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Cen Genesis So/So Dissapointment

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Cen Genesis So/So Dissapointment

Old 11-16-2004, 09:04 AM
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grnmchn
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Default Cen Genesis So/So Dissapointment

Well, I finaly talked myself into selling my Traxxas and "Though I was stepping up" into a bigger, better, funner truck. Well I am not trying to bash the darn thing, but I was so dissapointed in the truck it has made me sick. After talking with tech support at cen racing, they convienced me that all the problems have been worked out so I hauld butt down to the rc hobby shop (had to sell my liver and left arm to pay for the thing) and got the only one they had. So I ran home to get it going, but not after 7 tanks at idle. So I started the break in process on a friday night, having to complete it on a Saturday morning and all the problems came about. The front stering rod rattled thru the center link durring break it! I guess when it was assembled someone or thing tightened it too tight and striped the plastic. No Biggie, I will adhesive it back together unitll I can get a new part. Ok, finally i get to drive the damn thing so I go to a field near by and it ran like crap. I tried tuneing as best as i could (for propper break in) and had problems. I had a few hours left before the rc shop closed so I ran up there and ther owner (who sold me the truck) tuned the moter and got it purring like a mountain lion! YEA! He goes to run it at his shop and BAM, the rear right side drive shaft came out... What the hell??? He looked at me and shruged his shoulders, (remember this is the guy who sold me the car) and said to call the manufacture on Monday. I noted to him about the problem with the front and having to adhesive it and he said "Sorry, we don't stock parts for Genesis". Well, that left me with no choice but to go home pretty dissapointed. I called first thing Monday morning to see what could be done, just ship it back they said. I must say, allthough I was dissapointed in what happened with the truck, their tech support might be the nicest people to talk to. He said they would take a look at it and see what was going on with the truck and fix any problems. Not much else I could do. So I'm without my tuck now, and my friend is playing with my old one while I wait. But I must say, allthough I am a little dissapointed with what has happened, I still can't wait to get it back! Just looking at it, It Is AWSOME! We will just have to see what CEN says now!
Old 11-16-2004, 01:02 PM
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Default RE: Cen Genesis So/So Dissapointment

grnmchn,


Did the rear right side drive shaft break? of come out? Did you send the truck in yet? Sorry to hear that your dealer does not stock our GENESIS Parts. This is not the way we would like our dealers to handle our products. If you want you can forward us the info. to the shop at [email protected] and we will have our Sales Manager contact the shop in regards to part support. We usually don't offer our products unless the shop offers part support as well. Sorry for your dissapointment. We assure you that your truck is and will be the best MT you have ever owned. Let us know what the status is on your vehicle. Shipped out, etc. Thanks.

CEN RACING
Old 12-17-2004, 04:39 PM
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mikeackroyd
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Default RE: Cen Genesis So/So Dissapointment

grnmchn

Have had pretty much a similar experience if not worse, after I made the switch from Traxxas. I have emailed both Cen Racing and Cen Chain Co and have been unable to get a response. Here is a summary, arrrrrrrrrrrrrrrrrgh [:@]:

To: [email protected]
Subject: Cen Genesis Problems

Dear Sirs

Please see the mails below to which I have received no response. My problems unfortunately have not stopped here. In October a new set of pinion and spur gears arrived. I duly got these fitted by a reputable model shop in the UK. To check all was working fine I took the truck to a local superstore car park for a run. I ran it at low speeds and kept checking that I was experiencing no further problems with the gears. All seemed to be fine with all teeth intact. Still running at low power after about 1.5 tanks in total the truck suffered a serious loss of power. I stopped the truck immediately and went to retrieve. Upon examination the pin from the rear drive dog bone, at the transmission end, was missing. During this process the pin had pulled off the rear brake shoes & pads.

I duly ordered a replacement dog bone and rear brake shoes and pads. These arrived in early November. I removed the rear wheels, for the first time, followed by the section of the truck to gain access to the dog bone. I refitted the new one however was unable to fit the rear shoes and pads as the dog bone incident above had also damaged the fixings one the transmission housing. I also noticed that the brake drive cup had been damaged as the dog bone pin worked loose. On putting my truck away yet to wait for more parts I attempted to fit the wheels. Here I noticed the rear left wheel adapter and nut were threaded. This was prior to me attempting to re-fit as the wheel nut would not even give any grip on the adapter. As the wheels had never been off before I can only assume this happened at build stage prior to delivery to myself.

I have since duly ordered a wheel adapter set, transmission housing and brake drive cup.

I am now increasingly concerned that I will never have my truck running as was first anticipated through the advertising you gave your truck. I have spent $221.96 in replacement parts since I took delivery of the truck just over 2 months ago. Excluding run in time I must had had a total of 10 tanks running in not very demanding terrain.

I made the move from Traxxas to Cen on the promotions you gave this truck. I am seriously considering moving back to this supplier, however I still wonder what the Cen could do given some decent build and parts manufacture.

Another point of note is that the pinion and spur gears along with the dog bone did not reflect the original parts in colour, although I ordered stock replacements. Have you had part manufacturing issues I need to be aware of?

I would really welcome your comments. If you require photos or any further information I will gladly provide.

Regards

Mike
---------------------- Forwarded by Mike B Ackroyd/IT/North East/RAC Motoring Services on 30/11/2004 12:52 ---------------------------
To: [email protected]
Subject: Cen Genesis Problems

Dear Sirs

Disappointed not to have received a response. I would welcome your comments.

Many Thanks

Mike
---------------------- Forwarded by Mike B Ackroyd/IT/North East/RAC Motoring Services on 08/10/2004 12:13 ---------------------------
To: [email protected]
Subject: Cen Genesis Problems

Dear Sirs

I took delivery of my 'ready to rock' Cen Genesis on Tuesday, 21st September. Upon checking my truck I noticed that the rear overhead shock tower was leaking and that the suspension in general was unable to return the truck to anyway near its original position when compressed. Keen to start the run in procedure I duly ran 7 tanks through on idle and on the 25th September I completed the run in process on a flat surface. Upon checking my truck following this run in there were 2 teeth missing of the 39 tooth steel spur gear. What appeared to be the cause was that the 3x8 cap screw at the end of the clutch bell had worked loose allowing the pinion gears to move along the crankshaft. I duly tightened and placed an order for a replacement 39 tooth steel gear. I applied some tuning on 30th September but I am still running the car rich for extra engine life. At the end of this run out I noticed that another two teeth had gone from the same spur gear, not more than one lost tooth in sequence however. I again checked over the truck for a possible cause. The only conclusion I could come to was that the engine was not mounted close enough to enable a good connection between pinion and spur gears. I duly re-positioned the engine for a better connection. I had the truck out again this weekend, 3rd October. During the second tank an eyelet from the end of the rod supporting the overhead shock snapped. I effected a temporary repair with a spare rod end. During the 4th tank the front left upper suspension arm where the tie rod screws in split, although still allowing for the truck to be mobile the life span of this part is now severely limited. Cable tie and glue have made a temporary repair. It ran very well for at least 5 tanks throughout the day checking the car over after each run. Unfortunately on one run the 39 tooth steal spur gear disintegrated, leaving just the 43 tooth gear and the pinion gears perfectly intact. Nothing was loose and the remaining spur gear was still making a good connection with the spur gear. I ran the truck for one further tank after this at low speeds to try and find the cause of such a failure, regularly stopping and checking that all was in order. Towards the end of this run the 17 tooth pinion gear disintegrated. I now have both pinion gears and spur gears, an upper suspension arm and the eyelet's on order to try and permanently repair my truck.

My immediate worry is the arrival and fitting of my gears and length of time they will last. The www.cengenesis.com forum suggests that debris whilst driving gets kicked into the gears causing this damage, highlighting the lack of protection of these gears. I would really welcome any advise you could provide on maintaining the longevity of my truck. Any advise you can give me surrounding the lack of effective suspension would be greatly appreciated.

Many Thanks

Mike
Old 12-17-2004, 08:34 PM
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grnmchn
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Default RE: Cen Genesis So/So Dissapointment

1 Month, 1 Month it took Cen Racing to get my truck back to me. Excuse Me While I Vent..... After calling cen they said, "Sorry, just send it back and we will fix all of your problems". They told me it would only take a week or so and I would have it back. They told me they would fix everything and tune the car so it would be perfect when I got it back. Ha, I will have to call Bull****! I asked the Cen Specialist about some concers I had with the car shifting and he assured me not to worry, it would be shifting top notch when I got it back. Well, when I got it back, when I got it back..... I was pissed off from the start. I added the rear stearing and had the wires run nice and neat and tiewraped to the chassy and they cut the wire loose and left it hanging off the chassy. That's not what pissed me off. They took all of the wires out of the controll box, took out the safe guard and stuffed all the wires back in the box (In no order), so they wouldn't fit and crammed the lid back on pinching the connectors. It wasn't even latched. Took the safe guard and threw it back in the box it was returned to me in. I know that they had to see this, Hell If Ray Charles was still here I bet he could have done a better job. So after I re-rout the wires and put the cover back on, I go to run the truck. It wouln't stay running. So I adjusted the idol a little on the controller and the truck wouldn't shift out of 1'st. Yep, they really fixed the damn thing. The truck then died and I went to go and start it and the pull string came out. That is when I said Fu@# It. It's for sale. I don't know who I would pawn theis piece of crap off to, but I just wanted to say to Cen Support, Thanks For Nothing. You have made a beiliver out of me that neither you or your product are worth anyone's time or offort.

Singed,

Pissed Off......
Old 12-19-2004, 11:57 AM
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grnmchn
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Default RE: Cen Genesis So/So Dissapointment

Well, got the pull start fixed and no reverse. Why am I not suprised.
Old 04-18-2005, 09:59 PM
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TruckTragedy
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Default RE: Cen Genesis So/So Dissapointment


SAME HERE!!

The air filter is so **** that during my run in after the inital 7 tanks I got dirt in the engine
and it is absolutley rooted.

I'm pissed cause I have to fork out for a new motor it was hard enough getting my wife to let me buy the bloody thing in the first place.

Now I'm going to get a decent bashing with the rolling pin cause CEN F%$*ing Racing
cheap out on bloody air filters.

son of a *****!
Old 04-19-2005, 03:43 AM
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madmark
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Default RE: Cen Genesis So/So Dissapointment

honestly why sell something that u don't stock parts for
.......don't blame CEN , blame the bollocks that owns the shop..........
Old 04-19-2005, 11:06 AM
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poor judgement
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Default RE: Cen Genesis So/So Dissapointment

madmark: the shop didnt assemble the trucks....

there is and has been a genesis in my lhs for about 3-4 months now - the shocks are leaking on that too, some screws are finger tight, 2 are actually missing, and the shop doesnt stock spares either. i wonder how well it will run...

u guys in the US want to count urselves lucky, in the uk we have nowhere to send the things back to, emails are also ignored, and i will be blowed if im gonna ring cen up when i have a prob, as for the price and quality of spares.... oh dear. and i only owned a cen rally.

there is no way in hell i would consider the genesis after all the bad reports that have been posted, the materials used, and the cost and availability of spares. it could have been a good truck - oh and they retail for around £550 here... lmfao - its cheaper to buy and run a 1990 honda civic for gods sake.

i would however like to thank: Team Associated, Team Losi, Mugen Seiki, Ofna, Traxxas, OS engines, GWS, Acoms, Venom Racing, Protech and Imex for supplying much higher quality parts for less than the price of the equivalent cen items to replace broken or substandard parts on my "cen" truck. the only standard cen parts i now have on the truck are the wishbones and the diffcasings, oh and a floppy rally shell. says it all really.

not that any of that helps u poor gen owners out, just wanted u to know that u certainly are not alone in ur dissappointment with cens products.
Old 04-19-2005, 12:18 PM
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jadda
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Default RE: Cen Genesis So/So Dissapointment

I have had mine for about 5 month and i'm very happy with it. I have more problems with the MT2 so now it's on the shelf and now I only bash my gen. Of course some parts have been broken, sometimes my fault and sometimes bad quality. I can't say if other brands have better quality because I haven't tried all of them. I have tried Thunder tiger and kyosho and I do not like them, they have bad quality in my opinion.
My next truck is a savage so I will see if it's much better then the gen. Here in Sweden we have great support from CEN in Denmark. I know allot of people how owns gen here in sweden and they are all very happy with their truck and the customer support , their is never a problem with the warranty.
So poor judgement i'm very sorry for you and all the other ones that lives in the UK for the poor warranty and customer support. I do like your car (truck) and all the moods you have done, it is also great that you and other guys do this mods so we can see how it should been when CEN first developed the car (truck). I wish my MT2 looked like yours
Old 04-19-2005, 04:15 PM
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madmark
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Default RE: Cen Genesis So/So Dissapointment

CAN I JUST ASK U WHY ? u drive a cen thats actually made of team A. ,team L. , traxxas ,ofna and the rest , you,ve far too much time on yer hands ,Don't want a cen or not happy with a cen DON"T DRIVE ONE ,so so simple i,ve an mt2 i drive it hard ,crash it , fix it , and it beats the hell out of kyosho ,ttr which i own and can vouch for their less than crapy craftmanship. we all have are own opinion s poor judgement, try not ruin it for the rest of us .
Old 04-19-2005, 04:26 PM
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madmark
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Default RE: Cen Genesis So/So Dissapointment

oh ,and one more thing
POORJUDGEMENT..................................... .................................................. .................................................. .................................................. .................................................. .............................. of course the shop did'nt assemble the truck....................................after 12 years of modeling thats the biggest insult any self blow'n ego'd person has given .thanks for u're sooooooo much valued answer.[sm=punching.gif]
Old 04-19-2005, 04:43 PM
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Default RE: Cen Genesis So/So Dissapointment

I understand peoples frustration over the price and quality of replacement parts, however it is not a problem limited to one manufacturer.
I recently purchased four lower a-arms (plastic), four hub drive cups and two hub assemblies for the Savage and it came to £72. The hub drive cups were £32 on their own.
Personally there is no amount of money I wouldn't spend to upgrade my CEN or just to keep it running. That is because I love my truck and wouldn't swap it for the world. I realise there are people who look at things in a more practical way but from experience I can say that the grass is no greener with any other make.
Old 04-19-2005, 05:12 PM
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poor judgement
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Default RE: Cen Genesis So/So Dissapointment

calm down dear - u appear a touch sensitive their mate.

i have just been playing about with my truck doin mods thet benefitted in some way or another, and sharing ideas. arent we also entitled to an opinion, and to use the forum to share them? i just posted my opinions and experiences.

yea, and one more thing and all that - word ur posts a little clearer in future, if

of course the shop did'nt assemble the truck.....etc after 12 years of modeling thats the biggest insult any self blow'n ego'd etc etc
really meant it was the shops fault for not stocking spares...

oh - and I have an ego...?

lets leave it there then, eh?
Old 04-25-2005, 08:40 PM
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madisonIN
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Default RE: Cen Genesis So/So Dissapointment

I am sorry to hear about your problems. I had a few myself as well but give CEN a chance to fix it. You got to make some phone calls and make sure you get the name of the person you talked to. Not so much as to get somebody in trouble but to have a contact person there. Once you get that, you will get some great service. Be patient, I know it will be hard to do since you spent $600 bucks. But think of it as have a custom built car and the builder has tons of people lining up to bug them. It does not make the wait any easier to deal with but at least it put me in their shoes. Once you get it set up right the pain you are going through will be a distant memory. That is the way it was for me. Hang in there and let them get to you it will be worth the wait.
Old 05-27-2005, 10:51 AM
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RCnutz
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Default RE: Cen Genesis So/So Dissapointment

After all these months it is laughable that some people still take Cen's side. The truck was a fruit when it was launched and it still is even !QUOT!updated!QUOT!. I ran a T-maxx for a whole year all stock and broke nothing on it. Only problems I had was bending the hinge pins from time to time.
Cen has no excuse! They rushed a piece of poor design that lacks any engineering out on the market hoping they would hit the jackpot. Rocks get into the spur gears and break the teeth? Come on! 100 people had rocks get into their spur gears? Unlikely! Even if that were true that would prove how poor the design is.
Any piece of machinery has to be engineered for years and tested in order to assure a reliable and free of defect product.
The reason the Genesis is the fruit that it is is because a few 18 year olds got together and came up with ideas and designed the whole truck by the sound of music. More than likely had another couple of 18 year olds drawing the parts in AutoCad or Pro E and they came up with the great fruit sold at 560 green ones.
There did not even apply a conceptual force analysis to the chassis. Why? Because there were no real engineers involved.
Don't let yourselves charmed by some dude who answers the phone and will kiss some butt just so that you won't yell about how bad the product is. If you want quality go with a product like Traxxas. Proven to work great even stock.

I have a question for those who still buy the Genesis.... How many complaints does it take to stop you from buying a 560 dollar pumpkin with wheels?
Old 05-27-2005, 08:05 PM
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jadda
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Default RE: Cen Genesis So/So Dissapointment

ORIGINAL: RCnutz

After all these months it is laughable that some people still take Cen's side. The truck was a fruit when it was launched and it still is even !QUOT!updated!QUOT!. I ran a T-maxx for a whole year all stock and broke nothing on it. Only problems I had was bending the hinge pins from time to time.
Cen has no excuse! They rushed a piece of poor design that lacks any engineering out on the market hoping they would hit the jackpot. Rocks get into the spur gears and break the teeth? Come on! 100 people had rocks get into their spur gears? Unlikely! Even if that were true that would prove how poor the design is.
Any piece of machinery has to be engineered for years and tested in order to assure a reliable and free of defect product.
The reason the Genesis is the fruit that it is is because a few 18 year olds got together and came up with ideas and designed the whole truck by the sound of music. More than likely had another couple of 18 year olds drawing the parts in AutoCad or Pro E and they came up with the great fruit sold at 560 green ones.
There did not even apply a conceptual force analysis to the chassis. Why? Because there were no real engineers involved.
Don't let yourselves charmed by some dude who answers the phone and will kiss some butt just so that you won't yell about how bad the product is. If you want quality go with a product like Traxxas. Proven to work great even stock.

I have a question for those who still buy the Genesis.... How many complaints does it take to stop you from buying a 560 dollar pumpkin with wheels?
My friend has a t-maxx and all I can say is that he is buying more parts then me!!!
If you have had your t-maxx for a year and not broke a part (stock t-maxx??), I would say your are not a hard basher!!! I have had my gen for about 6 month now and I still have the same spur and pinons gears.......I have run it for about 2.5 gallons now.
I haven't seen a lot of complaining about the gen lately
So that can means 2 things, either no one is buying the gen or the gen has been better to quality!?=!??!?!?!?!?
Old 05-30-2005, 12:00 PM
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Supertronic Systems-Malta
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Default RE: Cen Genesis So/So Dissapointment

I agree that the Genesis trucks when they were being sold for the first time
had problem,but the Genesis trucks which are now being sold have no problems at all.

Most of the time the User is the problem and not the trucks

Regards
Old 05-31-2005, 06:39 PM
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madisonIN
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Default RE: Cen Genesis So/So Dissapointment

I like my Genesis and I have not had major problems, thats too bad that you did. I dont really feel that I paid too much for it. I had a T-Maxx and by the time I changed to aluminum parts, got a new motor, new head I was close to what I paid for my Genesis plus I can run good in grass that is more than 3 inches high. I am not knocking my T-Maxx but size wise it just cant cut it. Each one has their advantages The T-Maxx has the best take off and sounds like a formula one car when it winds up. The genesis handles like a tank but runs over everything like a tank. I am not in CENRacing's pockets but I think it is a great truck. Not every hobby shop has parts and yes you do have to wait on some customer service, it is not because they dont care it is because they are swamped with orders and they do follow up. Traxxas is good as well but if look on the posts there are a ton of people that dont like T-maxx's as well.
Old 06-08-2005, 09:06 PM
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Losmosis
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Default RE: Cen Genesis So/So Dissapointment

If you want quality go with a product like Traxxas???????????? BRAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA......


You must be 18 yourself. I guess you don't remember the OTHER crap Traxxas has came out with in the past.
Remember the Nitro Hawk??? What a hunk of junk. And that was the first one to come to mind, Traxxas has had more than one.


My point here is that EVERY company makes a product that isn't up to the standards of the public.
Associated Nitro DS, Losi XXX-NT diff problems. Just to name a few of the better known ones.
The consumer is like a woman they change there mind really fast and no one can predict what the will put the product threw.

Keep in mind that when that Genesis passes you on the track you will be right back on the ban wagon singing it's praise, Or fighting to keep up with it. Whatever you choose the Genesis is coming and coming fast...........................



Old 06-09-2005, 12:46 AM
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RCnutz
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Default RE: Cen Genesis So/So Dissapointment

Yeah! you keep waiting on the Genesis to keep coming! I'll pass on it! Everyone's entitled to their own opinion. You obviously had better luck with Cen products than I have so I think thats great news! As far as the Genesis passing on the track.... It may be a fast truck in the straight line but on most tracks I've seen cornering ability and light weight wins a race not a high center of gravity and nearly twice the mass of a T-maxx. The Genesis as it comes from the box would make a great bashing truck but as far as racing goes... Lots of aftermarket parts will have to come out before it will start wining races.
Old 06-11-2005, 12:11 AM
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Losmosis
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Default RE: Cen Genesis So/So Dissapointment

Just remember you said that...loll
The Revo needs hopup parts to handle well, and the drivetrain is wimpy. Just add an OS .18 and find out.
no matter my Genesis has just a few parts on it and it is a real screamer no to mention it weighs in at 12lbs 9 oz that's lighter than the LST.
You need to change the tires to race anyway and by doing so you loose 1 pound of weight.

Anyway my point was just that no one is perfect. not even traxxas.
Old 04-21-2008, 08:42 AM
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PatdlS
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Default RE: Cen Genesis So/So Dissapointment

What are the dimensions of the tires on the Genesis?
Old 04-21-2008, 09:39 AM
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7.5 inches high and 4 inches wide I think
Old 04-21-2008, 10:55 AM
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Tree1
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Default RE: Cen Genesis So/So Dissapointment

I am sorry to hear you are having problems with your truck. As with all manufacturers, occasionally a bad one passes through QC.

I have had no issues with my truck except the typical things newbies encounter. I have had my Genesis since 2005 and it is still going strong. I haven't driven her much because I am starting to get into racing but she is a Beast of a Monster Truck and a blast to drive.

All my R/C car are CEN products. I am loyal to CEN for 1) their affordablilty. 2) their dependability (I haven't had any major issues with the cars I have. Most of the problem I have had have been user error) and 3) they provide great customer support. When I was starting out in this hobby and I was having the typical newbie problems, they helped me a lot through their forums and e-mails. At one point, I was like some of you and I was very close to selling my Genesis and Matrix. I am glad I didn't beacause I really enjoy this hobby and I am looking forward to spending some father/son time with my boy when he is old enough.

If you have sent an e-mail and it has gone unanswered, you should try giving them a call. I am sure they receive tons of e-mails daily and a phone call to a representative would bea faster way of dealing with the problems you are having with your truck.

I would be a bit upset if I didn't get my truck back in the same condition that I sent it. I would expect at the very least, that they could have...NO...should have put everything back to its stock position. Good luck and I hope you can get these issues resolved
Old 04-21-2008, 06:32 PM
  #25  
The Real Dogman
 
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Default RE: Cen Genesis So/So Dissapointment

Tree1, Dude!! You are responding to a post that is almost 2yrs old!!

PatdlS dug up a very old thread!!

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