I hear that, BUT, those must be worst case scenario's? If all repairs take that long wouldnt people quit buying them??? Or at least from the poor quality mfgers?

Hi Rich,
Sorry I wasnt being pointed, just saying that some of us do openly communicate on this forum, and are fully accesable to customers and prospective customers, and that we do have time to talk with the end users of our products, I personaly make a point of being contactable.


BRG,
Chris.

diceman has it right,this is technology that we can't do much to fix in the same manner you could replace a connecting rod in a o.s. 91. it's a source of frustration for us and not all of us deal with it real well. where ram went wrong was by violating a cardinal rule of business . service what you sell and communicate with your customers. [answering the phone is also nice] i hope the new management will look to great examples [bvm for one] and get it going in the right direction. they have a great product line and i intend continue my relationship with ram .who was it that said you don't get pearls without irritation.

Gordon, your post, (as long as it was ), was excellent. I think you nailed it on the head though with the above quote. I myself just want to be informed and told the truth. I may not particularly like what I'm hearing, but it would at least be honest and I would know what was going on. I hope all the manufacturer's of all our products, not just turbines, take heed.

I have a good example myself. Take Ed & Kevin from Great Northern Models, those guys were given a big bag of crap earlier this year and never once did they dodge calls, mislead, etc. They did not always have good news, but they HAD news and I appreciated that.

Again, great post Gordon.

George
SimJet/GNM

This is my first reply on RC Universe so I hope I am doing this correctly. My name is Bob Price and I developed and build the Auto-Start ECU's for the Ram engines. I will handle all RAM Auto-Start ECU upgrades/repairs. As far as Tony F's comments, I will not describe my last experiance with him on this list. I don't think there are many people out there that think I have not given my all with much enthusism to help RAM customers with getting their engines running, explaining the ECU operation/features, and upgrading/servicing their ECU's. I will continue to the same now.

Bob Price
RJP Model Products
16333 Breakaway Rd
Cedar Park, TX 78613
512-259-9232
[email protected]

Wow that was Fast Hats off to Mr Price he was the first to step up to the plate to help out, great good news I would like to suggest a name change of the Ram turbine line to.....Phoenix micro turbines ... PMT

Thanks for letting us know that you are here and willing to back/service the ECU's. I think this will put many minds to ease.
Well, from what I've read so far with the turbines themselves being serviceable by at least one manufacturer (TJT) and possibly one individual (Carlos), and the ECU's by Bob, it looks like at least the existing A/S RAM's will continue. What about the older engines? Who handles/handled those ECU's?

George
SimJet/GNM

Hi George

I believe that the old style RAM ECU's were designed built ( and repaired) by Andy Low at Electrodynamics Inc 31091 Schoolcraft, Livonia MI 48150

(734) 422-5420 or online www.electrodynam.com

Best regards

And what does the Scottish RAM agent make of situation. Will we see RAM rise again, or are they a spent force ?

You have been very, "unlucky" ( for want of a more descriptive word ) with the turbine companies you have been agent for.

Well hello

I see you still employ the same typist as you did last year.

By your last statement you have confirmed that you are involved with the same mob that gave me a hard time last year with your constant vitriolic attacks via the modelflying.org website.

There were other clues in your previous posting too, but I chose to ignore them.

Nothing changes.

If you have nothing to contribute to this forum then choose another hobby. You are certainly doing this one no good at all.

If however you want to contibute, sensibly, then you'll have to change your tack, or you'll suffer the same fate as before and be switched off.

As for RAM, and my customers. Without exception they are satisfied with the service I have given them. Even yesterday, after confirming the news about RAM, a customer still placed an order for an engine, and a RAM too.

I must be doing something right.

I'm sorry but I don't quite understand your comments about being "unlucky" with suppliers. Perhaps you could enlighten us.

The choice is yours. Contibute sensibly, or try some other means. You know my email address.

Leave the forum for proper jet modellers who want answers to problems.

It's not for modellers with problems, wanting.

Best regards anyway.

Think you lost the plot somewhere.....

Have tried modelflying.org but it does not exist.....but sorry to hear that you have had a falling out with another RAM owner.

Wish to enlighten us ?

Well, ' ve read it, re-read it, and just to be sure I read it again.

Just where did it say that I'd fallen out with another RAM owner ?

If you have a RAM, which I doubt, then this is as close to falling out with one as I have ever been.

Perhaps it lost a little in the translation from English to common sense, I don't know. But, I feel sure that you will .

Anyway have a nice day. Now I'm off flying, as I can do now, every day if I want. Jets 'n all. I have my own flying site.

The Sun has got his hat on...........................................

"same mob that gave me a hard time last year with your constant vitriolic attacks"

That sound like a falling out to me....there is two sides to every story

Anyway, if you spent less time looking for battles you would have noticed that I am more interested in getting service for my RAM, hence the questions, If you have skeletons in your closet, thats your problem.

But what about getting RAM serviced ?

Answer the questions, what do we RAM owners in the UK do for service and repairs, both mechanical and electrical ? All the discussion appears to be about the US situation

I thank you for your enquiry


In the first instance send the engine to Turbotek with a brief description of the fault, unless of course it's glaringly obvious by having been turned inside out by brutal contact with mother earth.

If it is a general technical query, then an email with the engine serial no. the ECU serial no. and the software version number, and again a description of the problem, then we can go on from there.

All other enquiries by email please. Open all hours, but then you knew that already.

Turbotek. Miniature Gas turbine Specialists. It's what we do.

But what about the real questions,

Where will you get spares, can you balance, test run and calibrate.

How about the ECU, can you re-chip, replace, de-rate, etc.

What will the turnaround be, i was under the impression that you just sent everything back to the US.

These are the questions, the answer is not "just send it to me".

Anyway thought you had gone flying......Not get it to start, same problem with mine that why i need the help.

Hello again

I thought you said you owned a RAM.

If you do then you should know that most of what you say in your last post, is utter nonsense.

As for the rest, I have the equipment required and the expertise to use it, and as I said also, an email with the relevant info is required first.

Thank you.

Off flying now, I just forgot my Lucky White Heather.

"utter nonsense"

Are you saying that turbines do not need spares, or balancing, or test runs ! ! ! !

Agian these are serious questions. Are you a serious agent ?

YES I DO OWN A RAM !

So I don't have a RAM,.......

750 Air Start Ser No. 750098, check it out !

Got it of a guy in the US just recently..... Never got it to run in the UK. Took it out of my F15 and put a Jetcat P80 in, never looked back.

What say you now ?

So if it is "utter nonsense " that turbines need servicing, spares, balancing, test runs etc, then this RAM must be considered as disposable....?

Why don't you stop looking for an agrument that isn't there and help the people that bought RAM turbines. Maybe if you did that in the first place then RAM would have a better reputation that it currently has.

All this bickering does not help RAM.

Hello, again

You are very selective in your responses.

I didn't say anywhere in my reply to you, that RAMs "never need servicing, spares, balancing, test-runs etc"

What I did say was to email me with all the relevant information, and what you want done to the engine, and I would deal with it.

I can't put it any other way. I cannot fix it if I don't have it, and I won't have it unless you send it.

As for all the other technicalities, next time I stub my toe on the edge of the T.M.I Shaft balancing machine I have sitting in the left front corner of my workshop, I'll wonder what on earth I was thinking about when I bought it.

Just back for a coffee in case you ask. My PRIVATE flying site is just over the fence from my house.

Hear from you

So what exactly did you mean by "most of what you say in your last post, is utter nonsense ". Make your mind up do they need servicing and spares or not, and are you even remotley interested in serving the RAM customers or just on here to have a grumble ?

You are suposed to put the JETA-1 in your plane not DRINK it....... but then as you say "there is no cure for JETA-1 "

I like many others have put money into the RAM bank account and supported the company by buying their products, you on the other hand appear to have nothing better to do than to winge and look for someone to blame or argue with.

And you expect me to send you my RAM turbine....Yeah !

Well sadly I have to go. I would like to stay and play, but i have go and do some work.

What planet is Auchtermuchty on anyway.

Seems folks are pretty unhappy with companys not delivering on promises. There was Emron first, others followed..
Then there was RAM, others are surely to follow if service is kept at these levels... Choices are going to get limited. Fact is the big other hype machine is doing its best to hide the symptoms of failing engines, poor quality and mnf indifference....

Well I have tried.

I have offered to examine your engine, and you have declined.

What more can I do?

If you do not want it checked out, then why all the hassle?

But, in the end you resort to insults and gibberish.

I will say again, and to anyone listening, if you send the engine to me, I will get it running for you. No catches. No tricks.

You send it, and I'll do the rest.

I won't be holding my breath until it arrives though, for I fear it never will.

I'll keep you all posted.

hi ian, remember me. I've seen you again and look forward to seeing you again very soon...

Don't hold your breath......my turbine ain't comming your way, thats for sure.

I would only send it to someone I can trust to do a good job, with a good reputation and who isn't going to go badmouthing the customers or telling them they are talking "utter nonsense", assuming that with your approach to customers you will follow RAM down the tubes......

Happyjetflyer,

I am asking you now to take this discussion off RCU and discuss it in private. Yor bickering and insults will not be allowed here.

Todd