Problems with Simjet quality and support?
Lars, you see it as paying $300.00 over four years, but the product you designed, made and sold to me is not working the way it was intended to. If your final position on this matter is hay what's the problem? it's been four years. That sucks big time. I feel that your product has not served it purpose. If ask my opinion by any one I guarantee my comments to not favorable. Lars I am really amazed that you can't see the fact that this engine is not performing. I guess you can stand to have unsatisfied customer in the U.S.
----- Original Message -----
From: Lars Nohr
To: 'loomisapt'
Sent: Monday, August 29, 2005 3:51 AM
Subject: SV: 3000 repairs


Dear Dwayne. I will go into the apparently unlucky story you have but do have some answers.

You DID ask if we could make a swap to a simjet 3000 and we gave you a very good price of $500, which you paid and got a 3000 engine.
You have NEVER paid anything for the ECU or fuel pump
The engine is over 4 years old and according to our account you never paid for any repair at simjet at all .
Regarding warranty. If you buy a car and leave it in the garage for 4 years, never driving it, and then one day start your now 4 year old car and the engine blows up. Do you think you will get a warranty repair because you never used it ?
Simjets have a one year or 25 hour warranty, which ever comes first.

As I see it , you have paid a total of $300 in repairs to GNM over 4 years. I wouldn't consider that to be a money pit.
Best regards

Lars Nohr



SimJet

Building 31

Aarhus Airport

Stabrandvej 24

8560 kolind

Denmark



Phone : + 45 86 364 667

Fax : + 45 86 364 668



www.simjet.com














--------------------------------------------------------------------------------

Fra: loomisapt [mailto:[email protected]]
Sendt: 23. august 2005 18:55
Til: [email protected]
Emne: 3000 repairs



Dear Lars, My name is Dwayne Woods I am one of your U.S. customers. I am writing you because I feel that your support concerning my engine is very poor. You meet me at Don Kanak's about four years ago. I first purchase a 2300 from you, the eng. ran great for 4 or 6 runs then the ECU malfunction. Don replaced the ECU and the eng. ran a few more times then it ( new ECU ) malfunctioned again. The eng was sent to you and you replaced the eng. charging me $500.00 more for the Simjet3000. the new 3000 ran a few time before the fuel pump locked up causing the ECU to blowup. You replaced the fuel pump but wanted to charge me $250.00 for the ECU.



Next year the eng. was not used because I switch to jetcat. There was some talk on he internet that your engines were not producing the rated output. I had sent my 3000 to Ed at GNM, He replaced the tailcone and increased the RPMs to 128,000 the eng. was producing 27.5lbs.@ 78degres. The eng was used 6 or 7 flights when it started shutting down on startup. I sent the eng. to him, Ed replaced the PC board on the eng.(cold solder joint)and new front bearing (preload failure) my charge was $300.00. This was premature failure in my opinion because the eng only had 2 hours max run time.When the eng was returned to me he had replaced the P.C.board at hearts of Ohio, because of unstable readings ( bad capacitor). One flight season later the engine's tailcone comes loose trashes my turbine wheel. I sent the eng to GNM and the repair consist of the following new tailcone, new turbine wheel, new front bearing, new rear bearing and new preload system. Ed informed me that your stand on this repair is fully my responsibly. In my opinion sim jet should at the least charge me cost on the parts. Ed wants to charge me full price that is unfair considering the eng only has about 2.5 hours run time. This eng should be design to run at least 25 hours before repair. Every since I have bought Simjet it has been a money pit. I have had no consistent run time before a repair is needed. I have kept my concerns private but I feel that if I can't get satisfaction I must go public.

Respectfully,

Dwayne Woods

773-507-8534

Dwayne:
It was good to pit with you in Ohio. You are class act and very knowledgeable about the ins and outs of jets. I hope you get your Simjet problems worked out. Alternatively, maybe you want to trade it in and get a JetCat.

Take care buddy, and thanks for your help,

Alec

I have seen too many friends with SimJet issues myself .. I stick with JetCat .. the one time I strayed from JetCat and got an AMY at400, i regreted it greatly ( after it siezed up in flight twice ! )


Wojtek

Come on, Guys.

Why do you write about this on RC-Universe. There are hundreds of satisfied SimJet customers all over the world, so what should be the purpose of this thread other than to bash the Simjet name.

I have been around long enough to see all brands of turbines have issues. I will not go into name calling but I mean ALL brands.

Posting this thread is just plain childish behavior from someone who has obviously been very unlucky. I'm sorry to hear about it, but something like this happens to all turbine brands. Also please remember, that the quality of most (if not all) brands of turbines have improved a lot in the past years.

I wish you luck

Regards from a happy SimJet customer.

[:'(] Why on earth post such crap in here ????
You mention your fuel pump locked up - 99% of the times fuel pump does that is caused by dirt in your fuel system....
Is it fair to claim SimJet for that ??
Furthermore Lars writes that you have never paid for any repair at SimJet - is that not fair ???
Onfortunately you have been unlucky with your turbine, but in my opinion SimJet have done all they could to help you !!! Even upgraded your engine to the 3000 for as little as 500$....
I my self have 2 times within 1 month got my turbine cleaned and even balanced, because to one landing with gear failure and one landing on a corn field.
And i have never seen any bill for this work !!!! And it was even made immediately.
I think 99,9% of all SimJet customers are very satisfied with SimJets service and products.

Finally I find it nice that you have posted both side off the email - then it is obviously to everyone which one has the problem

/Anders - Another super satisfied SimJet customer !

(By the way - all turbines sucks.... (get it ?))

Dear dwayne.

First of all the fuel pump did stop and got stock be cores there it had swallowed some tissue or felt from a pickup and this cursed the ECU fail.
YOU decided just to ignore my invoice for the ECU and newer paid it and I just remember things like that.
Now you send me a mail with the following attempt to ( blackmail ) me

(I have kept my concerns private but I feel that if I can't get satisfaction I must go public.)

Well Sorry Dwayne but I don’t work that way with me if there is something in this world I will and can not give into that’s it.
I do know that RCU IS powerful media and from a business point of view it would been better just to help you out BUT i do know this would work ( next guy ) : just tell them that you go on the RCU and say there engines / kit / gear ,, sucks and they will do anything for you.

I could have decided to help you and I most cases I probably would have but first you ignore me and then try to threaten me with RCU and things like that just make me go in reverse.

RCU is a good media we need it as much as you do and i hope that other manufactures to our wonderful hobby also will stand up and say stop to things like this.


Lars

SimJet

This post is very interesting. I actually like to see customer feedback and manufacturer response and to see both sides as presented.
I think the moral of the story is once a turbine is purchased, use it for 25 hours or one year (or other warranty period) and if there are any problems related to manufacturing, claim them on the warranty. After that, a manufacturer should discount repairs if they stand behind their work.
Thanks for sharing.

My simjet 3000 is an awesome engine. Never missed a heartbeat. Only flamed out 3 times due to my own faults. Forgot to charge the ECU batt once, and my clunk was bent forward in the tank the other two times.

The service I have recieved at simjet with the 3 engines I have owned has been top notch [sm=thumbup.gif]

There are always two sides to every story I have known of many other manufacturers engines blowing up without going into details. I have 5 engines 2 of which are simjets (3000 and 2300) both have performed perfectly for years - although I am sure there are "duff" ones out there I'm sure they are very much in the minority.

Although this isn't the correct place for a slag off of simjet I'm very much in the valid position simjet are a good company with good products - I know a supplier to simjet and they tell me that simjet are doing very well.

Lars keep up the good work you people will always try it on.

Ant

A Happy simjet customer

Hello

I have 3 Simjet 3000's and 1 Simjet 1700 SP

They are all awesome motors. I have also received great service from Ed at Great Northern and Lars from Simjet.

These turbines were bought by myself, I am not a sponsored pilot for Simjet, but Airpac who I work with is a dealer.

I have been on both sides of more than a few stories like this since I work at a LHS and have had to handle warranty issues for customers. I have a Ram 500 that has been a money hole; that if I had used it as soon as I got it I would most likely not have had the flood of money ($2400 purchase price $800 repairs / 7 flights/ broke again / total out lay $3200) going out like I have had with it since all of the failures would have been covered under warranty. However I like yourself did not use the engine as much as I should have during the warranty period to show all of the problems and get them solved and now I have been paying for them out of pocket since Ram is gone and RTI is my only way to repair it. GNM is just a dealer and not the manufacture and has no responsibility to give away their services for the sake of making anyone happy. If a customer who believes that his warranty lasts for ever they are just wrong in that belief no matter how bad of a product they have gotten. You are in a bad situation with this engine and now it has gotten worse for you since the manufacture could have helped you out or not but for sure will not now. I agree with you that the engine should have lasted for the minimum of 25 hours before service but the warranty does state 25 hours or 1 year which ever comes first and your 1 year is up and so is the warranty and any responsibility for them to repair or replace it for free.

second that

I posted this information because in my opinion Simjet should see that the Eng must be a lemon. I just want the Eng to work. Regardless to how much I paid, does not make the Eng manufacture any less responsible for the Eng working. By the way I didn't use a felt clunk for fuel pickup, I placed the fuel filters per instructions. This is not !QUOT!blackmail!QUOT! it's my situation made public. Yes, Ed at GNM is very nice guy, this is not about GNM. Just want my Eng. to work consistently without costing alot of money when I use it. Dwayne

I also never ask Simjet to fix the most recent problem for free, but they could have absorb some of the expense.

Seems like you should have used the engine in the warrenty time not expecting the warrenty to last over 1 year. There will always be the odd engine that seem to be a "lemon" this is why it "common sense" to use the engine for at least 4-5 hours in the first year of buying. If you don't use the engine in the first year it me it would be "common sense" to leave the money in the bank earning interest and not blame simjet for one that may have slipped through the net and you didn't spot it in the first 4 years of its life. I know that lars would have put it right if it would have been spotted in line with the warrenty period. He runs a business not a charity.

All the best

Ant

Lars, you say that I ignored you, I was told that the ECU was cover under warranty by your US dealer at that time. I want nothing for free. If you feel tht this was some attempt to blackmail you misunderstand me, if you think I want something for free your wrong. I don't want to ague over the internet. If you don't want to reduce the cost of repairs so be it. I will leave it alone. Respectfully Dwayne

Dwayne,----- YOU put it here,--- remember.

If you don't wan't to argue here, then do yourself a favour and call Lars. (+45 86364667) I am convinced that he will help you, even if you think that you could hurt his business by opening this thread. Just don't expect it to be for free.

Moderators: Please close/remove this thread. I think it is in everybodys interest.

Hello

This is not Lars as I know him. He always give his customers and his turbines the best service possible.
Keep up the good work Lars and don't let this brake you.

As Stig says: Call Lars and solve the problem with him.

Cato Horten
Norway
http://home.c2i.net/chorten/

Blinky & Lars

This is turning into a he said she said contest and really does nothing for any parties. I allowed you to Air your problems with Simjet but this thread has served it's usefullness and is being locked down.

Blinky do not start another thread on this subject..................
Lars I allowed ur response and your case was made in rebutual to Blinky

Ian