MatoMart.com sent me this!!!
03-10-2011 | 07:26 PM
#26
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From: Enfield,
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RE: MatoMart.com sent me this!!!
ORIGINAL: WhiteWolf McBride
Sturm:
Ambro Pro-weld, Tenax-R, or any other of the 'solvent' styrene glues are your best bets for repair. It has CA beat by a mile where decent styrene is concerned. Done right, a solvent repair of this can be near-invisible (literally invisible if painted, or done right) AND be water-tight.
If you are going to use it more often (it has tube-glue beat, and is VERY useful) you may want to buy it under the name MEK : Methyl - Ethyl - Ketone , from a plastics fabrication shop. For the same ounce or two from a hobby shop you can often get a full PINT at least, if not a QUART (500ml to 1 litre for Canucks)
Ever since being introduced to it with an old Tamiya Sherman hull (original '74 issue) that wouldn't bond with tube glue, I tried it, and haven't gone back. It can be flowed into a fine crack like you have there, and seal it watertight. Just get the styrene even, and then use a non-plastic paint brush (hair & wood - another dollar store item) or if you're cheap, pinch a few of the SO's Q-tips. Apply a bit, and if you want, you can even back it with a thin sheet of styrene (coat one side ~sparingly~) then slap it on like a pool or inflatable pool/mattress patch) Put a bit more around the edge if you want to be extra-extra sure. But watch out, it literally liquifies the styrene. Even put a bit on the outside, then sand after its dry.
If you want to really over-do it, do like the glass-repair guys do, deepen the crack on both sides, and to fill it, put a bit of the MEK in an old glass bottle with a bit of styrene sprue. You get instant putty... apply and over-fill the gouge, and when it dries, trim back to level. Presto - invisible repair. I've used this method for both styrene and ABS-type plastics (even that funky stuff Robbe & Graupner use!)
MEK is one of those all-purpose chemicals. Styrene glue (and MANY other plastics - hence avoid plastic brushes) and it will even de-bond epoxies. It dismembered my home-made applicator that I'd assembled with JB-Weld. Now I use a 'Touch-n-Flow' (can be bought alone, or with Tenax-R packs) which is basically a glass pipette with a 27 guage needle-tube on the end (blunt) and I always keep a spare (have a BAD habit of breaking 'em (*sigh*)
As for after-sales service, Mato has never been really big on that. I can see some stooge looking at the crack, and saying '' He's a modeller, why dun he just patch it himself? '' but thats still not right. Murphy Ma, one of the Mato Reps, used to be around... If you like, I'll see if I've still got his e-mail address stored. Have you tried to contact Mato Head office, and perhaps Hen Long themselves, to point out that QC is getting sloppy?
Anyone able to help him with head office links?
WhiteWolf
Sturm:
Ambro Pro-weld, Tenax-R, or any other of the 'solvent' styrene glues are your best bets for repair. It has CA beat by a mile where decent styrene is concerned. Done right, a solvent repair of this can be near-invisible (literally invisible if painted, or done right) AND be water-tight.
If you are going to use it more often (it has tube-glue beat, and is VERY useful) you may want to buy it under the name MEK : Methyl - Ethyl - Ketone , from a plastics fabrication shop. For the same ounce or two from a hobby shop you can often get a full PINT at least, if not a QUART (500ml to 1 litre for Canucks)
Ever since being introduced to it with an old Tamiya Sherman hull (original '74 issue) that wouldn't bond with tube glue, I tried it, and haven't gone back. It can be flowed into a fine crack like you have there, and seal it watertight. Just get the styrene even, and then use a non-plastic paint brush (hair & wood - another dollar store item) or if you're cheap, pinch a few of the SO's Q-tips. Apply a bit, and if you want, you can even back it with a thin sheet of styrene (coat one side ~sparingly~) then slap it on like a pool or inflatable pool/mattress patch) Put a bit more around the edge if you want to be extra-extra sure. But watch out, it literally liquifies the styrene. Even put a bit on the outside, then sand after its dry.
If you want to really over-do it, do like the glass-repair guys do, deepen the crack on both sides, and to fill it, put a bit of the MEK in an old glass bottle with a bit of styrene sprue. You get instant putty... apply and over-fill the gouge, and when it dries, trim back to level. Presto - invisible repair. I've used this method for both styrene and ABS-type plastics (even that funky stuff Robbe & Graupner use!)
MEK is one of those all-purpose chemicals. Styrene glue (and MANY other plastics - hence avoid plastic brushes) and it will even de-bond epoxies. It dismembered my home-made applicator that I'd assembled with JB-Weld. Now I use a 'Touch-n-Flow' (can be bought alone, or with Tenax-R packs) which is basically a glass pipette with a 27 guage needle-tube on the end (blunt) and I always keep a spare (have a BAD habit of breaking 'em (*sigh*)
As for after-sales service, Mato has never been really big on that. I can see some stooge looking at the crack, and saying '' He's a modeller, why dun he just patch it himself? '' but thats still not right. Murphy Ma, one of the Mato Reps, used to be around... If you like, I'll see if I've still got his e-mail address stored. Have you tried to contact Mato Head office, and perhaps Hen Long themselves, to point out that QC is getting sloppy?
Anyone able to help him with head office links?
WhiteWolf
03-10-2011 | 08:58 PM
#27
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From: West Melbourne,
FL
RE: MatoMart.com sent me this!!!
Hey, Mato advertises their tanks having 'metal motors' vs 'plastic motors'. Did you get the metal gearbox or nylon?
<table width="540" cellpadding="0" cellspacing="0" border="0" class="main_box_tr"><tr><td class="main_box_td1"></td><td class="main_box_td2">Added Incentive With Mato Mart</td><td class="main_box_td3"></td></tr><tr><td colspan="3" height="10"></td></tr><tr><td colspan="3" class="area_text">Metal Engine
The Metal engine comes with all Henglong tanks purchased from Mato Mart. This engine is stronger than other plastic engines, and will help the tank run more smoothly over different surfaces. It also lets the tank move at a more realistic speed.
NI-CD SC 2000MAH 7.2V Power rechargeable battery
This battery is more powerful and lasts longer than most standard batteries. It comes with all Henglong Tanks purchased from Mato Mart.</td></tr></table>
</p>
03-10-2011 | 11:56 PM
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From: Phoenix,
AZ
RE: MatoMart.com sent me this!!!
For what it's worth the damage shown in the picture and what you describe with the broken stand offs doesn't sound like anything that would have happened during assembly, and if it had it would most likely been caught at final QA.
I'm willing to bet money that the damage happened between manufacturing and when it got to you, I don't doubt the culprit here was during shipping. Whether the box was dropped, kicked, bumped, and had something fall on it matter not. Whatever impact cracked the hull most likely caused a big enough jolt to snap off the standoff as well. remember the weight of the gear boxes would have been hanging on the self tapping screws that were most likely overtightened during assemply, which stressed the plastic and when the tank took the impact the plastic gave way and sheared off the standoffs.
Bottom line, any manufacturer - or disctributor, for that matter, worth their name would stand behind the product and do what was needed to make it right with their customer. Production 101 dictates that a certain number of defective units, replacement parts and/or service expendatures are calculated into the original sale price of the item and amortized accross the production run.
No matter what kind of business you own or operate, you are going to experience problems and issues, the difference between mediochre companies and great companies is how they react when a problem arises. I think Mato has spoken volumes about how they care (or don't) about their customers and their reputation. Unfortunately this is a reoccuring theme with many companies that import items for a variety of hobby industries, it's also the same reason why you see many suppliers go by the way side. matomart is making thier own bed and one day they will need to lie in it.
Where's Backyard Armor today? And ask yourself why Phil @ RCTankwars is so highly regarded on this forum. He runs an honest business, sells his products for a fair price, communicates with his customers regularly and stands behind what he sells. And because of that people would be willing to go our of there way to give him their business. Matomart should pay attention - word of mouth is a powerful thing whether its positive or negative.
I'll climb down off my soapbox now, sorry to hear your experiencing this sort of crappy service from yet another RC vendor Sturmgeehr
Squid
I'm willing to bet money that the damage happened between manufacturing and when it got to you, I don't doubt the culprit here was during shipping. Whether the box was dropped, kicked, bumped, and had something fall on it matter not. Whatever impact cracked the hull most likely caused a big enough jolt to snap off the standoff as well. remember the weight of the gear boxes would have been hanging on the self tapping screws that were most likely overtightened during assemply, which stressed the plastic and when the tank took the impact the plastic gave way and sheared off the standoffs.
Bottom line, any manufacturer - or disctributor, for that matter, worth their name would stand behind the product and do what was needed to make it right with their customer. Production 101 dictates that a certain number of defective units, replacement parts and/or service expendatures are calculated into the original sale price of the item and amortized accross the production run.
No matter what kind of business you own or operate, you are going to experience problems and issues, the difference between mediochre companies and great companies is how they react when a problem arises. I think Mato has spoken volumes about how they care (or don't) about their customers and their reputation. Unfortunately this is a reoccuring theme with many companies that import items for a variety of hobby industries, it's also the same reason why you see many suppliers go by the way side. matomart is making thier own bed and one day they will need to lie in it.
Where's Backyard Armor today? And ask yourself why Phil @ RCTankwars is so highly regarded on this forum. He runs an honest business, sells his products for a fair price, communicates with his customers regularly and stands behind what he sells. And because of that people would be willing to go our of there way to give him their business. Matomart should pay attention - word of mouth is a powerful thing whether its positive or negative.
I'll climb down off my soapbox now, sorry to hear your experiencing this sort of crappy service from yet another RC vendor Sturmgeehr
Squid
03-11-2011 | 06:02 AM
#29
Senior Member
RE: MatoMart.com sent me this!!!
Agreed, wouldn't it be nice just to have it sent back and a new one show up at no cost.
I guess I look at the whole Mail order scene a little different. I am paying a lower price then standard retail, and I don't expect as much from a wholesale Dealer then I do a retail brick and mortor store. The size of these tanks and the distances involved create a problem when a problem does occur. In my opinion some understanding of these facts should play into this when looking for resolution. Fact is this is probably a shipping problem, and the truth is if another tank was sent out there are no guarentees it won't get damaged in transit as well.
Did this go through customs?. Remember that T-55 I bought from ETO. Every single parts bag had been cut open and all the parts dumped into the box. Some strange things can happen at customs. So it is fair to say this tank May have left Mato warehouse in perfect condition. May have fallen out of the hands of a customs inspector and hit the floor.
So with the realization that this problem maybe the result of an action that is completely out of Mato's control, I would put my "reasonable" hat on, and look for some type of resolution that was win-win for both parties.
MAto is a large dealer, and they have now become a manufacturer continually bringing out new stuff to market. They have a history of standing behind what they sell, and almost every story about them has ended on a positive note at the end.
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit. I take some responsiblility for
1. Buying something cheap
2. Shipping it halfway across the country
Accepting this responsibility and understanding that when I start looking for resolution from a supplier, tends to make me a reasonable person to deal with, and it is amazing how far reasonable can go.
This is my life experience and opinion on matters such as this. Some of you will agree others will not.
And yes I am a firm supporter of Mato, as they have always treated me fairly.
I guess I look at the whole Mail order scene a little different. I am paying a lower price then standard retail, and I don't expect as much from a wholesale Dealer then I do a retail brick and mortor store. The size of these tanks and the distances involved create a problem when a problem does occur. In my opinion some understanding of these facts should play into this when looking for resolution. Fact is this is probably a shipping problem, and the truth is if another tank was sent out there are no guarentees it won't get damaged in transit as well.
Did this go through customs?. Remember that T-55 I bought from ETO. Every single parts bag had been cut open and all the parts dumped into the box. Some strange things can happen at customs. So it is fair to say this tank May have left Mato warehouse in perfect condition. May have fallen out of the hands of a customs inspector and hit the floor.
So with the realization that this problem maybe the result of an action that is completely out of Mato's control, I would put my "reasonable" hat on, and look for some type of resolution that was win-win for both parties.
MAto is a large dealer, and they have now become a manufacturer continually bringing out new stuff to market. They have a history of standing behind what they sell, and almost every story about them has ended on a positive note at the end.
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit. I take some responsiblility for
1. Buying something cheap
2. Shipping it halfway across the country
Accepting this responsibility and understanding that when I start looking for resolution from a supplier, tends to make me a reasonable person to deal with, and it is amazing how far reasonable can go.
This is my life experience and opinion on matters such as this. Some of you will agree others will not.
And yes I am a firm supporter of Mato, as they have always treated me fairly.
03-11-2011 | 07:18 AM
#30
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From: Enfield,
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RE: MatoMart.com sent me this!!!
ORIGINAL: streetsquid
I'll climb down off my soapbox now, sorry to hear your experiencing this sort of crappy service from yet another RC vendor Sturmgeehr
Squid
I'll climb down off my soapbox now, sorry to hear your experiencing this sort of crappy service from yet another RC vendor Sturmgeehr
Squid
03-11-2011 | 07:21 AM
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RE: MatoMart.com sent me this!!!
ORIGINAL: YHR
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
03-11-2011 | 08:54 AM
#32
Senior Member
RE: MatoMart.com sent me this!!!
ORIGINAL: Sturmgewehr
I have to disagree. It should not matter weather the item is less expensive or more expensive. Damage is damage, regardless of cost.
ORIGINAL: YHR
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
Good news is that you should be able to have this tank back in action.
03-11-2011 | 11:58 AM
#33
Senior Member
RE: MatoMart.com sent me this!!!
ORIGINAL: Sturmgewehr
I have to disagree. It should not matter weather the item is less expensive or more expensive. Damage is damage, regardless of cost.
ORIGINAL: YHR
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
I reread your orignal post, and you mentioned you had the tank several days before you noticed the crack and the sheared motor mounts. Can I ask exactly how long several days is? I defend Mato because they have always been absolutley fair to me. So I am trying to establish why Mato would not help you with this. Normally in the shipping game you have a 3 days to make a claim. If a fair amount of time went past between when you recieved this tank and then made a claim, I can then understand Mato stepping back a bit on tryng to help. So for the record can I ask how long between shipment received and the claim made?
03-11-2011 | 01:42 PM
#34
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From: Enfield,
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RE: MatoMart.com sent me this!!!
ORIGINAL: YHR
So for the record can I ask how long between shipment received and the claim made?
ORIGINAL: Sturmgewehr
I have to disagree. It should not matter weather the item is less expensive or more expensive. Damage is damage, regardless of cost.
ORIGINAL: YHR
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
In my opinion expecting the low cost wholesaler to ship you a new tank on his dime is a pretty high expectation. If I spend $1100 on a Tamiya from the brick and mortor shop, you bet I am going to want complete resolution on my issues. If I mail order a $140/tank from halfway across the country, then my expectations come down a bit.
So for the record can I ask how long between shipment received and the claim made?
03-11-2011 | 03:41 PM
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From: Fort Walton Beach, FL
RE: MatoMart.com sent me this!!!
Actually, Matomart specifically states that you have 3 days from the time you opened the box to make any claims about damaged items caused by shipping or QC and to not use the item.<div></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; "><font color="#0000FF">Damaged goods:If you receive an item that is damaged, please follow these steps. Keep all packing materials and packaging just as they are. Please do not use this item at all. Please be ready to take pictures of the damaged item and package. Contact us immediately, within 3 days, so that we can process this request. Our quality control team inspects all packages before shipment. We will gladly file a claim on your behalf with the courier company. The courier company may take 15 to 30 business days to process the claim. We will take care of the entire process, until your satisfaction has been met.</font></span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; ">
</span></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Now, I agree that something should be done and it appears that they are offering to do something about it, provided you pay the expense of sending it back or pay for the part and shipping it, despite it stating physical damage to the item voids the warranty. This is their standard warranty agreement for Heng Long Tanks.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font color="#0000FF" face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Please contact us within 7 days of receiving your item. The customer will pay for shipping the item back to Mato Mart. Mato Mart will pay for all costs incurred in repairing the item. Mato Mart will also pay for shipping the item back to the customer. If you do not contact us within 7 days. The customer will have to pay for shipping to and from Mato Mart. However, we will repair the item for you free of charge. Physical damage to the item voids any type of warranty. Please see the Mato Mart Warranty table below.
Toy Parts, electric parts, electric motors, batteries and chargers are not covered by warranty.
<table style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; text-decoration: none; font-weight: normal; " class="area_text" bordercolor="#CCCCCC" cellspacing="0" cellpadding="0" border="1" height="167" width="310"> <tbody> <tr> <td bgcolor="#CCCCCC" colspan="2">Warranty Length</td> </tr> <tr> <td bgcolor="#333333" colspan="2"></td> </tr> <tr> <td width="209">Mato Toys Metal Parts</td> <td width="95">1 Years</td> </tr> <tr> <td>Mato Toys RC Tanks</td> <td>1 Years</td> </tr> <tr> <td>Matorro RC Tanks</td> <td>60 Days</td> </tr> <tr> <td><font color="#FF0000">Henglong RC Tanks</font></td> <td><font color="#FF0000">60 Days</font></td> </tr> <tr> <td>Other RC Items</td> <td>30 Days
</td> </tr> </tbody></table></span></font></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; ">
</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; ">Do I agree with this? Hell no. This is why I will never, ever, ever buy a tank from overseas or across the border (unless I can get it dirt cheap, and mato ain't cheap.) The balance of benefit over risk does not lean in my favor.</span></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Now the damage that took you several days to discover doesn't look good of course, especially after use. Not to lecture you, but it's yourresponsibilityto inspect the tank from top to bottom uponreceivingit.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Would the circumstances be different had you notified them on day one? I don't know, but some people have mentioned similar experiences with damaged goods from Mato and Mato sent replacement parts to customers with out requiring the recipient to return the damaged item.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">I don't know if Mato inspects every tank before shipping, but even if they did....it took you several days to discover the damage, what are the chances they will discover that in a brief moment if that indeed happened before you obtained it?</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Any way, you have got great info on repairing that. In fact, therecommendationsgiven will make that as good as new.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Good luck and happy tanking!</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px; ">
</span></font></div>
</span></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Now, I agree that something should be done and it appears that they are offering to do something about it, provided you pay the expense of sending it back or pay for the part and shipping it, despite it stating physical damage to the item voids the warranty. This is their standard warranty agreement for Heng Long Tanks.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font color="#0000FF" face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Please contact us within 7 days of receiving your item. The customer will pay for shipping the item back to Mato Mart. Mato Mart will pay for all costs incurred in repairing the item. Mato Mart will also pay for shipping the item back to the customer. If you do not contact us within 7 days. The customer will have to pay for shipping to and from Mato Mart. However, we will repair the item for you free of charge. Physical damage to the item voids any type of warranty. Please see the Mato Mart Warranty table below.
Toy Parts, electric parts, electric motors, batteries and chargers are not covered by warranty.
<table style="font-family: Verdana, Arial, Helvetica, sans-serif; font-size: 12px; text-decoration: none; font-weight: normal; " class="area_text" bordercolor="#CCCCCC" cellspacing="0" cellpadding="0" border="1" height="167" width="310"> <tbody> <tr> <td bgcolor="#CCCCCC" colspan="2">Warranty Length</td> </tr> <tr> <td bgcolor="#333333" colspan="2"></td> </tr> <tr> <td width="209">Mato Toys Metal Parts</td> <td width="95">1 Years</td> </tr> <tr> <td>Mato Toys RC Tanks</td> <td>1 Years</td> </tr> <tr> <td>Matorro RC Tanks</td> <td>60 Days</td> </tr> <tr> <td><font color="#FF0000">Henglong RC Tanks</font></td> <td><font color="#FF0000">60 Days</font></td> </tr> <tr> <td>Other RC Items</td> <td>30 Days
</td> </tr> </tbody></table></span></font></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; ">
</span></div><div><span style="font-family: Arial, Helvetica, sans-serif; font-size: 14px; ">Do I agree with this? Hell no. This is why I will never, ever, ever buy a tank from overseas or across the border (unless I can get it dirt cheap, and mato ain't cheap.) The balance of benefit over risk does not lean in my favor.</span></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Now the damage that took you several days to discover doesn't look good of course, especially after use. Not to lecture you, but it's yourresponsibilityto inspect the tank from top to bottom uponreceivingit.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Would the circumstances be different had you notified them on day one? I don't know, but some people have mentioned similar experiences with damaged goods from Mato and Mato sent replacement parts to customers with out requiring the recipient to return the damaged item.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">I don't know if Mato inspects every tank before shipping, but even if they did....it took you several days to discover the damage, what are the chances they will discover that in a brief moment if that indeed happened before you obtained it?</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Any way, you have got great info on repairing that. In fact, therecommendationsgiven will make that as good as new.</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">
</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px;">Good luck and happy tanking!</span></font></div><div><font face="Arial, Helvetica, sans-serif"><span style="font-size: 14px; ">
</span></font></div>
03-11-2011 | 03:50 PM
#36
Senior Member
RE: MatoMart.com sent me this!!!
What if Mato do did not send you a damaged tank? What if it was damaged in transit?
Most shipping companies have a "24 hour" to make a claim type clause. By waiting a week you have let the shipping company off the hook for this. If the Mato tank left the shop in good shape, and it arrives damaged and you wait a week to say anything about it, that really isn't fair either is it.?
I am defending a company that has a history of making things right for people. I'll talk to them and see what they have to say about it.
Most shipping companies have a "24 hour" to make a claim type clause. By waiting a week you have let the shipping company off the hook for this. If the Mato tank left the shop in good shape, and it arrives damaged and you wait a week to say anything about it, that really isn't fair either is it.?
I am defending a company that has a history of making things right for people. I'll talk to them and see what they have to say about it.
03-11-2011 | 03:53 PM
#37
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From: Enfield,
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RE: MatoMart.com sent me this!!!
I got my last Tank from http://www.rctank.de/index.php?cPath...333rocaem000m0 and I'm very pleased with them. Granted they are in Deutschland, but my Tank arrived in perfect condition and will definitely order from them again.
03-11-2011 | 03:56 PM
#38
Senior Member
RE: MatoMart.com sent me this!!!
Well there you go. Like it our not I guess there is a policy on this. It may not be great, but it is better then most large distubuters of HL tanks.
03-11-2011 | 04:01 PM
#39
Senior Member
RE: MatoMart.com sent me this!!!
Well you should probably try Phil at RCtankwars. He could deliver one to your door cheaper then that. Phil is a small distributor that has built his business on service. He comes Highly recommended.
03-11-2011 | 04:02 PM
#40
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RE: MatoMart.com sent me this!!!
ORIGINAL: YHR
I am defending a company that has a history of making things right for people. I'll talk to them and see what they have to say about it.
I am defending a company that has a history of making things right for people. I'll talk to them and see what they have to say about it.
03-11-2011 | 04:15 PM
#43
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RE: MatoMart.com sent me this!!!
Why aren't you ordering from with in country? There's plenty of retailers who deal with Heng Long tanks. It'll come out far cheaper for you.<div>
</div>
</div>
03-11-2011 | 04:19 PM
#44
Senior Member
RE: MatoMart.com sent me this!!!
60 days for a tank defect. Not damage. Damage is covered under the 3 day rule, but whatever. You have exercised your right as a consumer and are shopping elsewhere. However since you went public with your beef on the forum, I think it is only fair to look at the other side of the coin as well.
03-11-2011 | 08:35 PM
#45
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RE: MatoMart.com sent me this!!!
ORIGINAL: BiggTony
Why aren't you ordering from with in country? There's plenty of retailers who deal with Heng Long tanks. It'll come out far cheaper for you.<div>
</div>
Why aren't you ordering from with in country? There's plenty of retailers who deal with Heng Long tanks. It'll come out far cheaper for you.<div>
</div>
Because I couldn't find anyone else that sold this:
http://www.rctank.de/product_info.ph...333rocaem000m0
Or answered all of my emails within minutes.
03-11-2011 | 09:33 PM
#47
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RE: MatoMart.com sent me this!!!
ORIGINAL: yellowshaker
That seems to be a simple HL tank with some custom parts added, including the asiatam lower hull. Nice paintjob too.
That seems to be a simple HL tank with some custom parts added, including the asiatam lower hull. Nice paintjob too.
Do you have a better source that offers all of those options.
I would appreciate a link for a website as I'm waiting on a custom HL Wittmann tank due in soon. But if if you have a better option I'm certainly interested.
03-11-2011 | 09:48 PM
#48
RE: MatoMart.com sent me this!!!
ORIGINAL: Sturmgewehr
Simple HL tank?
Do you have a better source that offers all of those options.
I would appreciate a link for a website as I'm waiting on a custom HL Wittmann tank due in soon. But if if you have a better option I'm certainly interested.
ORIGINAL: yellowshaker
That seems to be a simple HL tank with some custom parts added, including the asiatam lower hull. Nice paintjob too.
That seems to be a simple HL tank with some custom parts added, including the asiatam lower hull. Nice paintjob too.
Do you have a better source that offers all of those options.
I would appreciate a link for a website as I'm waiting on a custom HL Wittmann tank due in soon. But if if you have a better option I'm certainly interested.
Might be a good place to point out here that when you receive a package from any seller it is a good idea to look the box over very closely.....if any dammage can be seen..take a picture of the box.
If the box looks like it is beat-up.........Call the shipping company and tell them to return it to sender and you are refusing shipment.
If the box looks good.........You need to open it as soon as you can and go over the contents with a fine tooth comb.Charge the battery for a few hours and give it a good test run..................
If you have a problem and need to return it,take action...................time is not on your side when it comes to this........
BIGMIG
03-11-2011 | 09:50 PM
#49
Senior Member
RE: MatoMart.com sent me this!!!
Kevin you should have a look at Phils site. He is in a neighbor state and dealing with him will be more cost effective, and you should have no issues dealing with Phil.
[link=http://rctankwars.com/]RCtankwars[/link]
[link=http://rctankwars.com/]RCtankwars[/link]
03-11-2011 | 10:03 PM
#50
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RE: MatoMart.com sent me this!!!
ORIGINAL: YHR
Kevin you should have a look at Phils site. He is in a neighbor state and dealing with him will be more cost effective, and you should have no issues dealing with Phil.
[link=http://rctankwars.com/]RCtankwars[/link]
Kevin you should have a look at Phils site. He is in a neighbor state and dealing with him will be more cost effective, and you should have no issues dealing with Phil.
[link=http://rctankwars.com/]RCtankwars[/link]
