Come on, NitroPlanes. This is NOT rocket science. Why can't you guys get it right? Whoever is in charge of your internet ordering and customer support division needs to look for employment elsewhere and get someone in there who can run the business the way it should be run. If you need to hire more people, then do it. It will pay off in the long run. Based on all I have read here, you guys are headed for extinction, fast! You could be the best site on the web if you would put forth the effort. If it's your brother who is screwing things up, find something else for him to do and get someone in there who knows what the heck they are doing. Enough said. Time will tell.

Subject YAK-52 -55" wing
First you did a good job on the instruction manual this time.
Second the hardware package is a desaster ,no hex nuts for the bolts,no set screws for the wheel collers,no tail wheel wire,& no spinner
(my first YAK had a spinner)also the tail end of the fusalage where the stalizer fits in was not glued together and was crooked. Stab was not parallel with the wing,had to sand like mad to get it to even come close to parallel with the wing,also the hing material is so stiff its tough to bend and that puts a bigger drain on servos & battery. I still think its a good looking bird and just the right size for my needs.

By the way what happed to the $50.00 credit you said I would get on my next purchase? this is my third buy from you...heres the order numberfrom the first YAK...yhst-17210252890263-7917.......Lee

I ordered a brushless inrunner on Jan 2nd by that evening it showed shipped. The delivery date was the Jan 9th according to emails I received. I checked the UPS website and they state that billing information has been received?? Is it shipped or not. Speaking of shipping why does it cost $11.64 to ship a b20 inrunner motor. Must have been an expensive box!!! The only reason I tried you guys is a member of our club was happy with his experience. I realize things go wrong but......There seems to be alot of complaints about orders. Somethings needs done. Could someone please check out my order for 1 motor and see if it is going out, or has gone out. Heres my order #14648. Thanks, Greg

PM me the emails about the $50...I'll get an answer from the mfg regarding your concerns

I will check on your order today...will give u a reply soon after...the UPS charge is based on UPS's minimun 1lb charge (which is the actual rate we are being billed)....the reason for the $11.64 is because it's a special route for UPS to take going to your home since i assuem your area is pretty remote

I will check on your order today and PM you the status shortly....

Considering the volume they must do, in spite of being a small shop, the number of complaints is TINY given the postings here.

You should see the ratios on forums/sites for other manufacturers.

That's not to imply that there may be issues needing attention though.

[quote]ORIGINAL: nitrostaff1

Nitrostaff1, you maybe correct on the shipping because I am not in a bigger city. Ups delivers out past my house everyday, one way in and one way out. I will have to check that out more. I generally ship Usps priority so I cant argue that.

I certainly have no complaint about the quality of the models or delivery time. In this case, I was simply shipped the wrong model and paid $10 too much for it. Last week I ordered the “White C-160 Transall Scale Nitro Gas Radio Remote Control Twin Engine RC Airplane� with a Sale price: $199.00.
I actually received the “CMP C-160 Transall White 2x25 - 72" ARF Nitro Gas Radio Remote Controlled Twin Engine RC Boeing Plane� with a Sale price: $189.95.

I didn’t order, nor want the grey and white C-160, but the rather all white version. I really didn't want the version shipped to me and noticed my desired color scheme was sold out. By the time I spend $30-40 return shipping and wait for my original ordered model, the great low prices will have been negated. I hope this can be resolved; I want my next order to be the Seawind.

-dj

I just don't believe it. An order I placed with parent company RaidenTech on December 16th just showed up at my door. I cancelled the order after 2 weeks of no activity and no shipment notification and put the charge in dispute with the credit card company. RaidenTech told me if it did not arrive by Christmas I would be issued a refund. They were told unquestionably to cancel the order, yet it shows up 25 days after it was originally ordered. I had already obtained something else in place of the cancelled order with another dealer. Someone apparently does not understand the word "No."

I got the c-160 transall, the cream and white one and it is impossible to see in flight of course my eyes are not what they used o be but no one else can see it eiher except for the plane it is so big that is not a problem so i covered the undneith of mine yellow and on the inside buy the fuse with black and white checkers and the leading edge was done with a red as that was wha i had on hand and now i can see it, i always had to tip a wing before, if it is the same plane as mine i did not use the nacelle covers and pay only the shipping there yours but i have given them away twice and no one has sent any money yet and that was a few months ago i still have them if anyone wants them 10 dollars should take care of the shipping if not i will throw the rest in if less your change will be inside of the box with the covers, rollie

Appears that nitroplanes records show my order was shipped out last friday, only problem is they cannot find tracking info through UPS either. Nitrostaff1 stated if UPS does not show tracking on it today 1/11/07 then they will ship another one out USPS (hopefully priority) and reimburse me the extra for UPS. Sounds good, hopefully they stick by their word. I will just have to wait and see!

Since my last posting about Nitroplanes, a "fill it or kill it" E-Mail to them, a contact with my Credit card Co, and a caustic Yahoo questionnaire response, I received the item purchased in mid-Dec. It's too bad that I felt the need to make such a fuss. Commercially, NP has fulfilled it's obligation to me, and the matter is closed. Squeaky wheels can be avoided with preventative and routine maintenance, and maybe NP has realized that. With it's ever expanding product line, that I see on it's website, it's office/support responsibilities have increased too. Maybe that will benefit future customers and NP accordingly.

Raidentech is another matter altogether.

I don't believe that they are being addressed here.

The Nitrostaff and the Raidentech people are not the same apparently.

No, but their product is being shipped from the same location, so someones staff is not doing something.

Too bad customer service does not work through the phone, voice mail or e-mail.

It seems the only resolution is posting it here.

yhst-17210252890263-13674 - ordered on 12/19/06

Check it out and let me know the status and plan to expedite/substitution?

Eric

AFAIK SOME of their product is being shipped from the same location, but the people I've talked to there indicate that they are not in the same building or area.

The cross shipment may be when RT has a plane that NP sold, but NP has it out of stock.

NP has stated here that while Raidentech is their parent company, they have no control over what Raidentech does.

Yes, I know RaidenTech and NP are not the same company, NP is the spinoff company. I would put money on there is still a relationship there, but who knows? They both seem to suffer the same problems. Maybe the Customer Support division handles both companies? Who knows? I was a bit PO'd about an order I had cancelled 1o days ago showing up. I guess I was just taking it out on the keyboard.
I need to go and see if there is a forum on E-Sky's Lama V3. Mine just came crashing down from about 50 up today for no apparent reason. I cannot find the stabilizer weights from the upper rotors and was wondering if they flew off in mid-flight and caused the crash. I am going elsewhere to research this.

I have placed 2 parts orders a day apart with NP and sent them an e-mail asking them to combine the orders for shipping purposes. It was noted with the first order that the order would ship in 2-3 days. Why does it take that long? I also noted in the second order that I had 2 orders and wanted to combine the second order with the first. I guess we will find out if they actually read their email. Just in case they don't, I will repeat the request here: Please combine for shipping purposes orders # 15243 and #15284. I sent the email to the attention of Nitrostaff1, so maybe I will get an answer.

Nitrostaff1 contacted me via pm and let me know that my inrunner was packaged and awaiting Usps pick up for priority mail. I appreciate their quick response on this. I will let you all know how this goes. Greg

Finally a respone and in transit (really).

Eric

Nitrostaff1 contacted me last night and sent me my tracking number for UPS. Busy schedule kept someone from shipping at the Post Office (which I understand!!). He personally packaged and arranged shipment. Tracking number works!!!! Scheduled for delivery on the 18th. I'll keep you posted. Greg

Any business that makes the customer pay the return shipping on a DEFECTIVE product is a sleasy company in my book.
I ordered two identical rc helicopter toys from them, and upon recieving them and testing them out, I got one that did not operate.
When I finaly got ahold of a customer support rep., after calling nine times and getting busy signals, I did get a "rma" number.
It cost me nearly 50% of the purchase price to ship the defective item back to them.
This is wrong! I will not deal with a company with a policy like that.
So I learned an expensive lesson, and will not buy form them again unless they refund my shipping cost. (I won't be holding my breath.)
Bottom line, weak customer service and a down right sleasy policy on returning defective merchandice![:@]

I have previously built the Nitroplanes 120 size Corsair (review pending with RC Report magazine) and the 120 size Hellcat is just about ready to test fly (review has been written for this plane as well). I agree with some of the comments stated above about the poor quality instructions, lack of plans, replacement parts, etc. This leads me to the problem that I am having with the Hellcat. There is no guidance about placement of the engine on the firewall except the distance from the thrust-washer to the firewall. The hole that is built into the firewall is off center. Is this where the engine is to be centered? If so what degree of offset is recommended to center prop in the cowl?

Before X-mas I ordered a Silver Bobcat from them. I got it just after the first of the year. The only problem was the canopy was cracked in several places. I took a picture of it and sent it thru there email.

Email - no response

Tried calling them, either the line is busy or you get an answering machine, left message.

Phone - No Response

Tried calling again, another message

NO RESPONSE

Either I get a new canopy, or I cancel my credit card payment

Anybody else have these problems???

Jeff

I guess cheap prices beat out customer service every time. I've been on the forums reading all these complaints the last couple of weeks, and yet, a ton of people still shop at nitroplanes.com. I've had my fair share of bad dealings with that company and even purchased from them. Learned my lesson the hard way, like everyone else it appears. I'd rather spend a little more money and get a good quality product. As noted in a previous post, I've crashed two China model planes due to poor CG. The planes stayed in the air 15 sec total and cost $120 total. Cheap planes for the price, but that's almost $10/sec. My Great Planes planes have logged in over 60 flights. Yes, each plane was $100, but that's still cheaper in the long run, and the planes are still flying. Can't say the same for the nitroplanes.com ones.