I can't understand this, Nitroplanes is a business that wants to sell planes and keep thier customers happy. I know this because I have gotten bad product from them but when I call and complain. They handle it and I get what I ordered and sometimes even more.

Like I said before Nitroplanes and Xheli are the same and back45 daysago I ordered a 450 Heli, got it and I checked it all but on spool up it glitched and wrecked the copter. I called them got an RMA and sent it back and now in 4 days I will be receiving a newer version of the copter with a 2.4ghz instead of the 72mhz it first came with and not a penny more to me.

All I can say is Talk to them nice when you have a complaint and sugar coat everything, don't be stupid and mad. Because they are people too and really don't like hearing chit all day.

Chit on them and they chit on you !

Maybe I missed something here, but I think that's exactly what I said about ARF's. I don't even bother with RTF's

Hmmm what does it matter, you either fly or don't fly.

BTW my batts are almost all charged, so its off to the field for me I just love 6am and no wind here.

OK! Slictrix.

<font color="#00265e" size="2">Stuntpilot51</font> I wasn't against what ya said about ARF but figured it worked for RTF also, like I said you fly or you don't.

Like give someone an ARF that hasn't really flown yet and it's basically the same as giving a newbie a RTF.

Either way the best way is to build your own after you get sick of Micros, that way you have actually what you want and learned thru the build process what it takes to fly it. And you will be very careful as to fly a sim for many hrs before you risk your $$
on real hard ground. ! .

Slic,
I started 23 years ago and built my first plane from a kit, there were no micro's or ARF's or RTF's back then., nor were there any simulators. I had to risk my $$ to learn to fly. I've planted my share of planes into the hard ground.

You don't learn much from building an ARF, you assemble it not build it. An RTF you will learn nothing.

Your statement you either fly or don't fly really made no sense in relation to what I said.

Opps sorry it made sense to me, but then and again I am on my 2nd 12 pack.

Lets see youslap togetheran ARF and you fly or you don't fly or perhaps you buy anRTF and you fly or you don't fly.

But the REALEXTENTof RC is to build your own and learn the hard way from the ground up, not shortcuts like ARF, RTF orany crap like that.

60 yrs ago I got stranded on this planet and always learned the hard way on my own terms, sure I have been fooled now and then. So much so I could write a book about it and make a mil on what to avoid in life.

But RC is a Hobby and suppose to be fun

I agree.

So according to you this guy is probably not going to fly, just like alot of other newcomers who buy from NP and can't figure out the instructions or repair a problem that nearly all of them have.

If your on your second twelve pack by noon, you probably won't be flying either.

Yes the first thing to do with any RCProduct is try to fly or drive it and if there is a probelm you can not correct then you contact Tech Support and STATE there is a probelm and it's unflyable or undriveable. Being firm but not crazy or over antimated about it all and if you do it correctly they will issue you an RMA number. Then you ship back the defective product and they will fix or issue a new one sent to you, without further cost.

12 packs and batteries always run out and when I hit 16 beers I always retire to my shop to play with a plane or copter or 2 andthen take a nap.

Hi

This person is not alone , there parts support , is not exsitant , or at the least very rude . And this guy SAM , should be in politics and take his S**t and his mouth , some where else . It is the first time I have met anyone so rude , with absolutly no ambition to be in this hobby , but to collect a paycheck . What a low life BTW ,................ he lies .

There promotion for there sales is great . Above and beyond , After that ,..................... good luck , and prey . There,s no point in hopeing .

Not a very good rep for our hobby .

It,s the very first time I have ever incountered such a company , and the first time I have spoken like this

Hi

Even JACK THE RIPPER WAS A NICE GUY TOO , inpublic

Quote :I have met a couple of these guys at Toledo this spring, and they seemed like pretty cool dudes to me./ I most certainly don,t doubt you There sales department ,............................. FANTASTIC ,.............. Product support , Bye Bye Bye . Especially that guy SAM

Hi

OOOOhhhhhhhhhhhh ,....................... one of these guys

unfortunately with the RTF RTR market its not just the chinese stuff that you have to watch out for honestly on average ive had better luck with the imports than the domestics I've had a bunch of the cheap chinese boats that have never given me a issue till i try something wounderful like pop a 3s lipo where a 7.2 nimh belongs and "Smoke on the Water" takes on new meaning but with my aquacraft supervee brushless it came from tower with a faulty esc. I used to be a builder but now what i build is for display and the cheap foam if for crashing it hurts less when is just money and not money, time, blood, sweat, and tears in the bottom of the bucket your carrying back to the truck i have a whole fleet of rtf bird with the majority imports all with no issues but the first one i bought from the LHS the great planes electrifly select scale cessna was 1 1/4 ounces tail heavy and had a esc that burned out in 2 flights
I guess all I'm trying to say is sometimes the domestic "high quality" stuff from the big dealers suffers from the same problems as the mass produced cheap stuff and personally I am less upset having to fix a cheap plane than a so call expensive "high quality" piece from on of the big names

and i do support the "builder arf" term

Thx man, you just said what I have been trying to say thru a beer bottle. You can get anything ya pay for and can assemble Kits,ARF, RTF or anything they want to call it. But the Proof is in the pudding as grandma used to say and if Someone goes and starts a thread about Customer Support. Then you dam bet ya something is wrong somewhere some how some way.

I spoke up for NitroPlanes because I never was done wrong by them, sure sometimes the product didn't deliever and I just called Tech Support and it was taken care of for me by them with a new product or even a better one than I ordered.

But I always speak to them with respect and inteligence&gt;

some days you get good service from a bad company and bad service from a good company just depends on the day the moment and the attitudes involved

There is a forum right here on RCU for Nitroplanes customer support. I received a crushed wing panel on a Nitroplanes ARF and once I got ahold of the right person it was no problem at all. My new replacement wing came in the mail "pronto Tonto" no questions asked.

Here is the link to my original request here on RCU forums:
http://www.rcuniverse.com/forum/m_85...tm.htm#8678311

Send an email to RCU member "nitrostaff1" politely stating your complaint. John is a company rep for Nitroplanes here in the USA and he will get you going. Stick with the facts and leave your emotions out of it and you will definitely get a reply from John. He has more pull than some tech support phone guy in HK/China.

Hope this helps!
SPEEDY

Hey Speedy where the truck have you been, All I have seen lately is renegade Injuns without a Paleface in sight and I thought I had to hold up the Fort with just this dam slingshot.

Honestly NitroPlanes and Xheli have probelms with bad products at times but for the most part they are True Blue To Customer Service and stand by what they sell and will go out of thier way to correct probelms.

IFONLYYOUSPEAKWith Respect and Convey the Problem You Are Having To Thier Tech Support in an Orderly manner, WITHOUTANYUNNECESSARYDRAMA !

Trust me this works and gets the best results with any company

I prefer to sit quietly in the background but poke my head out from time to time with helpful advice, hoping someone won't chop my head off with an axe!

SPEEDY

TRUE
I've had bad product from Horizon(over 50 complaints on RCGroups of the same problem and they stood by that the there was nothing wrong with their product, all those pilots just did not know how to fly), Hobby Lobby and Tower.
The difference is whether they will admit that there IS a problem and do something about it.
Of those 3 Tower said sorry and went beyond itself to make it right.

I don't have much of a track record with them; 2 orders, no complaints.

I too support Builder ARF and Builder RTF, mainly because I have crashed and rebuilt my Hobby Zone Champ so many times. The phrase reminds me of how I regard products from Harbor Freight as kits; I figure at least every other machine tool will need work. You can find a lot of bargains if you're mechanically inclined.

I'm new to this hobby, and found that I couldn't keep the champ in the air at first, then gradually became more proficient. Also getting better fixing bent airplanes. My point being, that if not for this low end all-in-one-box type of entry level product, I might not have gotten into this fun passtime.

I bought a Nitro $77.00 "brushless upgrade" Cub, but have not tried to fly it yet. I haven't used up my disposable Champ.

Tom

I do feel bad for the kid who is not flying do to Nitro's wrong doing, or is it Nitro's. I also know that when I order anything from the internet or a store, I always open it and check it out before the delivery guy leaves. If there is any damage I refuse it and its always replaced. Nitro may not be the bad guy here but the shipper who brough it to you, after all Nitro didnt bring it to your door. I am in no way defending them, just simply bringing the other element into the customer service that was brought up. Perhaps you should call the shipper and try to get resolve from them.

Your correct in assuming that but the buyer always has the final say as in paymentor in a credit denial and NitroPlanes and XHeli both know this very well and thats why thier C/S and T/S is on the Ball all the time and they will help you to correct what is wrong.

Honestly I am so rung out on this thread and a kid that lost his mind on a birthday present,
That I Have to say, get a life and some manners and whileyourat itforget your spoiled ways or your going to turn green !

<span style="font-size: larger">If you sneeze on a Nitro Plane ARFwhen you first get it, you'll have a brand new box of toothpicks! I've bought a few from them and if you don't cut them open and add some glue/balsa, you're going to end up with a "bag" plane first flight.</span>

There seems to be a big confusion between Nitro planes quality and the Nitro planes servace .
As far as the planes , they are a distributor , they sell CMP (China Model Product & the knockoffs of CMP -Flymodels) , they sell FMS under the name airfield and probably about 7 other import factories .
I dont know what there business model is defined as -do they visit the factorys , have imput in the inspections , use the typical inspect at 20% manufacturing , then 50% then at the end of run .
I know with the latest arfs-EPO foam by FMS /Nitro lable AIRFIELD , I would hope that after seeing the good quality in these planes they would have worked on a better internal shipping box because the planes are good , but the inside foam box support will increase damage % .

So it seems that the better the inbound product is made and packed the less hoopla you will see on the internet not based on servace of Nitro planes but simple based on a seemless transaction between Customer and Nitro .

Now lets get to the customer servace -Nitro had and still has about 7 differant online operating names , the ones that was most notoriuos on the internet and RCU was Raidentech .
One of the all time worse on ebay and rcu , probably set a record that makes Banana Hobby look like IBM .

So how do things go bad ?? two way one the inbound product is simply bad and two the consumer is inexperienced for the product they are purchasing .

The problem with both is they do not have a typical customer servace line that we in the USA are so use to seeing with other RC majors and typical everyday retailers .
We want it fixed now , and we want to talk to a live person who makes us feel good about our problem .

The Nitro model of operation does not meet that need , they are a volume distributor that wants to move large volume at a great value price , they need containers and they need to meet MOQs in order to be instock .

When you buy from them you buy on perceived value and price , its that simple . you keep your fingers crossed that its ships withour a problem and you move on .

The experienced modeler knows you typically buy airframe only when buying any eletric models (personally I dont even know why Nitro keeps importing the turn keys planes when there consumer (the true RC guys knows the stuff is crap outside of the really nice frame )

When buying the other brands like CMP ect , again the experienced modeler knows what they are getting and what will be needed .

The problem is that the Nitro banner and the power of the net reaches out to the inexperinced person , if you even google rc-planes Nitro is sure to pop up under one of there banners and that my friends is good marketing .
So the problem as stated is that the normal guy/dad/mom trying to buy a toy for there kid may get over there head when shopping at Nitro .
They do what all of us warbird guys want to do when we joined the hobby , we want the P51 when we know we need the trainer .

Same with them , they want to coolest , the jets , the warbirds ect not know how to fly , charge , the dangers of lipos , ect ect .

So , should a guy have to fix a plane from Nitro , not really as a beginner or regular consumer but the site is not good enough to direct them to the easy stuff .

Its really that simple , match the plane with the experience of the purchasing consumer and you will drop you complaints by 25% min

Having worked in Law Enforcement for many years I can tell you that attitude is everything....start off poorly and see where it gets you? That goes both ways. [:@]