Hello everyone,




JetCat USA Warranty is now 3 years!





Details below if you are interested!!



At Florida Jets 2007, JetCat USA introduced the Titan SE and P-120 SE turbines. These new Special Edition turbines feature revolutionary technology allowing them to accelerate rapidly while maintaining the legendary JetCat reliability. An important component of the SE design is a new integrated circuit that is installed inside each turbine. We call it the “Chip Inside”. This chip allows us to characterize each turbine in a special way that helps make the SE turbine performance so amazing.

There was a side benefit to this new technology. It allows us to track the "service life" of each turbine much better. This traceability has in turn allowed us to introduce a new worldwide limited warranty for ALL JetCat turbines (since our non-SE turbines feature the “Chip Inside” as well).

“This new limited warranty offers exceptional value to JetCat USA customers.”

1.) The limited warranty term has been extended to 3 years for parts and labor.

2.) The limited warranty follows the turbine, no matter who owns it. No transfer charges ever! This helps protect your investment by ensuring maximum resale value.

3.) Our new 3 year limited warranty is effective as of Sept. 1, 2007. All new JetCat USA SEs sold from May 1, 2007 feature the new limited warranty effective from the date of purchase. Current original SE owners already have the new limited warranty!

4.) We all know that (unfortunately) if we fly, we will eventually have a crash. Under the new limited warranty, once any turbine crash damage is repaired, the balance of the warranty term is still in effect.


To maintain warranty coverage, all the current owner needs to do is make sure the standard 25 hour interval service is performed. JetCat USA is offering an option to buy a service voucher for the first 25 hour service at a fixed cost of $250 for thrust turbines and $300 for helicopter or two stage turbines. This ensures the first 50 hours of service will cost you no more than $250/$300.

Fixed cost service voucher conditions:
1. The service voucher must be purchased directly from JetCat USA.
2. Must be purchased within 30 days of turbine purchase. Current JetCat USA owners have until Oct. 31st if they choose to purchase a service voucher
3. The service voucher is valid for up to 4 years. It can be used even if the turbine has not archived 25 hours of use within the 4 year term. This gives the customer up to 1 year past the limited warranty period to receive a fixed cost service if the first 25 hour service interval had not been reached.
4. To prevent any extra service charges, the turbine must be serviced no later than the recommended 25 hour service interval.
5. The service voucher can only be used with the turbine it is registered with.
6. The service voucher is transferable if the turbine is sold but the new owner must register the transfer within 30 days.
7. If the turbine is crashed or damaged, the service voucher can be applied as partial payment if the service voucher value is equal to or less than the repair cost.
8. If the turbine is destroyed because of a crash or other damage, the service voucher can be re-registered to a similar replacement turbine if purchased directly from JetCat USA. This is limited to the original service voucher’s 4 year term.


From everyone at JetCat, we thank you for your business!

Regards,

Great news, but lets here about some new toys from Jetcat!!!!!

Matt, first of all, this is a very very cool offering of Jetcat, and as a previous owner of many jetcat engines, I am very happy to hear of the change related to warranty.

Artes offers an upgrade to engines that were produced prior to the "lifetime warranty" to get them to that lifetime warranty status, I think for $450.00.

Can you find out if Jetcat would be willing to offer an upgrade similar to this to be included in this three year warranty program?

Thanks,

Sean

Am I the only modeler that would like to know if this is an option?

I love competition

Sean everyone is interested and expecting an answer from mr matt

What a confusing warranty statement. It's awful nice of them to offer to let you transfer your (already paid for voucher) toward a replacement turbine. I see no real value in this part of new warranty policy. Why not offer it for the lifetime of the turbine like Artes does? I like the abiltiy to be able to use the $250 dollars toward repairing the a crashed engine but then again - you paid for this in advance so they SHOULD credit you.

In a nutshell it looks like you get a 3 year warranty on new engines if you maintain the 25 hour service interval (no cost is mentioned on how much that will cost - could be anything or minor depending on the condition of the engine) or you can pay an additional $250 up front for an option to extend the warranty out to 50 hours or 4 years. What about after you put 50 hours on the engine?

I guess a "limited" warranty for 3 years is better than nothing though. I would like to see what the "limited" statement is.

Regarding Sean's statement - I would also like to know this. Although, it should be less money since all you are getting is three years instead of a lifetime.
Andy

Hello,

I think the terms of the new warranty are well spelled out in the original post. If I can help explain any of the terms better I am more than happy to give that a shot here or anyone can call me at (805) 907-4462.


Thanks again for your continued support of JetCat.

Regards,

All those stipulations remind me of those credit card rewards commercials........ one has a tooth fairy and one trying to turn a frog into a prince

I believe the service voucher ensures that your first 25 hour service will not exceed $250.00. Limited warranty is now three years. Seems pretty straightforward.

Sure, but according to what they wrote on this thread, if you decide not to pay the $250 for the first 25 hours, you still have to pay what ever the charge is regardless of amount. If it was that straight forward it would only have been a few sentences not the Gettiesburg Address.

I guess I need to read the complete warranty before making any other judgements. I don't look forward to that prospect though after reading the lengthy "short form" description.

just cant please'em all. i am ok with it. i am not that worried about a warranty myself. i have owned to amt mercs, never had a problem, currently 5 jetcats and 2 pst's. only had one jetcat in for warranty once. it was very minor. pst no issues at all. i fly probably more than the average guy, so they are used plenty. i guess if they needed warranty work it is good to have a good warranty, so thanks jetcat for upping the warranty. no complaints here. barry

This warranty will benefit those who don't fly allot the most......for $250.00 bucks, you have up 4 years to accumulate the first 25 hours.....or less if you really don't fly much......

But I fly between 40-50 hrs/yr and my flying buddy Dave Elsinger is usually in the 200+ gallons of kero per season and over 50 hrs time in the air......

So now to keep the warranty alive, we might have to send our motors in for 25 hour service twice during our 8 month flying season, possibly losing service for 2-3 weeks each time, during the shops admitted busiest time of the year, plus adding $75.00 shipping + insurance out, and $30.00 shipping back......all on a motor that may well be running perfectly at 25 hours.....[]

That 25 hour limit/$250.00 package sounds like a bean counter number to keep the maintainence cash flow alive......I have no problem with that...no profit, no JetCat USA.....but the 25 hour interval really dates back to the late 90's and early 2000's when it was mandatory to send the motor in every 25 hours unless you wanted to end up with a dangerous can full of junk, what with crappy bearings, tin-can combustors, soft needles, poorly cast wheels, and ECU's that either overtemped on startup, or over-revved in the air......

Would be nice if these warranties would have the option given with car leases.... if you go over the stipulated max mileage, or in this case, the 25 hr limit you just pay extra for it.....

I would be willing to pay an extra $5.00/hr over 25 hours to 30 hours, $7.50 for 30-40 hrs, and $10.00/hr for the 40 to 50 hr interval with 50 hrs the max, so as not to have to plan all my flyins and routine flying around that hour counter in the ECU ...that's sort of like bringing back the rental car with the tank empty, running on fumes.....I don't do that anymore after getting stung once....

Having said that, getting to operate a new Titan SE for 50 hrs/3 years for $250.00 guaranteed, minus crash or major FOD damage is a very good deal, IMO.......

Tom

LOL I changed the wording, I figured everyone would want the details, goes to show what I know!!

JetCat USA Warranty is now 3 years!


That's what I thought!

Interesting ideas you have about "over time" turbines. It is tough to figure out the model as the "actuarial" data is somewhat tough to tease out. Still they are intersting ideas.

Maybe so, but someone had to come up with the 25/$250.00 figure, no doubt using historical service data.....and to protect against inflation, or a more serious crash of the dollar vs Euro, JC-USA still has the option of increasing the price of subsequent 25 hr services after the voucher is used.....

But you are right......until this new warranty has been around for at least a year, gonna be hard to know for sure how the numbers are going to crunch for both end users and JC-USA....

Guess it's time to order my Titan SE.....

Tom

I don't understand this very well. Only thing I get is that the new JC warranty is now 3 years. But have to pay $250 every 25 hour! Some people will pass the 3 year period before get to the firs 25 hours. That's depend on how much we fly. I always support JC since they were my first turbine. And I still love them if warranty is not an isuue.

In the other hand with my Artes I only have to pay $180.00 for the mandatory 25 hours services, doesn't matter how long I get to the 25 hours. Could be more than a year, just send it before the 25 hours expires. And still have a Life Time Warranty. If I crashed the engine, then I will pay for that specific repair. And after I get my engine back it still cover by the life time warranty.

Definetly we are talking about two of the more solid turbines available now. JC have always be on front with the programing updates in their ECU, and now is coming with the spool up time with the SE versions. Hope they do the same with all models. But with limited warranty.

Artes is growing very fast and their service is outsatnding. Very solid engines with fast spool up. Also doing improvement in their programing upgrades. The new ECU are more handy for the users now with very new features. And still the hard to beat an also limited but life time warranty.

Please forgive me if this question is too basic, but I am confused..

What does this mean for my nonSE Titan and p120 exactly? I am assuming no 3 year warranty and the usual cost with service?

Thanks
Dave

Dave, that's been my point. Since Matt decided to be non-specific other than to say, "The above is clear", everyone else is still left hanging in the breeze the way jetcat owners have always been on non-se engines. I understand the need to be setup for high volume periods vs. low volume periods, but I honestly say I always felt trapped owning jetcat engines. They are Cadillacs, no doubt about it, but as I have said many times, how many of you like me had this scenario: you send your engine in, they tell you it will be three weeks, at four weeks you call and they magically just started working on it this morning, and then two weeks later it's done and the bill is $800, 1200, or more?

We sent a P-200 in a couple years ago that had crash damage, we were told it was inspected and not worth salvaging any parts. When we got it back, we decided to open it up and look at it for informational purposes, and the screws had not even been unscrewed as you all know when there is smoke discoloration over everything and you take a screw out, you can tell the screws have been taken out. This was not the case. So we got flat out lied to in that case.

I'll admit that this 3 year warranty adds a lot to the value of their new engines. And I'm such a lush, I may buy one, but as evidenced by the resale value of jetcats in the marketplace lately, I don't think the older engines are the ones you want anymore.

My .02. like it or not. But like Barry said, there are many many out there that have just flat out never had any real problems. And like Tom, we burn a heck of a lot of fuel down here and have to plan accordingly.

I hear what ya saying Sean, but my old P-120 never caught on fire, never had a hot start and never destroyed an airframe. I sold the engine and below market value because I could. I agree that the new SE engines have taken some value away from the older models.
I'm glad to see competition return to this aspect of the hobby. Faster spoolup and a better warranty...it's obvious Jetcat is playing catchup to Jet Central!

My main question is that if the $250 voucher will buy you 50 hours of protection (other than crash or FOD) the why wouldn't another $250 bucks buy another 50 hours of protection again? I really don't know what they are trying to accomplish here other than to try to distract people from Artes, which in itself might be a good short term strategy for them. Time will tell. The strange thing is that they are trying to get the money up front. I don't like that.

It's tough decisions Joel, no doubt about it. I remember my old Ram 1000's. I was complaining one day on here that a P-120 held nothing to a good running Ram 1000. Mr. Matt comes on and says "If I built set a P-120 up where it only had to run 15 times, he'd make a Ram 1000 look stupid" or something like that.

I have never forgotten that and always let that be the excuse for the slow acceleration and long term reliability of the P-120. It made sense then and still hold up today. If Ram 1000 had a lifetime warranty, would you trade some of the problems in exchange for the incredible performance, knowing you could get it taken care of for free?

I've been learning a lot about the setup of these engines recently. The fact is, a lot of the problems that I've been having over the years with Merlins and Artes, have been user induced (Ask Bobr for a copy of the email I sent him). And beyond that, a lot of guys don't understand that when an engine acceleration is set and sent to the consumer, it's set at different altitude, pressure, temperature, and performance characteristics from where the user will end up using the engine.

What I'm learning now is how to properly set up an engine for a given day. Once I've got all that figured out, I suspect a lot of my problems are going to go away. Flying in August on a 100 degree day in Austin, is just different from Mexico City at 6000 msl.

Anyway, I see Andy's comment now about distracting from Artes, I don't really feel that is the case. As Jetcat has been in business for quite a while, their knowledge and ability to understand what their longterm liabilities are changes and is better understood. Certainly there will always be competition where there is profit, it's just slow to come to fruition when you're dealing with consumers Hobby Dollars.

Overall, again, I like to see that Jetcat is changing with the times, offering more, for not that much more. This is part of the reason I actively recruit new blood into our segment of the hobby. With those dollars, the suppliers are bettering their company and what they can offer. All of them. It's a great time to be in RC Jets!

Bob forwarded me your emails about the motors. Good reading material I must say. I hope you get a good fix action from those guys.
With that, I've got 8k to spend on 2 new motors and for the first time in years, since RAM went under, I'm on the fence as to who gets my business. I can accept minor engine problems in exchange for a lifetime warranty.

Hi everyone,

I would like to know if the turbine really needs a 25 hours services ?
I were with JESUS ARTES in Barcelona in 2002, and, he said to me that the turbines ( KJ66 ), run for 1000 HOURS, without "services", only bearing change for 4 times!!!
I held this engine!!!, an it work's fine yet!!!
Now I have 2 engines : JETCAT P120 SE and P70

HAs anyone seen the new Jetcat 160 SX?

http://www.rcuniverse.com/forum/m_7352569/tm.htm

http://www.rcuniverse.com/forum/m_76...tm.htm#7606198

First units started shipped from JetCat USA today. I think it was around 20 units give or take. That is all I know at this point.

Regards,