck
Any chance of getting the Cessna 421 Replacement canopy sometime soon. I see that they are advertising a limit amount of stock... It's going on 8 weeks now.
Thanks,
Chuck
12-08-2009 | 09:06 PM
#116
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From: LA,
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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
ok awesome.
Thanks
John
Nitro Planes
Thanks
John
Nitro Planes
ORIGINAL: scooty
Were you able to find the missing parts John? Can't wait to get this bird in the air
Were you able to find the missing parts John? Can't wait to get this bird in the air
12-08-2009 | 09:07 PM
#117
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From: LA,
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RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
ok awesome.
Thanks
John
Nitro Planes
Thanks
John
Nitro Planes
ORIGINAL: scooty
Just got the screws in the mail today. Thanks John!
Just got the screws in the mail today. Thanks John!
12-08-2009 | 09:08 PM
#118
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Item has been picked up already and it's coming back to me.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: bryant50
JOHN DO YOU HAVE A CLAIM NUMBER FOR MY PICK . UPS HAS NOT PICKED UP THE PLANE AS OF YET.....
JOHN DO YOU HAVE A CLAIM NUMBER FOR MY PICK . UPS HAS NOT PICKED UP THE PLANE AS OF YET.....
12-08-2009 | 09:10 PM
#119
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
I see that Jimmy has issued rma and I'll replace the fuselarge upon return.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: Scubadog
<font size=''4''>Hi,I contacted your customer service phone # on 11/25/09 in regards to damage on a order. I was given the email address </font><font size=''4''>'[email protected]'</font><font size=''4''> and told to send information to it. However I have yet to hear anything so I will post the same here,
''Hi my name is Rick and I am sending this for my father. These are pictures of the damage to the fuselage on his just received purchase. NitroPLANE Order Id 670209. It is a Piper J3 Cub .120 size arf. The damage is to the inside edge of the fuse not the side closest to the box as you can see. It appears the damage was done prior to being boxed. Please let me know what can be done to resolve this. Shipping tracking # is 1ZX03V030398358464''
Here is the link to the kit http://www.nitroplanes.com/j3picub120en.html
</font>
<font size=''4''>Hi,I contacted your customer service phone # on 11/25/09 in regards to damage on a order. I was given the email address </font><font size=''4''>'[email protected]'</font><font size=''4''> and told to send information to it. However I have yet to hear anything so I will post the same here,
''Hi my name is Rick and I am sending this for my father. These are pictures of the damage to the fuselage on his just received purchase. NitroPLANE Order Id 670209. It is a Piper J3 Cub .120 size arf. The damage is to the inside edge of the fuse not the side closest to the box as you can see. It appears the damage was done prior to being boxed. Please let me know what can be done to resolve this. Shipping tracking # is 1ZX03V030398358464''
Here is the link to the kit http://www.nitroplanes.com/j3picub120en.html
</font>
12-08-2009 | 09:12 PM
#120
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
I'm sorry but the electric mount doesn't come with this plane. Builder is responsible to get that setup on their own if they want to convert it into electric. You you said nose cone, do you mean cowling/engine cover?
John
Nitro Planes
John
Nitro Planes
ORIGINAL: seanmjohnston
<span style=''font-size: larger; ''><span style=''font-family: Tahoma; ''>My girlfriend ordered my the Edge 540 balsa kit and it is missing the screws and mount for the electric engine option. I would like these parts please! Also does the kit not come with a nose cone?
<span class=''Apple-style-span'' style=''border-collapse: collapse; ''>yhst-17210252890263-100875
Order Number: 671609
Sean Johnston</span></span></span><span class=''Apple-style-span'' style=''font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; ''><br type=''_moz'' /></span><br type=''_moz'' />
<span style=''font-size: larger; ''><span style=''font-family: Tahoma; ''>My girlfriend ordered my the Edge 540 balsa kit and it is missing the screws and mount for the electric engine option. I would like these parts please! Also does the kit not come with a nose cone?
<span class=''Apple-style-span'' style=''border-collapse: collapse; ''>yhst-17210252890263-100875
Order Number: 671609
Sean Johnston</span></span></span><span class=''Apple-style-span'' style=''font-family: arial, sans-serif; font-size: 13px; border-collapse: collapse; ''><br type=''_moz'' /></span><br type=''_moz'' />
12-08-2009 | 09:13 PM
#121
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Plane has been picked up already. Will replace upon return.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: bryant50
HOW LONG DOES IT TAKE UPS TO PICK UP MY DAMAGED PLANE SO I CAN GET MY NEW . WHY CANT YOU GUYS JUST SEND ME MY PLANE AND PICK UP THE DAMAGED ONE THEN.......I WAS TOLD IT WAS ONLY GOING TO BE A COUPLE OF DAYS FOR THE PICKUP....
HOW LONG DOES IT TAKE UPS TO PICK UP MY DAMAGED PLANE SO I CAN GET MY NEW . WHY CANT YOU GUYS JUST SEND ME MY PLANE AND PICK UP THE DAMAGED ONE THEN.......I WAS TOLD IT WAS ONLY GOING TO BE A COUPLE OF DAYS FOR THE PICKUP....
12-08-2009 | 09:13 PM
#122
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Great! Thanks
John
Nitro Planes
John
Nitro Planes
ORIGINAL: JGruener
Hey John,
I got my left wing today. It was in perfect condition. Thanks for the great service with this.
Jason
Hey John,
I got my left wing today. It was in perfect condition. Thanks for the great service with this.
Jason
12-08-2009 | 09:14 PM
#123
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
Alright please give me your order number. I got a canopy now just back in stock. I'll ship one to you. Please ignore my last msg to you.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: cdbtx
So it's going on 10 weeks now and I've still not heard anything regarding the canopy for my Cessna 421. I received an email advertisment from Nitro Planes last week stating that they had a limited stock of the Cessna 421 on sale. So the only thing that I can assume is that Nitro Planes is not planning on replacing the canopy.
As far as I'm concerned Nitro Planes can keep the canopy - it's a $179.00 lesson learned and chalked up to experience and will be the last product I purchase from Nitro Planes.</p>
</p>
</p>
</p>
</p>
So it's going on 10 weeks now and I've still not heard anything regarding the canopy for my Cessna 421. I received an email advertisment from Nitro Planes last week stating that they had a limited stock of the Cessna 421 on sale. So the only thing that I can assume is that Nitro Planes is not planning on replacing the canopy.
As far as I'm concerned Nitro Planes can keep the canopy - it's a $179.00 lesson learned and chalked up to experience and will be the last product I purchase from Nitro Planes.</p>
</p>
</p>
</p>
</p>
12-08-2009 | 09:17 PM
#124
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
If I mail you a new fuselage will this solve your problem?
John
Nitro Planes
John
Nitro Planes
ORIGINAL: Scubadog
opjose that is not the point. I know how to do repairs. I have scratch built planes from Ziroli plans and others. You know that is excatly what is wrong with the US today. It's easier just to let it go than to take the time to make it right. We let every body step on us. It's just easier that way. I will be posting my emails with Jimmy Raiden when we get this settled.
opjose that is not the point. I know how to do repairs. I have scratch built planes from Ziroli plans and others. You know that is excatly what is wrong with the US today. It's easier just to let it go than to take the time to make it right. We let every body step on us. It's just easier that way. I will be posting my emails with Jimmy Raiden when we get this settled.
12-08-2009 | 09:18 PM
#125
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From: LA,
CA
RE: DAMAGE SHIPPING/MISSING PARTS ISSUES____Post here
what is your order number? As you know any ARF plane does not come with spinner and prop. What's your order number? I can email you the manual in electronic format.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: AIRFREAK-1
Hello, I have a Nitroplanes Lancair 120 that I received on 12/3/09 and it is missing the assembly manual and spinner. The box has obviously been opened before as some of the parts were not packaged and just floating around in the box (like the wing tips). thank you for your time.
Hello, I have a Nitroplanes Lancair 120 that I received on 12/3/09 and it is missing the assembly manual and spinner. The box has obviously been opened before as some of the parts were not packaged and just floating around in the box (like the wing tips). thank you for your time.
