Hey you Bobby. Like I said, I don't blame you at all and I think I'd do the same thing that you're doing. However, They only way we can ever get these guy's on the right track is to push. If you don't want to fool with it any more so-be-it. I just think that if someone docent demand good customer relations from these dealers, things won't improve. Maybe if you would give me the order number I could pursue it for you. After all, it's the right thing for them to do. You have a right to feel anyway you wish. However, as I stated in my 1st reply to your thread, Nitro Models has been everything I could hope for fro a Mfg. Good product, excellent packing, and the best packing I've ever seen from any shipper. So in conclusion........I have no problem in recommending Nitro Product, to anyone. I'll reserve my comments as to their flying capability for when I've completed one of the kits I have. Good Luck with yours, and I'd still like to see the glass work you are replacing the warped parts with, and the company that manufactured them. Bob Laine

hay Ram3500-RCU,
There is another guy doing exactly what your doing to his large NP P-38 (in the twin engine forum). It's in the other thread about the NP P-38...and he managed to use carbon fiber tubes to do the mod. I am making my elevator removable, as well as installing retracts I picked up from VQ (Spring Air units with offset nose gear), a four flap wing and a pair of .61 2-strokes side mounted, w/Slimline pitts style headers.

There are issues with the low fuel tank placement in the kit too, and I bought two Perry pumps to cure that low fuel tank placement...but if you use an engine with a built in fuel pump, you will be set. I bought two 2 1/2" aluminum spinners, 4" Robart scale wheels for the mains (w/foam inserts), and a 2 3/4" nose tire. 16 oz. fuel tanks with DuBro easy fuelers. I also bought the TwinSync with a glow driver and digital tach.

The stock kit has weak main landing gear blocks...and most the guys have either removed and re-epoxied the main landing gear blocks in, or went with retracts. The kit has no provisions for retracts...so you will have to make your own formers for the gear.

All the models have flown well...and with over 1000 sq. " wing...and under 15#...she is a floater. One modeler had a wieght of nearly 19#...and his flew well also. So a few mods will make this an acceptable stand off scale P-38. The stock kit has you epoxy the stab to the engine pods...and this is a very weak and dangerous way to build this model. If you do build it stock...you will need to make some kind of rigging to support the engine booms (pods), for transporting the model. The stab is built light...but I seriously doubt it is stiff enough to transport stock built with out damaging the stab, pods or both.

One guy installed Super Tiger .75's, another went electric. Most have used .61's and all flew very well. So a good pair of .60's is all you need...but I'm sure some one out there will stick a couple of .90's in theirs.

Good luck on your build and do post pictures,

Soft landings,
Bobby of Maui

hay Bob,
The modeler that made my fiberglass replacement parts goes by the handle of "EagleDancer", here at RCU. If you go to the other NP P-38 postings-in the twin section-you will see his work and what he is selling. He does seem to know what he is doing and made molds from the plastic turbo covers issued in the kit. He also made me my oil cooler covers in fiber glass, so I now have all my parts...finally.

My order number was 89115, delivered July 5, 2006. But Bob...no need to do anything any more with NitroModels for me. I've turned it all over the my credit card company...and by this week...the Shariff will be delivering my court summands. I'm sueng these folks...and they will now reap with they sewed. Yes...the only way to get folks to get the message is to deliver a message...they will remember. they will remember me...now. This kit cost me $379.00 delivered to Hawaii...I felt I was ripped off by a company that could care less...and that is a good bit of money, no matter how you look at it. The lies about sending my parts to me twice, upset the apple cart for me...and I decided to file a law suit to recupe my losses. They will never ever get one dime out of me again.

Soft landings always,
Bobby of Maui

SO sad Bobby. But as they say.....everythings well that ends well. Let us see your finished model. Thanks for all the good info and I'll be looking foward to seeing how they fly. Bob

Just a point of info,,,

I used 2 OS 70's and had NO issue with the low fuel tanks

Bobby,
Maybe N/P is just about to prove to everyone what you've been saying. I see there is a N/P mfg. forum now, right here in the arf section, and low and behold, there are no replies at all from them on any of the threads asking questions on their products.
Not a good way to start out a forum for a company.

Hi Bob, I'm not really sure what's going on...your case was closed in our system because the replacement part you requested was shipped to you already....
USPS Tracking#420967619101805213907249488610 - Your item was delivered at 12:32 pm on August 28, 2006 in LAHAINA, HI 96761....So what happened to the replacement part that you received? Why are you still so unhappy? Let me know....And we never ignore customer request and I'm not really sure what's wrong with your case because I look at the system and it shows that your case was taken care of already...If you like to reopen the case, I'm here to help you. Vince

Well now........... finally we hear the rest of the story. Thanks Vicent, for coming on the thread and letting us know that "Nitro Models" does reply to their customers request. I'm looking forward to putting my two kit's together, and I recommend Nitro Models to anyone looking for an "ARF," with an unbelievably low price, and packaged and shipped so that it is even "UPS" proof. As I've stated several times before This company, "Nitro Models" provides an excellent product, and really are concerned about the needs of their customers. Bob Laine

To NitroPlanes,
As in my e-mail to you yesterday, I highly suggest you check your office...for I never reveived anything from you. I've not heard a word from you in over two months. And all of a sudden your here, wondering what could have passibly happened to your reputation. I did not receive anything from you, nor the the last time you told me the same thing...But the shipping number you sent to me is quite different from the above number. I have a very difficlult time believing any thing you have to say. Your history with me is less then steller.

I have a hard time dealing with people that say one thing, and do another. I have even more trouble handling folks that dis-honor their agreements with me...stop communicating and then take it one step further...lie to me twice about my in-bound replacement parts. You Sir did both...and managed to make it to my permanite s--t list.

You want peace with me...ok, here is my offer. Refund my full purchase price, to include my shipping costs, about $373.00 U.S. Send me a "Pre-Paid" UPS or FEX shipping label, and I'll send your kit back to you. This will and only this, will keep my quiet.

Bob Paris

Hay Bob Lane,
I have no idea what working relationship you have with NitroModels...but you need to go to their forum here at RCU. Not one question has been answered by NitroModels to the many posting I saw yesterday.

Now what is very interesting is their forum has been substansually changed since yesterday...and all the negative postings by several modelers have been removed...to include my own posting. Now isn't that interesting...I wonder how that happened.

Sure smells like horse manuer to me.

Soft landings always,
Bobby of Maui

Well stated Bobby. Even though I myself have had no problem with Nitro, I find your response to "Nitro Models," to be proper and straight forward, and right to the point. Now..............let's see where the "buck" stops. (pun intended)
By the way......I have no relationship to Nitro Models, whatsoever. I'm merely a customer like yourself. And.........after taking everything into consideration, I tend to lean toward what you say as being accurate. I too find the erased threads strange. But........remember we sometimes have "overzealous," moderators that will delete remarks on the threads. Especially now that Nitro Models is an advertiser.
Please let us know when you receive the refund check. Right now I've got to stop typing and see if I can locate a strange odor that's beginning to smell. lol Bob Laine

Hay Bob,
Not one person wrote a four letter word...and a few wrote direct questions to NitoModels. None where answered...but last night, there were several postings by NitroModels on their forum...and all were missing this afternoon. Even the NitroModel postings were missing. Go figure...

I have no idea what makes these folks tick...but they have half decent kits now...and with a little work, nice simi scale airframes. They are inexpensive and of good size. One would think that they would care what their reputation is like, for in all my experience, your reputation in this hobby is everything. It's a nich kind of hobby, and every one kind of knows everyone else. We all hear and see what is going on all over the globe with model airplanes. I've kits from Germany, England and from down under. I've bought kits from Asia too...it's a small world in this hobby.

To be honest...I don't expect to ever hear from them again. And I'll be highly surprised if they ever answer my above posting.

I've got a several of their kits. Two .60 size P-51D's ( one I made into a "B" ) and a F6F. These are half decent kits now and so far all their kits I"ve seen are good flyers. I just don't get it.

Christ...this hobby is supose to be fun ! And Bob...you got to believe what you believe...and if you have good luck with NitroModels...good for you.

Soft landings
Bobby of Maui

To Bob Paris, the best we can offer you is to give you $125 (amount you paid for the replacement parts). This is the best offer I got for you and if you willing to take the offer to soothe any of your frustration, send an email to [email protected] w/ subject: BOB PARIS and I'll have someone work on your case next week.

And regarding any posts that were removed, we do not have anything to do with it...You may want to contact RCU regarding this matter..The only thing I do at RCU is to take care of unhappy customers for NitroPlanes.com and that's it....Whoever has a problem or whatsoever, just post it here at our support forum...that way, everyone that works here get to read them....

As you can see, this is the main reason why we got the SUPPORT FORUM here at RCU...so everyone (including the corporate bosses) gets to see what's really going on with our customers....Our upper management people don't read emails (but they do care about our reputation), so sometimes we don't really knwo what's going on because people that answer emails for us could be bad people...some people are irresponsible, some people are just lazy....It's not easy to find the perfect people doing EMAILS for you but we do our best to screen out the best guys to do the job...What I do is just look at the case in the computer file...I don't dig through emails because some customers have a history of over 50 emails so we don't really have time to go through all those emails to know what is really wrong...we just look at the computer...and it tells us that REPLACEMENT PART REQUESTED BY CUSTOMER (you) was sent....I have no idea why you didn't get it...and you NEVER STATE what you received when the tracking# clearly stated item was received late August!!! I mean, if the tracking # shows that the package was RECEIVED, how can it be our fault right? We deal with tons of orders a day and it's not easy to work on someone's case forever when we had proof that things were done and taken care of....and taht's why your case was CLOSED...and i had no idea who did the follow up after that....anyway, take $125 and just call it even

Vince

Congratulations Nitro Models, You have lost any credibility around here. Sell your junk in China.

I don't know who removed posts from the other forum, but I removed one from this thread.

Just for the record, we moderators will remove posts that are overly aggressive.

Anyone has the right to complain if they are not satisfied with a product or service, but please keep comments civil.

Thank you

Nitrostaff1... I spoke with you briefly the other day about this matter. I asked Bob Paris, to call you as you requested me to do. I'm sorry this thread has taken such a negative turn over a matter that could/should have been resolved long ago. It seems to me that your offer to Bob Paris, is very generous and far beyond what most Mg's would offer at this late stage. Maybe in the future it might be good to have someone sign for the delivery when it's shipped. By doing that, Nitro would have proof that it was shipped, and of course the additional cost would have to be factored into the shipping cost.
Your response, to Bob Paris, I is far beyond what is generally expected in this hobby. I'd advise Bob to accept it and put this matter to rest. This will be my last response on this matter, but I just want to make it very clear........I have never received anything but the best treatment and fast shipping for anything I've ever ordered from Nitro Models. An, I will continue to buy, and recommend "Nitro Models," to everyone Bob Laine

Hi Bob L., we have a Vincent and a Vince here! : ) Obviously you spoke to vincent on the phone....anyway, thanks for the kind comments! I'll remember you and make sure you get the best treatment from our customer service whenever whatever you needed...so if you ever need the fastest response, please mention my name on the email or phone so you'll get the VIP service from us...we love people like you and if you ever have a chance to come down to LA, you'll know how many happy walk-in customers we have (however walk-in is closed till after christmas because things are so busy now)

anyway take care! i'll be back later tonight

Hey Bob, thanks for the info. I will check out that other thread. I have also been considering going electric and reversing one motor for counter rotating props. What do ya think. This plane was always meant to be stand-off scale, but, I still believe it can be made a little better looking with a little effort, and creativity, and given its low price, may be one of the best values going for a P38 of this size.

nitrostaff1 Thank you for your offer of fast assistance should the need ever arise. However, I don't see how Nitro Models, can improve on the service and product that I've already been afforded. And you are right.........The person I talked with on the phone said his name was "Vince," I thought. Maybe he did say Vincent. Either way they were very responsive to my request. Bob Laine

Vince can you dispell or confirm is Nito models raidentch ? If not and after xmas can you post you post your adress , I travel to La all the time and tried to call but got an answering machine .
Thanks , I would love to buy from you guys but I am just trying to figure out who Nito rc is .

ram3500-RCU,
For the price...it is a good sized model. I did all the wing loading caculations, and if you go to the twin forum, and read the post on this P-38, you will find the numbers. But in short it comes out to be the lightest wing loading of any current P-38 on the market. VQ which is the best in scale, has the hightest wing loading, with the KMP issue of the P-38 coming in second. Nitromodels will come in near 28 to 30 oz./sq. ft., which for a twin WWII fighter is very reasonable.

Your going to be a bit heavyer going electric, and if my memory serves me right, the electric version came out the heavyest of all the models built so far. I'm shooting for 15#...and not sure I can make that weight. The 12~12.5# shown on the box is unrealistic, and if you take the weight of the kit, then weigh out all that is going into the model, you will see getting this model under 12.5# is not a realistic figure. Most models have come out over 18#.

When I first reveived my kit, I sent a nice e-mail to Nitroplanes about issues I found with the kit. I'm not talking about the missing or warped parts, but the fact in how the airframe was assembled, the lack of provisions for retractable landing gear, and the two flap wing...not a four flap wing, but all their models have just two flaps no matter how the real aircraft were configured.

Good luck on your build,
Bobby of Maui

Bob Lane,
Just to let you know, I accepted NitroPlanes offer, because it is all they will do...if they do as they say they will. As to their offer being "far beyond any thing expected in this hobby", you sure must be a newbe in this hobby. Tower will not only refund your kit price in full with out question, but they also will pay for shipping. I had an issue with a first issue ARF kit that developed after I started to build the kit. Tower accepted my word, had me ship the model back to them ( I had to cut the wing in half and pull off the rudder too), and I was given a full refund. No problems at all with Tower Hobbies, and it was settled in one week. Tower shipped me an order for over $340.00 of radio gear...it never arrived...and they shipped a second radio to me, this time paying for a next day air shippment. This is what I call Customer Service. VQ will contact you if they ever find an issue with anything they have sold you...and make it right, no matter what the cost to them. I've been dealing with Tower Hobbies ever since 1987...VQ for three years and there is a reason these folks get my business. Customer Service.

I tried for months to get my problem resolved with NitroModels...and I took the best deal I could receive from them. They are no where near the standards set by Tower, VQ, Cedar Hobbies, Jet Hobby Hanger, MECOA, SlimLine and many many others I have delt with in the past fify years of being in this hobby.

What I was looking at was a civil case against NitroModels, I have already contacted my credit card company, and lawyer...I will stop all this after I recieve the funds promised by NitroPlanes1. I also contacted the Fed. trade commission and several other folks like the B.B.B. for the lack of response from NitroPlanes. As to this date, I've yet received my parts. I'm not the only person that has issues with this company (just do a little resurch) and even after I do receive the funds they now promise me, I'll never do business with them again. If I want something NitroPlanes offers...I'll go buy it from AK-Models, they have a reputation for serving their customers, for they have earned their reputation.

When I do receive my cheque' from NitroPlanes...I'll post that on this forum too. To me, INTEGRITY is an earned honor. All I've received from Nitroplanes has been words and empty promises. I take it quite personal when somebody dishonors their agreement with me...after taking my money.

Soft landings always,
Bobby of Maui

I'm glad you are finally getting of closure with the problem you've had with "Nitro Models," (or lack thereof) and thanks for keeping us informed.

When I say "Far" beyond.......I'm refering to the fact that Vince,/Nitro Models, had already replaced the part's to you and the matter was taken care of. In reading your other post's, It seems like you had already contaced them several times before regarding the construction techniques et on the plane. After your many contacts when them, perhaps the assumed you weren't ever going to be satisfied and just quit responding to your complaints. Especially since they had receipt that the replacement parts had already been delivered to you. By the way.......Tower Hobbies has their problems the same as everyone else in this industry. Do a search on "TOWER," or any other manufacturer and you see very quickly that all of them have ample complaints about their particular company.


I guess you could call me a "newbie" because things change so fast in thes hobby, one never knows all there is to know about anything. Let's see..........Started RC in 1959, designer of several successfully marketed kit's, with one of them still being produced today, after 25 years of production. I've competed on the national level in manyn "Scale Contest. I've been a Leader member for AMA for many years. Associate VP. As you can tell by my AMA number, I'm not the oldest member, but I not the newest "Newbie" by a long shot.

Bob Lane.......... Just to let you know, I accepted NitroPlanes offer, because it is all they will do...if they do as they say they will. As to their offer being "far beyond any thing expected in this hobby", tried for months to get my problem resolved with NitroModels...and I took the best deal I could receive from them. They are no where near the standards set by Tower, VQ, Cedar Hobbies, Jet Hobby Hanger, MECOA, SlimLine and many many others I have delt with in the past fify years of being in this hobby.

I'm glad you are finally getting of closure with the problem you've had with "Nitro Models," (or lack thereof) and thanks for keeping us informed. When I say "Far" beyond.......I'm refering to the fact that Vince,/Nitro Models, had already replaced the part's to you and the matter was taken care of. In reading your other post's, It seems like you had already cont aced them several times before regarding the construction techniques et on the plane. After your many contacts when them, perhaps the assumed you weren't ever going to be satisfied and just quit responding to your complaints. Especially since they had receipt that the replacement parts had already been delivered to you

Tower will not only refund your kit price in full with out question, but they also will pay for shipping. I had an issue with a first issue ARF kit that developed after I started to build the kit. Tower accepted my word, had me ship the model back to them ( I had to cut the wing in half and pull off the rudder too), and I was given a full refund. No problems at all with Tower Hobbies, and it was settled in one week. Tower shipped me an order for over $340.00 of radio gear...it never arrived...and they shipped a second radio to me, this time paying for a next day air shippment. This is what I call Customer Service. VQ will contact you if they ever find an issue with anything they have sold you...and make it right, no matter what the cost to them. I've been dealing with Tower Hobbies ever since 1987...VQ for three years and there is a reason these folks get my business. Customer Service.

By the way.......Tower Hobbies has their problems the same as everyone else in this industry. Do a search on "TOWER," or any other manufacturer and you see very quickly that all of them have ample complaints about their particular company.


you sure must be a newbe in this hobby


I guess you could call me a "newbie" because things change so fast in thes hobby, one never knows all there is to know about anything. Let's see..........Started RC in 1959, designer of several successfully marketed kit's, with one of them still being produced today, after 25 years of production. I've competed on the national level in manyn "Scale Contest. I've been a Leader member for AMA for many years. Associate VP. As you can tell by my AMA number, I'm not the oldest member, but I not the newest "Newbie" on the block by a long shot.


What I was looking at was a civil case against NitroModels, I have already contacted my credit card company, and lawyer...I will stop all this after I recieve the funds promised by NitroPlanes1. I also contacted the Fed. trade commission and several other folks like the B.B.B. for the lack of response from NitroPlanes. As to this date, I've yet received my parts. I'm not the only person that has issues with this company (just do a little resurch) and even after I do receive the funds they now promise me, I'll never do business with them again. If I want something NitroPlanes offers...I'll go buy it from AK-Models, they have a reputation for serving their customers, for they have earned their reputation.


I find it simply unbelievable that someone would go to all the time and expense as you have over such a small issue. After reading this post, it's very easy for me to conclude that you are just a chronical complainer with every manufacturer and product you purchase. Maybe this is not the "HOBBY" for you. Things do happen that are beyond the control of any of us from time to time.

When I do receive my cheque' from NitroPlanes...I'll post that on this forum too. To me, INTEGRITY is an earned honor. All I've received from Nitroplanes has been words and empty promises. I take it quite personal when somebody dishonors their agreement with me...after taking my money.

Judging from this statement.........Even now, after Nitro Models has agreed to send you a refund for parts they've already sent you, you have a negative outlook on even that offer. Bob Laine (LAINE)

Hay Bob Lane,
It was not a small issue to me. Just to let you know...they state that they sent me my parts...that was the second time they made that claim, sent me shipping information, and it turned out to be false. I sent them e-mails about this, and I heard nothing back...NOTHING. My sweetie is a lawyer, and when she understood what this company was up to, decided to help me try to get my funds back. Lets just say I'm tired of being ripped off by folks and that this was the issue that brought it to a head. They state to you they shipped my missing parts, but in reality...they did not send my parts, either the first time they stated so, or this last time they said my parts where inbound to me. Did they respond to how many times they said they shipped my replacement parts...? Nope...and I doubt they will admit it either. Legally, they are making an effort to make it right...abit...four months later.

At this point in the game, to me, the honorable thing to do would be to refund my money and take back their model. And it took four months to settle this issue. Now...is this what you call, customer service? You can call Tower any day and talk to a warm body. I called a dozen times to NitroPlanes...and all I ever received was a telephone answering machine. And I do feel I was more then resonable with these folks.

As to your modeling skills and length in the hobby, I ment no harm to you, and please accept my appology. My AMA number is 15016, I've been in this hobby a while too.

It was the false e-mails to me that got me going. I was hot to get this model started. was one of the first to order it. My origonal contacts with Nitroplanes was to be helpful and more. All my first contacts were of this nature...but after a month, I began to understand they were just ignoring me. They answered only two e-mails...both to tell me my parts were being shipped...no other e-mails were responded to. So after one month...I stopped being helpful about their products...and directed all e-mails about receiving my missing and damaged parts from them. You belive that they sent me the parts...but they never did...never. And only after I had contacted my credit card company, filed complaints with several Federal and State agences and start legal prcedings...did I get a response from NitroPlanes. Wow...now ain't that a great way to do business.

I take it you never tried to do business with Nitroplanes old company...Raidentech. Do a search on Raidentech...believe me...it ain't pretty no matter how you look at it. And just changing your name doesn't alter who you are...or how you treat your customers. Now Nitroplanes has made some bold statments about their "NEW" customer service...time will tell.

I've never posted a negative issue about any company on RCU...EVER Bob...but I do post positive issues with companies I deal with. I honor those that honor the hobby. I love this hobby, and I've been in it for over fifty years, but I'm just tired of all the rip-offs...so many folks just let it slide...I decided to follow this through, no matter where it took me. I mail order all the time, because we have no real model airplane hobby shop on island...and yes, folks make mistakes. When this happens I will contact the company, explain my issue, and find resolution. And yes, some times things happen that are beyond our control...but with good communications, the issue is resolved. NitroPlanes was indifferent, failed to communicate and lied to me. I never received my parts Bob...Never.

Soft landings always,
Bobby of Maui