BEVRC - DISHONEST STORE
01-24-2013 | 07:06 PM
#1
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
From: , BRAZIL
BEVRC - DISHONEST STORE
<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">BEVRC - DISHONEST STORE</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">After 3 exhausting months trying to solve a problem with BEVRC about an old UHF system they used to sell, I decided to expose the dishonest attitude of this store.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><strong style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">The problem.[/b]<br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">I had the old ChainLink UHF system and since I started to use it I was having problems with my video link, my servos and my rc radio.It took me some months to isolate the source of all three problems, which later I found was the UHF system. All three problems had their origin in the UHF module, I proved with videos posted on youtube and showed to bevrc.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><strong style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">
The offer[/b]<br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">On november/9th, bevrc offered me a refund if I returned the product. They also said that it´s been more than a year, but they would refund me anyway. At that time, considering the their good will, I was decided to purchase the EZUHF from them. I informed that I´d rather receive store credits instead of a refund to my credit card.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><strong style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">RMA 126[/b]<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">(return merchandise authorization number)</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">So, I returned the UHF to China on november/13th.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Tracking number: CP287216493BR</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">The tracking system informs that the package was received at destination on november/28th, but people from bevrc kept saying that the parcel was not delivered. Ok, this is not something uncommon, that´s why I contacted my local post office and tried to keep talking to bevrc. Well, my local post office informed me after a week that maybe the parcel was delivered to the wrong address, but it was delivered.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">I decided I´d not keep waiting and then I purchased the EZUHF from then, paid and waited for the shipping confirmation. Well, for some unknown reason they held my order, about three days later I sent a message asking when they would ship it, got no answer; asked again, no answer, one more time, no answer. They didn´t answer my messages, deleted my requests and made the on-line chat unavailable for me. I was tired of being ignored, so I contacted Paypal hoping the store would finally provide an explanation for the lack of support. For my surprise, they did not bother answering, the deadline expired and Paypal automatically refunded me. I just purchased the EZUHF from ReadyMadeRC.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Well, this took me really a long time, many messages, e-mails, about 7 open requests with their helpdesk to finally understand that they probably had my package but decided not to replace or refund me as promised before. I have to say that I really insisted and was pissed off by the end when my requests were not answered and then deleted. I tried to talk to Mr. Wee (owner) without success, I sent messages to the facebook, youtube account, the e-mail provided by Paypal but nothing worked.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><strong style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Broken deal[/b]<br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">At the beginning of this month they informed that my parcel was delivered, I then asked for a refund as they promised . Well, this was the "polite" answer:</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" />http://www.flickr.com/photos/89592992@N06/8399935409/in/photostream<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">choose LARGE size photo</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">The guy swears that they did not offer a refund, here is the proof:</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" />http://www.flickr.com/photos/89592992@N06/8399943825/in/photostream<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">choose LARGE size photo</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">After showing them that, I even asked for my old UHF, just return it for me. I got</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">absolute silence.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" />http://www.flickr.com/photos/89592992@N06/8399934023/in/photostream<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">choose LARGE size photo</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span class="bbc_color" style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238); color: red;">Conclusion</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Lost US$:200.00 + shipping and spent about 3 months arguing for nothing.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">If you buy from them and the product is fine, you´ll be ok. If not, you still have Paypal to protect your money. But if you need customer support ... (accept the chances and they´re not in our favor)</span>
The offer[/b]<br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">On november/9th, bevrc offered me a refund if I returned the product. They also said that it´s been more than a year, but they would refund me anyway. At that time, considering the their good will, I was decided to purchase the EZUHF from them. I informed that I´d rather receive store credits instead of a refund to my credit card.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><strong style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">RMA 126[/b]<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">(return merchandise authorization number)</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">So, I returned the UHF to China on november/13th.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Tracking number: CP287216493BR</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">The tracking system informs that the package was received at destination on november/28th, but people from bevrc kept saying that the parcel was not delivered. Ok, this is not something uncommon, that´s why I contacted my local post office and tried to keep talking to bevrc. Well, my local post office informed me after a week that maybe the parcel was delivered to the wrong address, but it was delivered.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">I decided I´d not keep waiting and then I purchased the EZUHF from then, paid and waited for the shipping confirmation. Well, for some unknown reason they held my order, about three days later I sent a message asking when they would ship it, got no answer; asked again, no answer, one more time, no answer. They didn´t answer my messages, deleted my requests and made the on-line chat unavailable for me. I was tired of being ignored, so I contacted Paypal hoping the store would finally provide an explanation for the lack of support. For my surprise, they did not bother answering, the deadline expired and Paypal automatically refunded me. I just purchased the EZUHF from ReadyMadeRC.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Well, this took me really a long time, many messages, e-mails, about 7 open requests with their helpdesk to finally understand that they probably had my package but decided not to replace or refund me as promised before. I have to say that I really insisted and was pissed off by the end when my requests were not answered and then deleted. I tried to talk to Mr. Wee (owner) without success, I sent messages to the facebook, youtube account, the e-mail provided by Paypal but nothing worked.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><strong style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Broken deal[/b]<br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">At the beginning of this month they informed that my parcel was delivered, I then asked for a refund as they promised . Well, this was the "polite" answer:</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" />http://www.flickr.com/photos/89592992@N06/8399935409/in/photostream<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">choose LARGE size photo</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">The guy swears that they did not offer a refund, here is the proof:</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" />http://www.flickr.com/photos/89592992@N06/8399943825/in/photostream<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">choose LARGE size photo</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">After showing them that, I even asked for my old UHF, just return it for me. I got</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">absolute silence.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" />http://www.flickr.com/photos/89592992@N06/8399934023/in/photostream<span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">choose LARGE size photo</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span class="bbc_color" style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238); color: red;">Conclusion</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">Lost US$:200.00 + shipping and spent about 3 months arguing for nothing.</span><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><br style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);" /><span style="font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);">If you buy from them and the product is fine, you´ll be ok. If not, you still have Paypal to protect your money. But if you need customer support ... (accept the chances and they´re not in our favor)</span>
01-26-2013 | 03:44 PM
#2
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
From: , BRAZIL
RE: BEVRC - DISHONEST STORE
Some people misunderstand the way we should evaluate a store. So, I´d like to quote a user from another forum.
<div style="font-family: arial, helvetica, sans-serif; font-size: 15px; margin: 5px 20px 20px;"><div class="smallfont" style="font-size: 12px; margin-bottom: 2px;"></div><table cellpadding="5" cellspacing="0" border="0" width="100%"> <tbody> <tr> <td class="alt2" style="font-size: 11pt; font-family: arial, helvetica, sans-serif; border-style: inset; padding: 10px;"> <div>Originally Posted by~>Miha<~
</div> <div style="font-style: italic;">If a shop is good or bad you see when there are problems - customer service/support. Not when you pay and you get the goods - that's a matter of course for every shop (unless it's a scam).</div> </td> </tr> </tbody></table></div><span style="font-family: arial, helvetica, sans-serif; font-size: 15px;">You are absolutely right.</span><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><span style="font-family: arial, helvetica, sans-serif; font-size: 15px;">When a customer makes a purchase, we expect the product to be shipped as soon as possible and of course we expect to receive it brand new, looking new and working properly. This does not shows how good or efficient a store really is, this is their obligation, we paid for it.</span><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><span style="font-family: arial, helvetica, sans-serif; font-size: 15px;">Now, if you need advice about using the product, if you need technical information about the product or if you receive a defective product, that´s when you´ll know if the store really cares about their customers. That´s the moment you´ll know if customer support is there to HELP you.</span>
Source:http://www.rcgroups.com/forums/showthread.php?t=1247790&page=62<br type="_moz" />
<div style="font-family: arial, helvetica, sans-serif; font-size: 15px; margin: 5px 20px 20px;"><div class="smallfont" style="font-size: 12px; margin-bottom: 2px;"></div><table cellpadding="5" cellspacing="0" border="0" width="100%"> <tbody> <tr> <td class="alt2" style="font-size: 11pt; font-family: arial, helvetica, sans-serif; border-style: inset; padding: 10px;"> <div>Originally Posted by~>Miha<~
</div> <div style="font-style: italic;">If a shop is good or bad you see when there are problems - customer service/support. Not when you pay and you get the goods - that's a matter of course for every shop (unless it's a scam).</div> </td> </tr> </tbody></table></div><span style="font-family: arial, helvetica, sans-serif; font-size: 15px;">You are absolutely right.</span><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><span style="font-family: arial, helvetica, sans-serif; font-size: 15px;">When a customer makes a purchase, we expect the product to be shipped as soon as possible and of course we expect to receive it brand new, looking new and working properly. This does not shows how good or efficient a store really is, this is their obligation, we paid for it.</span><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><br style="font-family: arial, helvetica, sans-serif; font-size: 15px;" /><span style="font-family: arial, helvetica, sans-serif; font-size: 15px;">Now, if you need advice about using the product, if you need technical information about the product or if you receive a defective product, that´s when you´ll know if the store really cares about their customers. That´s the moment you´ll know if customer support is there to HELP you.</span>Source:http://www.rcgroups.com/forums/showthread.php?t=1247790&page=62<br type="_moz" />
01-30-2013 | 08:47 AM
#3
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
From: , BRAZIL
RE: BEVRC - DISHONEST STORE
<div>Interesting store policy, but it´s a shame they don´t put it in practice, take a look.</div><div></div><div>
</div><div></div><div>
</div><div></div><div>
</div><div>Source: http://www.rcgroups.com/forums/showthread.php?t=1767211</div><div></div><div>Considering the above quotes, where is the:</div><div></div><div>a) "... best customer service we can provide"</div><div>b) " We are totally focused on the customer."</div><div>c) " If we get it wrong we will admit it."</div><div>d) " If we have failed to meet our customers needs we will do whatever we can to RECTIFY THIS" </div><div></div> in my case ? 
</div><div>Originally Posted by BEVRC </div><div>We are focused on the best customer service we can provide</div><div>
</div><div>Originally Posted by BEVRC </div><div>We are totally focused on the customer. It is a top priority for us. We have thousands of customers all over the world but that is no excuse. If we get it wrong we will admit it.</div><div>
</div><div>Originally Posted by BEVRC </div><div>... If we have failed to meet our customers needs we will do whatever we can to rectify this.</div><div>
01-30-2013 | 08:50 AM
#4
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
From: , BRAZIL
RE: BEVRC - DISHONEST STORE
Interesting store policy, but it´s a shame they don´t put it in practice, take a look.
<div></div><div>
</div><div></div><div>
</div><div></div><div>
</div><div>Source: http://www.rcgroups.com/forums/showthread.php?t=1767211</div><div></div><div>Considering the above quotes, where is the:</div><div></div><div>a) "... <span style="color: rgb(255, 0, 0);">best customer service</span> we can provide"</div><div>b) " We are<span style="color: rgb(255, 0, 0);"> totally focused on the customer</span>."</div><div>c) " If we get it wrong <span style="color: rgb(255, 0, 0);">we will admit it</span>."</div><div>d) " If we have failed to meet our customers needs <span style="color: rgb(255, 0, 0);">we will do whatever we can to RECTIFY THIS</span>" </div><div></div> in my case ?
<div></div><div>
Originally Posted by BEVRC <div>We are focused on the best customer service we can provide</div></div><div>
Originally Posted by BEVRC
We are totally focused on the customer. It is a top priority for us. We have thousands of customers all over the world but that is no excuse. If we get it wrong we will admit it.
We are totally focused on the customer. It is a top priority for us. We have thousands of customers all over the world but that is no excuse. If we get it wrong we will admit it.
Originally Posted by BEVRC
... If we have failed to meet our customers needs we will do whatever we can to rectify this.
... If we have failed to meet our customers needs we will do whatever we can to rectify this.
02-18-2013 | 02:29 PM
#5
Member
Joined: Nov 2010
Posts: 43
Likes: 0
Received 0 Likes
on
0 Posts
From: , ON,
RE: BEVRC - DISHONEST STORE
I guess it is just way too long to get dispute settled, I received one recorder with bad battery, explained them as soon as I discouvered, and they mail me new one in 2 wk.
it take too long to ship to china<br type="_moz" />
it take too long to ship to china<br type="_moz" />
03-05-2013 | 08:58 PM
#6
RE: BEVRC - DISHONEST STORE
ORIGINAL: Dias.
<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>BEVRC - DISHONEST STORE</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>After 3 exhausting months trying to solve a problem with BEVRC about an old UHF system they used to sell, I decided to expose the dishonest attitude of this store.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>The problem.[/b]<br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>I had the old ChainLink UHF system and since I started to use it I was having problems with my video link, my servos and my rc radio.It took me some months to isolate the source of all three problems, which later I found was the UHF system. All three problems had their origin in the UHF module, I proved with videos posted on youtube and showed to bevrc.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>
The offer[/b]<br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>On november/9th, bevrc offered me a refund if I returned the product. They also said that it´s been more than a year, but they would refund me anyway. At that time, considering the their good will, I was decided to purchase the EZUHF from them. I informed that I´d rather receive store credits instead of a refund to my credit card.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>RMA 126[/b]<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> (return merchandise authorization number)</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>So, I returned the UHF to China on november/13th.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Tracking number: CP287216493BR</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>The tracking system informs that the package was received at destination on november/28th, but people from bevrc kept saying that the parcel was not delivered. Ok, this is not something uncommon, that´s why I contacted my local post office and tried to keep talking to bevrc. Well, my local post office informed me after a week that maybe the parcel was delivered to the wrong address, but it was delivered.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>I decided I´d not keep waiting and then I purchased the EZUHF from then, paid and waited for the shipping confirmation. Well, for some unknown reason they held my order, about three days later I sent a message asking when they would ship it, got no answer; asked again, no answer, one more time, no answer. They didn´t answer my messages, deleted my requests and made the on-line chat unavailable for me. I was tired of being ignored, so I contacted Paypal hoping the store would finally provide an explanation for the lack of support. For my surprise, they did not bother answering, the deadline expired and Paypal automatically refunded me. I just purchased the EZUHF from ReadyMadeRC.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Well, this took me really a long time, many messages, e-mails, about 7 open requests with their helpdesk to finally understand that they probably had my package but decided not to replace or refund me as promised before. I have to say that I really insisted and was pissed off by the end when my requests were not answered and then deleted. I tried to talk to Mr. Wee (owner) without success, I sent messages to the facebook, youtube account, the e-mail provided by Paypal but nothing worked.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Broken deal[/b]<br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>At the beginning of this month they informed that my parcel was delivered, I then asked for a refund as they promised . Well, this was the ''polite'' answer:</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' />http://www.flickr.com/photos/8959299...in/photostream<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> choose LARGE size photo</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>The guy swears that they did not offer a refund, here is the proof:</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' />http://www.flickr.com/photos/8959299...in/photostream<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> choose LARGE size photo</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>After showing them that, I even asked for my old UHF, just return it for me. I got </span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>absolute silence.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' />http://www.flickr.com/photos/8959299...in/photostream<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> choose LARGE size photo</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span class=''bbc_color'' style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238); color: red;''>Conclusion</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Lost US$:200.00 + shipping and spent about 3 months arguing for nothing.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>If you buy from them and the product is fine, you´ll be ok. If not, you still have Paypal to protect your money. But if you need customer support ... (accept the chances and they´re not in our favor)</span>
<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>BEVRC - DISHONEST STORE</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>After 3 exhausting months trying to solve a problem with BEVRC about an old UHF system they used to sell, I decided to expose the dishonest attitude of this store.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>The problem.[/b]<br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>I had the old ChainLink UHF system and since I started to use it I was having problems with my video link, my servos and my rc radio.It took me some months to isolate the source of all three problems, which later I found was the UHF system. All three problems had their origin in the UHF module, I proved with videos posted on youtube and showed to bevrc.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>
The offer[/b]<br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>On november/9th, bevrc offered me a refund if I returned the product. They also said that it´s been more than a year, but they would refund me anyway. At that time, considering the their good will, I was decided to purchase the EZUHF from them. I informed that I´d rather receive store credits instead of a refund to my credit card.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>RMA 126[/b]<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> (return merchandise authorization number)</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>So, I returned the UHF to China on november/13th.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Tracking number: CP287216493BR</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>The tracking system informs that the package was received at destination on november/28th, but people from bevrc kept saying that the parcel was not delivered. Ok, this is not something uncommon, that´s why I contacted my local post office and tried to keep talking to bevrc. Well, my local post office informed me after a week that maybe the parcel was delivered to the wrong address, but it was delivered.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>I decided I´d not keep waiting and then I purchased the EZUHF from then, paid and waited for the shipping confirmation. Well, for some unknown reason they held my order, about three days later I sent a message asking when they would ship it, got no answer; asked again, no answer, one more time, no answer. They didn´t answer my messages, deleted my requests and made the on-line chat unavailable for me. I was tired of being ignored, so I contacted Paypal hoping the store would finally provide an explanation for the lack of support. For my surprise, they did not bother answering, the deadline expired and Paypal automatically refunded me. I just purchased the EZUHF from ReadyMadeRC.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Well, this took me really a long time, many messages, e-mails, about 7 open requests with their helpdesk to finally understand that they probably had my package but decided not to replace or refund me as promised before. I have to say that I really insisted and was pissed off by the end when my requests were not answered and then deleted. I tried to talk to Mr. Wee (owner) without success, I sent messages to the facebook, youtube account, the e-mail provided by Paypal but nothing worked.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><strong style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Broken deal[/b]<br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>At the beginning of this month they informed that my parcel was delivered, I then asked for a refund as they promised . Well, this was the ''polite'' answer:</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' />http://www.flickr.com/photos/8959299...in/photostream<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> choose LARGE size photo</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>The guy swears that they did not offer a refund, here is the proof:</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' />http://www.flickr.com/photos/8959299...in/photostream<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> choose LARGE size photo</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>After showing them that, I even asked for my old UHF, just return it for me. I got </span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>absolute silence.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' />http://www.flickr.com/photos/8959299...in/photostream<span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''> choose LARGE size photo</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span class=''bbc_color'' style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238); color: red;''>Conclusion</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>Lost US$:200.00 + shipping and spent about 3 months arguing for nothing.</span><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><br style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);'' /><span style=''font-family: Verdana, Arial, Helvetica, sans-serif; line-height: 17.46875px; background-color: rgb(238, 238, 238);''>If you buy from them and the product is fine, you´ll be ok. If not, you still have Paypal to protect your money. But if you need customer support ... (accept the chances and they´re not in our favor)</span>
It sounds like what happened was that the package didn't get delivered to the correct address in China at first. By the time it did, you had already ordered another one. The deal was for you to send in the old one and they would send you a new one. That and your many e-mail demands pissed them off and they didn't want to give you anything then. You could tell in that first e-mail they send you, even with the broken English. To them, it is a lot cheaper to just replace your broken unit with a new one. However, for them to just refund your money for one purchased at full retail or whatever selling price they are using costs them much more than it cost them to produce. This makes sense from the stand point of a manufacturer in business. That's why you got the response you did, in my opinion.
They sound like a pretty good company to me actually. Next time I would just give it a little more time before you go off the handle. I always find that if I'm extra nice, even if it seems a little much, I get the best results in the end.
03-06-2013 | 02:40 AM
#7
Thread Starter
Junior Member
Joined: Jan 2013
Posts: 5
Likes: 0
Received 0 Likes
on
0 Posts
From: , BRAZIL
RE: BEVRC - DISHONEST STORE
ORIGINAL: bchapman
It sounds like what happened was that the package didn't get delivered to the correct address in China at first. By the time it did, you had already ordered another one. The deal was for you to send in the old one and they would send you a new one. That and your many e-mail demands pissed them off and they didn't want to give you anything then. You could tell in that first e-mail they send you, even with the broken English. To them, it is a lot cheaper to just replace your broken unit with a new one. However, for them to just refund your money for one purchased at full retail or whatever selling price they are using costs them much more than it cost them to produce. This makes sense from the stand point of a manufacturer in business. That's why you got the response you did, in my opinion.
They sound like a pretty good company to me actually. Next time I would just give it a little more time before you go off the handle. I always find that if I'm extra nice, even if it seems a little much, I get the best results in the end.
It sounds like what happened was that the package didn't get delivered to the correct address in China at first. By the time it did, you had already ordered another one. The deal was for you to send in the old one and they would send you a new one. That and your many e-mail demands pissed them off and they didn't want to give you anything then. You could tell in that first e-mail they send you, even with the broken English. To them, it is a lot cheaper to just replace your broken unit with a new one. However, for them to just refund your money for one purchased at full retail or whatever selling price they are using costs them much more than it cost them to produce. This makes sense from the stand point of a manufacturer in business. That's why you got the response you did, in my opinion.
They sound like a pretty good company to me actually. Next time I would just give it a little more time before you go off the handle. I always find that if I'm extra nice, even if it seems a little much, I get the best results in the end.
http://www.rcgroups.com/forums/showt...211&page=7
Additionaly this image proves that they promised a refund.
http://www.flickr.com/photos/8959299...ream/lightbox/
<br type="_moz" />
