Hobby King really sucks...
06-13-2011 | 04:57 PM
#26
My Feedback: (15)
RE: Hobby King really sucks...
As a moderator I love the attitude , I sincerly interpreted what you said in my interpretation as a comment on language barrier = Chinese=people you dont want to deal with .
In reality all you had to say less the language comment was " I would rather deal with a USA address knowing I can pick up the phone or write and get a person in this country .
I was not giving you garbage , my point is that servace has noting to do with how people speak , so If I misunderstood "an American who speaks ENGLISH" i dont know any other way to take that , and 1) I am not sensitive , 2) not about drama as can be seen on my years on RCU .I just dont think anyone should make comments on the way people speak and relate it to customer servace
In reality all you had to say less the language comment was " I would rather deal with a USA address knowing I can pick up the phone or write and get a person in this country .
I was not giving you garbage , my point is that servace has noting to do with how people speak , so If I misunderstood "an American who speaks ENGLISH" i dont know any other way to take that , and 1) I am not sensitive , 2) not about drama as can be seen on my years on RCU .I just dont think anyone should make comments on the way people speak and relate it to customer servace
06-13-2011 | 05:22 PM
#27
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From: Mansfield,
TX
RE: Hobby King really sucks...
The only time, I MEAN ONLY TIME, I have trouble with folks that do not speak English well are the ones that get MORE non-English speaking if it suits them 
. Living in Texas, we get this all the time when someone from the south of us finds it suitable to them at the time.
Case in point. I was once in an auto accident (very minor) and the guy involved with me acted like he couldn't speak a lick of English. Once we got to court and the guy was put on the stand and by the time my attorney got done with him, his non-English skills got better and better as the trial went along. In the end, the judge found in my favor citing the guy for lying about his skills at speaking in our language.
. Living in Texas, we get this all the time when someone from the south of us finds it suitable to them at the time.Case in point. I was once in an auto accident (very minor) and the guy involved with me acted like he couldn't speak a lick of English. Once we got to court and the guy was put on the stand and by the time my attorney got done with him, his non-English skills got better and better as the trial went along. In the end, the judge found in my favor citing the guy for lying about his skills at speaking in our language.
06-14-2011 | 04:49 AM
#29
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From: Bradenton,
FL
RE: Hobby King really sucks...
Have you guys followed any of Austrailia's deals on foriegners? They are tired of having people come to their country & then want everything to fit to "their old country ways." Austrialia says, "when you come to OUR country", we will NOT change "OUR laws & rules to fit you. We will let you practice your religion & beliefs, BUT we WILL NOT change "OUR" country to fit to you. I strongly feel, if you want to live in "OUR" country & enjoy "OUR" rights then SPEAK our language!! If not, then go back home !!!!!
06-14-2011 | 06:33 AM
#30
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From: Mansfield,
TX
RE: Hobby King really sucks...
ORIGINAL: outdoorhunting
Have you guys followed any of Austrailia's deals on foriegners? They are tired of having people come to their country & then want everything to fit to ''their old country ways.'' Austrialia says, ''when you come to OUR country'', we will NOT change ''OUR laws & rules to fit you. We will let you practice your religion & beliefs, BUT we WILL NOT change ''OUR'' country to fit to you. I strongly feel, if you want to live in ''OUR'' country & enjoy ''OUR'' rights then SPEAK our language!! If not, then go back home !!!!!
Have you guys followed any of Austrailia's deals on foriegners? They are tired of having people come to their country & then want everything to fit to ''their old country ways.'' Austrialia says, ''when you come to OUR country'', we will NOT change ''OUR laws & rules to fit you. We will let you practice your religion & beliefs, BUT we WILL NOT change ''OUR'' country to fit to you. I strongly feel, if you want to live in ''OUR'' country & enjoy ''OUR'' rights then SPEAK our language!! If not, then go back home !!!!!
Theodore Roosevelt 1907
Ummm...daja-vu?
06-14-2011 | 09:55 AM
#31
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From: Lewisville,
TX
RE: Hobby King really sucks...
And it is so sad that the moron(s) currently in office can't seem to figure that out any more . . . .
Truly sickening . . . .
All are welcome, just come in the right way, and embrace the country! Bringing all the defects, flaws, and burdens of your old country here and
inflicting them on the US is just plain unacceptable . . . If you liked the "old way" so darn much - *STAY THERE*!
- Tim
Truly sickening . . . .
All are welcome, just come in the right way, and embrace the country! Bringing all the defects, flaws, and burdens of your old country here and
inflicting them on the US is just plain unacceptable . . . If you liked the "old way" so darn much - *STAY THERE*!
- Tim
06-14-2011 | 10:19 AM
#32
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From: Mansfield,
TX
RE: Hobby King really sucks...
ORIGINAL: tadawson
And it is so sad that the moron(s) currently in office can't seem to figure that out any more . . . .
Truly sickening . . . .
All are welcome, just come in the right way, and embrace the country! Bringing all the defects, flaws, and burdens of your old country here and
inflicting them on the US is just plain unacceptable . . . If you liked the ''old way'' so darn much - *STAY THERE*!
- Tim
And it is so sad that the moron(s) currently in office can't seem to figure that out any more . . . .
Truly sickening . . . .
All are welcome, just come in the right way, and embrace the country! Bringing all the defects, flaws, and burdens of your old country here and
inflicting them on the US is just plain unacceptable . . . If you liked the ''old way'' so darn much - *STAY THERE*!
- Tim
06-14-2011 | 05:02 PM
#34
Thread Starter
My Feedback: (13)
RE: Hobby King really sucks...
Boy, has this rip...headed off into another world...
Yep...Austrailia "IS" the only country with the balls to call it like it is. We are so freeking "politically correct" in this country, we have lost sight of our own Constitution. And with a sitting President that refuses to inforce our Federal Laws, its enough to make anyone fed up with all the horse manuer being feed to us. Yep, leave it to the Aussie's to set the standard for the world to follow. And English is the countries language...learn it and be part of the whole...or leave and go back to where ever you came from. One law...Australian law...Wow, what a concept. Sure makes sense to me...
This is why I build my model airplanes...it is the only way to quiet the rage that I feel within, over the disastor that is happening to this country.
Tim and RCshadow...right on.
Soft Landings Always,
Bobby of Maui
Yep...Austrailia "IS" the only country with the balls to call it like it is. We are so freeking "politically correct" in this country, we have lost sight of our own Constitution. And with a sitting President that refuses to inforce our Federal Laws, its enough to make anyone fed up with all the horse manuer being feed to us. Yep, leave it to the Aussie's to set the standard for the world to follow. And English is the countries language...learn it and be part of the whole...or leave and go back to where ever you came from. One law...Australian law...Wow, what a concept. Sure makes sense to me...
This is why I build my model airplanes...it is the only way to quiet the rage that I feel within, over the disastor that is happening to this country.
Tim and RCshadow...right on.
Soft Landings Always,
Bobby of Maui
06-19-2011 | 06:10 AM
#36
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From: Castries, SAINT LUCIA
RE: Hobby King really sucks...
I'm with you guys on the Austrailian thing, oh and about him not ordering from a USA supplier I think he said something about shipping from the USA to him was crazy but from china to him was better or something along those lines. I think like that on some of my orderes aswell ( I really do have to ) but at times you just have to pay "the man" and get the good stuff from a good source. Eh blah you live you learn!
06-22-2011 | 02:04 AM
#37
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From: , UNITED ARAB EMIRATES
RE: Hobby King really sucks...
Some more great customer service from HK-
Outrageous!
So, here's the history of this order-
On the 3rd I make up an order including an Sbach ARF aircraft. I delay paying till the next day as I wasn't sure if i wanted it or not. Decided I did, but by then it was on back-order with a "Will arrive within 50 days" ETA. I decided that was OK and made the payment.
On 13th, website announced the Sbach was in stock and my order went from "Back-order" to "Reserved". Cool! On thing I noted was that I had only ordered one servo in the original order, so I made a second order getting some additional servos, a spare prop and a couple of batteries, SPECIFICALLY for the Sbach which is now in stock and coming my way.
1 day later the SECOND order (the extra servos, prop and batteries) ships- the kit still hasn't.
On 17th I contacted on-line support to check, and was told "All items in stock and will ship shortly", and a note is added to my order asking the factory to expedite.
0n 21st I contact again and am told the same thing. I ask for this to be followed up and am assured all is OK.
Today, 22nd, I again contact support, am again told all is OK. I insist they contact the warehouse to check- AND- they inform me the kit is actually on backorder due to "Factory error". I ask three times what that means, and am never told.
I explain that the second order was only made because Hobbyking erroneously told me the kit was in stock and coming soon, and that I want a refund on both orders. I'm told that I can refuse the parcel, and will (eventually) get a refund, but will not be re-reimbursed for postage.
I ask when the kit will be in stock and am told (because she's just reading from the item entry) "Within 50 days." I ask if that is 50 days from now, or 50 days from the original order on the 4th- and she can't tell me!
I canceled the order....
Errors happen and systems are imperfect. The measure of a good company is their reaction to errors.
From this I've learned-
Hobbyking do not train or empower their customer service people to actually deal with customer problems. I knew there was a problem when the latter package shipped first and reported this to Hobbyking. The CS person just looked at the same page I did, saw the item was reserved, and told me everything was OK. If I can tell something is wrong, why can't your staff? How about training your staff to actually try and detect problems and deal with them?
Hobbyking will only do the minimum to help after their error- I'm out the postage on the second package, and will wait a long time for the refund. Hobbyking made an error, took forever and a lot of persistence on my part (5 different contacts) to admit it, and will now not part with one cent more than they have to make up for it. As the second package was only ordered because they told me the first was coming, it is only fair they cop the postage charge.
This was my 25th and 26th order with Hobbyking.
And the last.
Outrageous!
So, here's the history of this order-
On the 3rd I make up an order including an Sbach ARF aircraft. I delay paying till the next day as I wasn't sure if i wanted it or not. Decided I did, but by then it was on back-order with a "Will arrive within 50 days" ETA. I decided that was OK and made the payment.
On 13th, website announced the Sbach was in stock and my order went from "Back-order" to "Reserved". Cool! On thing I noted was that I had only ordered one servo in the original order, so I made a second order getting some additional servos, a spare prop and a couple of batteries, SPECIFICALLY for the Sbach which is now in stock and coming my way.
1 day later the SECOND order (the extra servos, prop and batteries) ships- the kit still hasn't.
On 17th I contacted on-line support to check, and was told "All items in stock and will ship shortly", and a note is added to my order asking the factory to expedite.
0n 21st I contact again and am told the same thing. I ask for this to be followed up and am assured all is OK.
Today, 22nd, I again contact support, am again told all is OK. I insist they contact the warehouse to check- AND- they inform me the kit is actually on backorder due to "Factory error". I ask three times what that means, and am never told.
I explain that the second order was only made because Hobbyking erroneously told me the kit was in stock and coming soon, and that I want a refund on both orders. I'm told that I can refuse the parcel, and will (eventually) get a refund, but will not be re-reimbursed for postage.
I ask when the kit will be in stock and am told (because she's just reading from the item entry) "Within 50 days." I ask if that is 50 days from now, or 50 days from the original order on the 4th- and she can't tell me!
I canceled the order....
Errors happen and systems are imperfect. The measure of a good company is their reaction to errors.
From this I've learned-
Hobbyking do not train or empower their customer service people to actually deal with customer problems. I knew there was a problem when the latter package shipped first and reported this to Hobbyking. The CS person just looked at the same page I did, saw the item was reserved, and told me everything was OK. If I can tell something is wrong, why can't your staff? How about training your staff to actually try and detect problems and deal with them?
Hobbyking will only do the minimum to help after their error- I'm out the postage on the second package, and will wait a long time for the refund. Hobbyking made an error, took forever and a lot of persistence on my part (5 different contacts) to admit it, and will now not part with one cent more than they have to make up for it. As the second package was only ordered because they told me the first was coming, it is only fair they cop the postage charge.
This was my 25th and 26th order with Hobbyking.
And the last.
06-22-2011 | 08:47 AM
#38
Thread Starter
My Feedback: (13)
RE: Hobby King really sucks...
Hay RosccoW,
Don't feel left out...I was informed that my two RCG 20's were shipped, and that I would receive the engines within a week (they were shipped from the U.S.A. warehouse). Well a week passed that date...and they still haven't arrived. I'vbe sent them an e-mail about this...and awaiting an answer.
This company never seems to amaze me...and not much different then Nitro Planes. All talk and little to no action...and a whole lot of horse manuer from customer service.
Hang in there...not much you can do, but buy from another vender...
Soft Landings Always,
Bobby of Maui
Don't feel left out...I was informed that my two RCG 20's were shipped, and that I would receive the engines within a week (they were shipped from the U.S.A. warehouse). Well a week passed that date...and they still haven't arrived. I'vbe sent them an e-mail about this...and awaiting an answer.
This company never seems to amaze me...and not much different then Nitro Planes. All talk and little to no action...and a whole lot of horse manuer from customer service.
Hang in there...not much you can do, but buy from another vender...
Soft Landings Always,
Bobby of Maui
06-23-2011 | 05:19 PM
#39
My Feedback: (2)
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From: Castries, SAINT LUCIA
RE: Hobby King really sucks...
ORIGINAL: RosscoW
Some more great customer service from HK-
Outrageous!
So, here's the history of this order-
On the 3rd I make up an order including an Sbach ARF aircraft. I delay paying till the next day as I wasn't sure if i wanted it or not. Decided I did, but by then it was on back-order with a ''Will arrive within 50 days'' ETA. I decided that was OK and made the payment.
On 13th, website announced the Sbach was in stock and my order went from ''Back-order'' to ''Reserved''. Cool! On thing I noted was that I had only ordered one servo in the original order, so I made a second order getting some additional servos, a spare prop and a couple of batteries, SPECIFICALLY for the Sbach which is now in stock and coming my way.
1 day later the SECOND order (the extra servos, prop and batteries) ships- the kit still hasn't.
On 17th I contacted on-line support to check, and was told ''All items in stock and will ship shortly'', and a note is added to my order asking the factory to expedite.
0n 21st I contact again and am told the same thing. I ask for this to be followed up and am assured all is OK.
Today, 22nd, I again contact support, am again told all is OK. I insist they contact the warehouse to check- AND- they inform me the kit is actually on backorder due to ''Factory error''. I ask three times what that means, and am never told.
I explain that the second order was only made because Hobbyking erroneously told me the kit was in stock and coming soon, and that I want a refund on both orders. I'm told that I can refuse the parcel, and will (eventually) get a refund, but will not be re-reimbursed for postage.
I ask when the kit will be in stock and am told (because she's just reading from the item entry) ''Within 50 days.'' I ask if that is 50 days from now, or 50 days from the original order on the 4th- and she can't tell me!
I canceled the order....
Errors happen and systems are imperfect. The measure of a good company is their reaction to errors.
From this I've learned-
Hobbyking do not train or empower their customer service people to actually deal with customer problems. I knew there was a problem when the latter package shipped first and reported this to Hobbyking. The CS person just looked at the same page I did, saw the item was reserved, and told me everything was OK. If I can tell something is wrong, why can't your staff? How about training your staff to actually try and detect problems and deal with them?
Hobbyking will only do the minimum to help after their error- I'm out the postage on the second package, and will wait a long time for the refund. Hobbyking made an error, took forever and a lot of persistence on my part (5 different contacts) to admit it, and will now not part with one cent more than they have to make up for it. As the second package was only ordered because they told me the first was coming, it is only fair they cop the postage charge.
This was my 25th and 26th order with Hobbyking.
And the last.
Some more great customer service from HK-
Outrageous!
So, here's the history of this order-
On the 3rd I make up an order including an Sbach ARF aircraft. I delay paying till the next day as I wasn't sure if i wanted it or not. Decided I did, but by then it was on back-order with a ''Will arrive within 50 days'' ETA. I decided that was OK and made the payment.
On 13th, website announced the Sbach was in stock and my order went from ''Back-order'' to ''Reserved''. Cool! On thing I noted was that I had only ordered one servo in the original order, so I made a second order getting some additional servos, a spare prop and a couple of batteries, SPECIFICALLY for the Sbach which is now in stock and coming my way.
1 day later the SECOND order (the extra servos, prop and batteries) ships- the kit still hasn't.
On 17th I contacted on-line support to check, and was told ''All items in stock and will ship shortly'', and a note is added to my order asking the factory to expedite.
0n 21st I contact again and am told the same thing. I ask for this to be followed up and am assured all is OK.
Today, 22nd, I again contact support, am again told all is OK. I insist they contact the warehouse to check- AND- they inform me the kit is actually on backorder due to ''Factory error''. I ask three times what that means, and am never told.
I explain that the second order was only made because Hobbyking erroneously told me the kit was in stock and coming soon, and that I want a refund on both orders. I'm told that I can refuse the parcel, and will (eventually) get a refund, but will not be re-reimbursed for postage.
I ask when the kit will be in stock and am told (because she's just reading from the item entry) ''Within 50 days.'' I ask if that is 50 days from now, or 50 days from the original order on the 4th- and she can't tell me!
I canceled the order....
Errors happen and systems are imperfect. The measure of a good company is their reaction to errors.
From this I've learned-
Hobbyking do not train or empower their customer service people to actually deal with customer problems. I knew there was a problem when the latter package shipped first and reported this to Hobbyking. The CS person just looked at the same page I did, saw the item was reserved, and told me everything was OK. If I can tell something is wrong, why can't your staff? How about training your staff to actually try and detect problems and deal with them?
Hobbyking will only do the minimum to help after their error- I'm out the postage on the second package, and will wait a long time for the refund. Hobbyking made an error, took forever and a lot of persistence on my part (5 different contacts) to admit it, and will now not part with one cent more than they have to make up for it. As the second package was only ordered because they told me the first was coming, it is only fair they cop the postage charge.
This was my 25th and 26th order with Hobbyking.
And the last.
06-24-2011 | 01:34 AM
#40
RE: Hobby King really sucks...
Hey bob you are having a poor experience for sure, well I ordered my second rcg 20 on the 16 th of this month from china and it got delivered yesterday so it took a week from china to scotland. They can deliver fast when they have items stock, I hope they actuallyhad them in the USA warehouse as the engines are now backorder, Do you not have a tracking number to see if they are on there way?. If they have not ben sent they prob dont have stock to fill your order!.
06-24-2011 | 10:28 PM
#41
Thread Starter
My Feedback: (13)
RE: Hobby King really sucks...
Hay raydar,
No shipping order was given to me with my shipping information. It was to be delivered in 5 to 6 days by their own paperwork e-mailed to me. Its been almost two weeks now...and no engines. I've sent them e-mails, tried to call them and go through their customer service gig with their web site...but no answers yet on any of my attempts to find out whats going on. What can I say...the actions of Hobby King tells the story. I'm going to give them the @#!% 30 day's they require, and then try again to get my funds return. The sad part now is...I sent them an additional $54.00 for the second engine...and now out over three bills with these folks.
Payment for the order #2002693786 was accepted.
Order: 2002693786
Name: Robert Paris
Email: [email protected]
Phone: 1-808-669-1931
Address: 19 Kohulike Way - 96761 - HI - US
Comments:
Payment: VISA / MASTERCARD (No Paypal) + $0.55
Shipment: USPS Parcel Post 5-6Day 1cent Shipping US-PP $0.01
Discount: Bonus points: $272.67
Taxes: $0.00
Total: $56.33
HobbyKing
[email protected]
International Phone Support: +86 75582157051 9AM-6PM Mon-Sat
Should you have an issue with any of our products or service,
please contact our 24hr Support Centre..
God Bless...will I ever learn.
By the way...howis your RCG engines running for you ?
Soft Landings Always,
Bobby of Maui
No shipping order was given to me with my shipping information. It was to be delivered in 5 to 6 days by their own paperwork e-mailed to me. Its been almost two weeks now...and no engines. I've sent them e-mails, tried to call them and go through their customer service gig with their web site...but no answers yet on any of my attempts to find out whats going on. What can I say...the actions of Hobby King tells the story. I'm going to give them the @#!% 30 day's they require, and then try again to get my funds return. The sad part now is...I sent them an additional $54.00 for the second engine...and now out over three bills with these folks.
Payment for the order #2002693786 was accepted.
Order: 2002693786
Name: Robert Paris
Email: [email protected]
Phone: 1-808-669-1931
Address: 19 Kohulike Way - 96761 - HI - US
Comments:
Payment: VISA / MASTERCARD (No Paypal) + $0.55
Shipment: USPS Parcel Post 5-6Day 1cent Shipping US-PP $0.01
Discount: Bonus points: $272.67
Taxes: $0.00
Total: $56.33
HobbyKing
[email protected]
International Phone Support: +86 75582157051 9AM-6PM Mon-Sat
Should you have an issue with any of our products or service,
please contact our 24hr Support Centre..
God Bless...will I ever learn.
By the way...howis your RCG engines running for you ?
Soft Landings Always,
Bobby of Maui
09-24-2011 | 06:37 PM
#42
RE: Hobby King really sucks...
Gents:
Just wanted to give you all a little tip on how to get your money refunded to you. It worked for me. Here is how I did it. NOTE: you must have a Paypal account for this to work.
1. Cancel your order
2. Wait for your canceled order to show up as a "Store Credit".
3. When your "store credit" shows up go to "Live support"
4. Once you have someone texting you ask to have your "store credit" credited to your paypal account.
It took me 24 hours to have the money hit my paypal account.
Glenn Williams
Just wanted to give you all a little tip on how to get your money refunded to you. It worked for me. Here is how I did it. NOTE: you must have a Paypal account for this to work.
1. Cancel your order
2. Wait for your canceled order to show up as a "Store Credit".
3. When your "store credit" shows up go to "Live support"
4. Once you have someone texting you ask to have your "store credit" credited to your paypal account.
It took me 24 hours to have the money hit my paypal account.
Glenn Williams
02-26-2012 | 04:30 PM
#45
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From: AmherstNH
RE: Hobby King really sucks...
I wish I read this post a week ago. I just ordered the brushless Genesis and was talking with online live support at the same time to make sure they had it in stock and was told they did. Ordered it and the next day I got a receipt for them charging my card along with a email saying it was backordered.
But let me back up a little because 3 weeks before this I had ordered 2 nitro cars. Got them and used them and everything was fine until the throttle servo jammed up and would not move.So I emailed them and told them I had a bad servo and they said they were going to send me a new servo.....GREAT. Was so glad I did not have to ship the car back and that I could do it my self. That was the end of last week( 2/24/23). I got a email last night from NitroRCX saying that my 2 new cars are being shipped and will be here tomorrow???? I did'nt want new cars, I wanted a new servo and now I am waiting to see if they charged my credit card twice. I f they are going to send me 2 new cars to replace a servo I am good with that. If they screwed up like they have 3 times now on me then I am gonna be ripped.
Now, my point behind all this is the Hobbyking website and the NitroRCX website are pretty much identical and I find the same complaints for one to another.
I wont deal with neither of them again
Never get through to live support
Never get to talk to a live person(never-ever)
Never get a response unless you email tech support.
My 2 Cents
But let me back up a little because 3 weeks before this I had ordered 2 nitro cars. Got them and used them and everything was fine until the throttle servo jammed up and would not move.So I emailed them and told them I had a bad servo and they said they were going to send me a new servo.....GREAT. Was so glad I did not have to ship the car back and that I could do it my self. That was the end of last week( 2/24/23). I got a email last night from NitroRCX saying that my 2 new cars are being shipped and will be here tomorrow???? I did'nt want new cars, I wanted a new servo and now I am waiting to see if they charged my credit card twice. I f they are going to send me 2 new cars to replace a servo I am good with that. If they screwed up like they have 3 times now on me then I am gonna be ripped.
Now, my point behind all this is the Hobbyking website and the NitroRCX website are pretty much identical and I find the same complaints for one to another.
I wont deal with neither of them again
Never get through to live support
Never get to talk to a live person(never-ever)
Never get a response unless you email tech support.
My 2 Cents
10-24-2012 | 08:09 PM
#47
RE: Hobby King really sucks...
I've only ordered once from HK and was very unhappy with the POS they sent me. I won't bother with the details. Since placing the order I now get email ads from them weekly. I have tried at least 5 times to unsubscribe from their ads but they ignore that and just keep sending them. They are an unwanted pest that just won't go away.
10-24-2012 | 09:08 PM
#48
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Joined: Jul 2012
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From: , CA
RE: Hobby King really sucks...
Made the mistake of ordering from hobby king once. I used PayPal just incase I needed to dispute. Well the crap they sent was totally defective and customer service kept telling me to take videos of the issues (which I did), weigh the items on a scale and send a picture of the scale (which I did) and then to wait for their reply. So I waited. And waited. After a
Couple days I would get correspondence email saying that my case was closed as resolved. ***!?!? This went on for weeks. Finally I disputed the payment with PayPal. All of a sudden here comes customer service asking if I wanted bonus points. I
Told them where to stick their bonus points and held fast till I got my refund. What a waste of time to save a few dollars. Never again. I think hobby king uses their poor service as a business model to bilk people out of money for poorly made products that do not pass and quality standards. They will keep you holding until its too late to get a resolution if you let them.
People that say they they just toss bad parts out they get from hk most likely end up paying somewhere close to what it would have costed to purchase from a reputable company. Not to mention the longer service life from a higher quality gear. Time lost dealing with near criminal policies.
Sad that price often sets the market and allows for people like hk to stay in business.
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Couple days I would get correspondence email saying that my case was closed as resolved. ***!?!? This went on for weeks. Finally I disputed the payment with PayPal. All of a sudden here comes customer service asking if I wanted bonus points. I
Told them where to stick their bonus points and held fast till I got my refund. What a waste of time to save a few dollars. Never again. I think hobby king uses their poor service as a business model to bilk people out of money for poorly made products that do not pass and quality standards. They will keep you holding until its too late to get a resolution if you let them.
People that say they they just toss bad parts out they get from hk most likely end up paying somewhere close to what it would have costed to purchase from a reputable company. Not to mention the longer service life from a higher quality gear. Time lost dealing with near criminal policies.
Sad that price often sets the market and allows for people like hk to stay in business.
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10-24-2012 | 11:15 PM
#49
Senior Member
My Feedback: (3)
RE: Hobby King really sucks...
ORIGINAL: LDM
If you really care , go to HK site and ***** , complaing on RCU will do 100% nothing .
If you really care , go to HK site and ***** , complaing on RCU will do 100% nothing .
I applaud the OP for registering his complaint here.
Threads like these are a public service to the guys in this hobby.
10-27-2012 | 05:45 AM
#50
My Feedback: (85)
Joined: Nov 2010
Posts: 60
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From: Katy,
TX
RE: Hobby King really sucks...
Sorry to hear about your bad experience with HK . I would usually buy from them if they have the items in stock and is in the U.S warehouse , it has been a smooth transaction with them so far ( knock on wood). I hope you get your problem resolve with them.
