Excellent news!! [sm=thumbup.gif]

Hmm...
I've purchased three and all came with the instructions about the C.G. even though the instructions were quite sparse to say the least.

PM me and I can tell you where to look.

Hello
I wanted to follow up on one kit imparticular. I recently purchased your NEW YAK 52 ARF -- http://www.nitroplanes.com/yak523d5056n.html --, when I opened the box and removed the Cowl I noticed that it was severely cracked and chipped. I called you the same day that the kit was delivered actually about 30 minutes after it was delivered. I talked with one of your sales persons regrading this. He informed me that he would have a service rep give me a call back ASAP. Well after 4 days I called back this time only to get a answering machine. I left a message at that time stating the issue again. I then sent an E-mail re addressing the issue. By this time I had started building the kit as I did not need the cowl in order to put together the plane at that point. Well 2 more phone and 3 more E-mail messages later I still had not heard back. Then on the 10th day after my 1st call I was able to make contact with your company by phone. This time I demanded to speak with some one regarding my issue. The service guy old me that you do not carry parts for your planes and the only way I would be able to get a cowl is if someone sent their plane back as a return and then you could SELL me not replace a cowl. He then offered me a $15 refund (very insulting) I informed him that I had paid for a new plane and that I wanted what I paid for. He then said I could ship the kit back at my cost and he would issue a refund for the kit only.. This is absurd. I paid $30 to get it shipped to me plus another $30 or $40 for me to send it back and then get a refund for a $120.. I still ask that you make my order right. I have built the kit with the crushed/repaired cowl. But would still like a new one for aesthetic reasons.

Also unrelated to the above issue, what are you doing about the defective tail on this plane. Luckily I was able to land mine after it failed but I know that there are others on here that have not been so lucky. Also the fuel tank used in this plane is defective. The plastic splits down the seam with almost no pressure from the cap area. There are several threads here on RCU regarding these issues. The TAIL is a major issue. NO ONE should attempt to fly this plane how it comes out of the box. The balsa is very soft at the center section and there are no gussets at the glue points. With as much elevator as this plane has you must re-enforce it with flying wires and extra wood at the fues meeting points and the spar leading and trailing edge points... Please fix these two areas before someone gets hurt. I know it is the consumers responsibility to make sure any plane is air worthy before he or she attempts to fly but in this case the balsa used by the kit builder is bad..

Thank You

Hello GotSky,

Can you give me your order# so I can look up your case... I am more than happy to replace your cowl/fuel tank free of charge base on your comment and now we have stocked up on cowlings/canopies now so that should not be a problem for anyone else in the future. As for the tail-wing problem, can you link me to the thread? I don't see that our balsa wood is any different from other kits....some of the balsa we used are actually imported from denmark and germany... Anyhow, I will address all the problems with the mfg and give you a response very soon....

By the way, can you let me know who you spoke to so maybe i can have a talk with that person [:@]

Order number is as follows: yhst-17210252890263-7091

There is are a bunch of postings about all of the issues here Very in depth with pictures of issue areas:

http://www.rcgroups.com/forums/showt...tro+planes+yak

Plus Here:

http://www.rcuniverse.com/forum/m_48...tm.htm#4833530

And Here:

http://www.rcuniverse.com/forum/m_47...tm.htm#4798520

Nitrostaff1
I'm not sure of the persons' name. The salesman was very helpful and tried his best to help I think it was Jerry or Jimmy something like that He was great the other person just sounded like his hands were tied and there was nothing he could do to help me out.. When you look up my account you will see that i have made a couple of buys from you my last one being the Cessna 310 ARF.
As for the balsa issue. I would be happy to send you my Fuse and tail feathers in place of new ones. You would see that the wood used in the tail is very soft and by soft I mean it seems to have allot of air in the wood, not very dense. When this type of wood is used in an area such as a elevator the amount of force needed to break it is not very great. The way that this tail is designed is such that there is very very little support where the elevator meets the fuselage. The leading edge and the trailing edge are unsupported when they exit the main fuselage structure. There is not any type of internal support for the wood such as triangle gussets at the seams. I work in the LA area and would be happy to maybe come by one weekend and show you what I am talking about. I'm just not sure where you guys are located. The plane as it is built is not correct in the tail area.
I do not need a new tank as I have replaced it with a Hayes unit. But I would like to get a cowl if possible.

Pictures of the week Tail area with no support:
http://www.rcgroups.com/forums/showt...tro+planes+yak



Fuel tank Picture
http://www.rcgroups.com/forums/attac...mentid=1008930

GotSky, let me have your order# first for the Yak so I can pull up your profile...then I will have someone contact you regarding this issue...Thanks

My order # is in post #30

yhst-17210252890263-7091

Gawd that tail support (or lack of) is awful!

Time to check my Yak 54 140 for the same... though it's built by CMP.

OPJOSE
The Yak 54 140 is good to go, I have this plane as well. Although on the heavy side the support is there on that plane...It uses a wing tube and anti roll pins in the rear. it is built fairly stout

Nitro Planes is to what the end user wants out of it!

If a modeler wants to have a wide choice of planes, from warbirds to aerobatics..No one does it like Nitro.
If a modeler wants the very best in ARF's, top support, and fair prices..then look to Horizon.
If you want the bottom line price on ARF's, upcoming support, and a continuous stream of new products..look to Nitro.

there..I said my 02cents worth..well maybe a nickel worth.

bobzilla

Hey Yo GotSky...sure you can drop by ONLY TO PICK UP GOODS BY APPOINTMENT.... but if you come to check out stuffs, I must say not this time of the year....it's like every year this time we stop all retail walk-in customer starting in the middle of october till after christmas unless they are dealers or wholesalers...i apologize for any inconviences but it's a company policy....however, i did talk with the manufacturer and they did notice that problems in the tail-wing ....and so they would express me a batch of reinforced tail-wings on the 30th of October....We probalby would receive it early November so by then, I can ship you the tailwing free of charge...as for the fuselage, they will also make it stronger on behalf of your suggestion...but they wont express me any (oversize, too expensive) and so we must wait till mid December to get that new reinforced shipment of Yak 3D....Anyway, I must thank you for your inputs and sorry for the unpleasant trouble we've caused so if you like to wait, I'll give you a new fuse when it arrives ....just come and pick it up on that day : )
...and if you prefer, you can pick up the tail and fuse together so we can minimize the hassle of worrying about fedex damaging it....our address is:
13240 amar rd. city of industry, ca 91746

And this offer is only good for you because we appreciate inputs from people like you : ) ... our new goal is to provide the best customer service possible from this point on....but keep in mind that people answering the phones are not very technical and the lines are always jammed with calls...so i would just suggest people to email or post right here to get the best support....

Now that is what I called S-E-R-V-I-C-E! good job Nitro! It's actions like this that will turn your public image around shortly.
I'm already on the list for a new BOBCAT..and am almost ready to fly my LongEZ. Time to visit the website..and hopefully,
before too long you will have some planes restocked before Xmas!

bobz

Nitroplanes1
Thank You for the offer, and thank you for taking the fast action to correct the issue with the build on the YAK 52. By doing this you have shown you are committed to excellence with not only your product but your customer relations as well. Again Thank you for your prompt courteous replies and the implementation of measures to ensure future customers can enjoy their planes as well. Please let me know when you have the fuselage and tail feathers in and I will come by

Thank You
Current and Future customer

al salam alaikum ,

hello ,i never get any reply for my emails .. i tried a few times .. and now i sent a PM i hope i get a reply .. i wanted to know if they accept western union .. and how long it would take to ship to Cairo,Egypt . Thank you

Raad
[email protected]

Sorry, due to the size of the airplanes, we are unable to ship any of these airplanes outside of the United States/Canada.

NitroPlanes1,
The check you sent me arrived in yesterday's mail. I know I had issue with your lack of communications, but I believe your trully trying to make things right and have greatly improved your Customer Service. I know I was not happy with you for a while...but I can no longer hold any thing against you. To be honest...Bob Laine was correct...you did do more then I expected. Keep it up and get them spare parts on line for us to order...and please, make the spare parts resonably priced. Paying $200.00 for a wing, that came from a kit that cost $250.00 sucks.
Thanks for making things right with me,
Bob Paris

Way to go to the both of you.

It's nice to see a company try to resolve customer problems.

Thanks.

Anything I should watch out for in the build?

I've already gone through the long thread on this plane.

Ok here are my $0.02

Ordered my Yak 52 (54) 3D & was pleasently surprised at the quality when I opened the box.

Assembled it & it flew great with a Saito82.

On the 10-12th flight, the landing gear block came off. On inspecting noticed that there was not enough glue & that why the block came off.

Contacted NitoPlanes & sent pics. On speaking tp the rep after 3-4 days, finally convinced him that it was a manufacturing defect & he agreed to send out a replacement fuselage & tail group (as its glued into the fuse).

Got the replacement part in a week & assembled it.

On the maiden flight noticed some flutter in the elevator. Landed immediately & on inspection noticed that the stab wood had cracked on both sides of the elevator just where it attached the fuselage. I had used 30min epoxy & made sure NOT to cut into the wood while removing the covering etc

This issue definatly needs to be resolved if Nitro wants to remain in the market/business of selling model planes...

al salam alaikum ,

hello ,

Thank you very much for your reply , now i feel like a customer , i have another Question !.. on your website i found this :

Note for International Buyers - If you are located outside of the United States/Canada, and wish to order one of our Nitro Planes, please note that any size 40 or above ARF Planes are unable to ship outside of the United States and Canada. Please consider 15 to 25 size model planes or other smaller size goods. We value your business! You may consider ordering electric planes or helicopters! : )


[&o]
did you change your shipping policy ?the planes i wanted were in the 15-25 size .. please update me .. thank you

Raad
[email protected]

Hi, we are already convinced that there's been defect with the fuselage and tail-wing for the Yak 3D 52...I've already addressed this issue with the manufacturer and they will definitely fix this major issue up for the next shipment. Quite frankly, we were all surprised that there's these major faults in this aircraft due to the fact that we have never had such problem with any of our other airplanes before...The next shipment of Yak (due in Mid-December) will be great reinforced and hopefully we will have more satisfying customers by then....

Tell me which airplane you like and I'll see what I can do for you...Thanks

Cool, Will u be offering any kind of free parts/discounts for the fuselages for the people (incl me) who have already purchased the "Gen I" of these planes? Cos I bet that would make a lot of people happy