Has anybody heard from Bill at RC Command? Has anybody ordered any thing from lately? Thanks

i ordered some parTs 8 weeks ago and have not reseved anything.
And he is not replpling to any of my emoals$m all the parts ordered where in stock.
All the guys here say to give him more time, but i am going to pull the plug on him
And this the first and last time deal with him.<br type="_moz" />

yeah, just have had no word from him at all. Don't know what the situation is and cant get a reply to emails. now everyone here know's i have been a loyal supporter for quite awhile now but I just have no answers so i would not try ordering anything until we hear some word from Bill himself as too the state of his intension's  with the business. What a shame.

I don't know the man (men?), I've not had any dealings with him, traded a few email but I'd always believed his intent was honest. Can't imagine anyone going through that much trouble to set up a business just to defraud a few modeler types out of a few thousand $$. I've had sidebars with several folks and we've all heard stories of difficulties of one sort or another. My leanings are to have sympathy for the principals (owners) behind RC Command but that said I have to say it would be better to halt operations for a long enough interval to put the difficulties to rest and restart only when the path is clear. If their problems are simply supply chain in nature , again while understandable they need to be more communicative with their customer base. That's the part I don't understand, having had small tank-model related businesses in the past I know it's a tough crowd and the rewards minimal under the best of times so why not just declare a hiatus until all the problems are behind them? All businesses create a perception and reputation, big businesses commonly refer to it as their 'brand' and that brand as an asset which stands for integrity, execution and customer care is highly guarded and nurtured. RC Command does themselves more harm than good every time someone brings their 'brand' into question.

Jerry

Thats bad. I ordered a Panzer IV Ausf.F2 on the 14th. I have sent a email, and got nothing back, yet. I know they have charged my CC, I hope I can get it back.

Bill is VERY hard to get ahold of. 

Last year it took me 8 months to get a refund.  In the end, he did send ALL my money back, so I do not think he is out to rip anybody off. 

I think he is honest, but in over his head with this internet business he has.  I do not know anything about why he is not more present to his customers, or what elese he does with his time, but I agree with Tanque, he is shooting his self in the foot by not communicating with his clients.  Other tank part vendors e-mail me back and forth through out the order process untill I confirm the parts are in my hand.  It makes sending a money order to some address I never heard of before last week, less stressfull.  I have money in the mail right now to a new vendor and he has sent me several lines of communication about the statius of my order.

Bill, if you read this I am sorry for the harsh words I left on your voice mail.  Too bad that is what it took to get my refund.

He is honest an din NOT in this to defraud or rip any one off. i just don't know where the business stands at the moment. Communication with the customer has always been an issue, one He and I have spoken about on several occasions, it needed to be improved and he whole heartedly agreed. what he plans to do about it I don't know. Try sending PM's through this site. Sometimes that has worked far more effectively than email. he does regularly check these posts.Especially if he is having email issues again. Needs a new IP if you ask me.

They do list 3 different email addresses to contact them. AND a PHONE number that you can call during regular business hours. Has anyone tried that?

Guys,
we also have problems with RCCOMMAND...
No reply since October 5 (ordered quite a lot USD217 in total), simply keeping silence...

Any idea how to contact him/ them?
What is going tobe expected?</p>

Judging from the threads in the past, it seems like the only way you will be able to contact RCCommand is if you're friends with him, or file a Paypal claim.

I have to add that I recently posted them to ask when a particular item would again be available and as yet I've
not received a reply. It's unfortunate as he seemed to have one of the most diverse product lines among sellers who
sold armor related items. I will wait until the interaction is more predictable.

Jerry

That is all I can suggest as I have not been able to contact him either. I too have emailed him but haven't received any reply, so I don't know what the status is. <div> Has anyone recently had any transactions with RCCommand?</div>

Still waiting on my Aug.8th order lol.

Hal, did you pay for the order yet? If so, please email me about it.

I see that RCCOMMANDbrings a lot of disconvenience to tankers (let's put it in this way)...
I will not say for the restof the world but for Russian RCtankmen (as there are at list 15-20 people - my colleagues and friends that I amresponsible for)at the moment RCCOMMANDis blacklisted on our market until they reinstate their trust.

Hal, I saw that on your club sight. Let me see what I can do.

Yeah, Bob, see if you can find out what is up with Bill. I haven't heard from him in a while. He usually returns my emails or PM's. I hope to didn't decide to pack it in.

It is sad to see fellow tankers ripped off. There was a lot of noise surrounding RCCommand, and I will say the dirty laundary surrounding this was not swept under the carpet here. A lot of warnings were issued, and buyer beware was encouraged by a large portion on this forum for quite some time.

Welsh Dragon Models, ETO, RCtankwars and Mato are solid suppliers. Between these guys you can get just about anything you need without risk to your funds. These guys have supplied me over the years without any problems what so ever.

Greg, as of this morning, 07:30 local time, Mr Oates has not given me the courtesy of a reply. That's 10 hours ago that the email was sent to all 3 of his listed addresses, with the subject line that should have gotten immediate attention. Plus he knows me. I know for a fact he was on line.

I have now advised Hal to open a dispute with his payment company, as time is rapidly running out to do that.

I will keep you advised as to the progress on this problem.

I wish that I read this before I ordered a smoker unit from them, its been 2 weeks and no unit but they did take the money. I really dont need it from them anymore since I ordered from rc tankwars, very fast shipping and Phil is extremely helpful.

I unfortunately see no other alternatives. I don't know what the situation is but I must tell you that I am very disappointed. I believe that Bill has no intentions of ripping any one off as he was the very unfortunate victim of that himself, but this lack of any type of communication is inexcusable. That is a subject that he and I even discussed at times and he agreed they needed to do much better. The pay system is an automatic type of one or the other. If the site is no longer valid they should disable that, and / or post an explanation. It is at the point that I no longer am willing to risk my reputation, as questionable as that is already, LOL, though this is no laughing matter. At this point I just dont know, but would like to see Bill get this together or be done with it. If it is become a burden on him and his family he should do the honorable thing and make all reparations and close shop.

Greg, I hate to do this, but I'm a fellow tanker also. I have dealt with Bill Oates a couple years ago, he bought some items from me. Took a while, but I got paid.

Now, most of you know me as not only an avid tanker, but a supplier also. I will qualify what I am about to say with the statement that I doubt there are half a dozen items common between Mr Oates' sight and mine, ergo I have no ax to grind business wise.

As again most of you know, I live now in Krimea, and run my business from there, with a warehouse for shipping in USA and here. I am a stickler about fast and honest service, and if there is ANY doubt on an order, the customer gets the benefit of that doubt. That is called not only sound business practice, but integrity.

I have watched the rccommand situation evolve since May 2009 with increasing dismay and trepidation. I feared what was coming, but said nothing, as it would to some seem self serving, even though Mr Oates sells apples so to speak and I sell oranges.

Here's the situation, and you, my fellow tankers, can make your own judgment.

1. An order was placed to rccommand on 14 May 2010, from Moskau, Russia. The rccommand order number is #160345207, paid the same day via paypal, in the amount of $135.44 including shipping, for various small parts including a smoker. This order was never received in Moskau, and before you say anything, the Russian Post is if nothing else efficient. After numerous emails and attempted phone calls to rccommand, none of which were answered, the customer in Moskau abandoned the pursuit of the order and just wrote the money off.

2. On 05 October 2010, an order was placed from Moskau, rccommand order #167161036, in the amount of $216.79 including shipping for various parts. This order was paid the same day, although I do not know if it was paid via paypal or with credit card. After repeated emails and attempted phone calls to get a shipping status and date, none of which were answered, the purchaser has as of yesterday initiated an attempt to stop payment and recover his funds. I do not know if this attempt will be successful, as things are a little different in Moskau in regards to such problems.

3. There is a USA customer who in June ordered well over $700 of parts from rccomand and paid the same day. The tanker has asked that the particulars not be told, but bottom line, he was very well known to Mr Oates. To date, after immediate payment of the order in June, there has been no shipment of parts and no replies to his pleas for either a refund or shipment of the parts he paid for.

4. As a result of the two Moskau orders with problems, IOW no shipment of paid orders, rccommand.com has been black listed on the main Russian tanker club sight. http://www.d-i-m.su/forum/showthread...=9795#post9795

5. I personally emailed Mr Oates within the last 48 hours twice over the two Russian orders, each time to all three listed emails, and to date have not had the courtesy of a reply. Sorry, my friends, 48 hours is long enough to answer me. Mr Oates is in business, and there is no excuse for taking payment for parts and not shipping the parts, nor is there an excuse for not replying to communications. Quite frankly, I don't want to hear excuses for Mr Oates, as there are none when you take a customer's money and do not ship the parts he paid for in good faith.

Bottom line, what we have here is 3 instances of orders not being shipped after payment, the 3 orders alone totalling in the neighborhood of $1250.00 or more. Draw your own conclusions from this.

As I said, I do not condone this behavior or practice one bit. There seems to be a growing number of these complaints ,so action is called for.<div> i was a loyal customer to Bill for as long as I have been in this hobby ,but can no longer support RCC . I have made every , what  I consider, reasonable attempt to contact them as well and have received no reply. 1 email,1 phone call , and 1 PM on this forum. I consider this to be reasonable attempts for contact. It should not take more than that for any business to reply to an inquiry.</div>

Sorry to say this guys but this is exactly what we saw several years ago over at RC Groups among the RC boating community when he was trading under his original business name & ebay store. The guy has a bad rep & as a result very few I know over at RC Groups will buy from him. After that he came over here, added RC tanks & morphed into RCCommand.

Das ist Kaput?

I bought one of his battle systems that was a knock off of the darkith system and it was crap to say the least
it would recieve hits but not fire back so I sent it back asking for a refund, which I never got
so I don't reccomend rccommand to any one ou there