NitroPlanes CS Sucks, replace the WRONG plane you sent us.
03-13-2008 | 11:27 PM
#1
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From: San Juan Capistrano,
CA
NitroPlanes CS Sucks, replace the WRONG plane you sent us.
I decided to buy my youngest son a 4CH FW-190 NitroPlanes sells (by Gunali) for $89. When the box arrived and we opened the shipping box, we were shocked to find that they INSTEAD sent us a 4CH ME-109!! (apparently their NitroPlanes shipping clerk can't tell the difference between FW-190 and ME-109)
The order (Order Number: 335174) emails they sent us clearly stated I ordered the FW-190 and the shipping manifest on the box said FW-190, but it was an ME-109 in the box. I tried calling their phone number 25 times in one day - either busy or no answer! I tried to clear this up with their "online chat" agent, who torld me to "call them" - that was a waste of time! I Emailed them three times in two days, telling them to correct their mistake, send me a return prepaid shipping labels and ship me the FW-190 we ordered. Finally three days later, they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!? I've sent two more emails since and NitroPlanes CS has ignored both![:@]
I've ordered two other planes and a Heli from them before (thank god they got those right), and this is a terrible way to treat a customer. I will never buy from them again. So BEWARE of this dealer. You'll never get through to them by phone if you have a problem and you'll be paying to return any item that's wrong or defective.
So if "John" at NitroPlanes.com (AKA RaidenTech, AKA eGrandBuy.com, AKA grandhobby.com, AKA zhobby.com, hobbypartz.com, wonderhobby.com and few other AKA's - watch for the SAME phone number!) is monitoring this forum, and you really want to (your quote) "It has come to our attention that in order for us to take our customer service level to the next level .... " PROVE IT! Rectify this order goof NitroPlanes created, send us a PREPAID return shipping label and get the RIGHT PLANE we ordered to us pronto.
We have already filed a Dispute with the Credit Card company - Discover Card - and they have withheld payment and agree NitroPlanes (AKA et al) needs to pay for the return shipping!
The order (Order Number: 335174) emails they sent us clearly stated I ordered the FW-190 and the shipping manifest on the box said FW-190, but it was an ME-109 in the box. I tried calling their phone number 25 times in one day - either busy or no answer! I tried to clear this up with their "online chat" agent, who torld me to "call them" - that was a waste of time! I Emailed them three times in two days, telling them to correct their mistake, send me a return prepaid shipping labels and ship me the FW-190 we ordered. Finally three days later, they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!? I've sent two more emails since and NitroPlanes CS has ignored both![:@]
I've ordered two other planes and a Heli from them before (thank god they got those right), and this is a terrible way to treat a customer. I will never buy from them again. So BEWARE of this dealer. You'll never get through to them by phone if you have a problem and you'll be paying to return any item that's wrong or defective.
So if "John" at NitroPlanes.com (AKA RaidenTech, AKA eGrandBuy.com, AKA grandhobby.com, AKA zhobby.com, hobbypartz.com, wonderhobby.com and few other AKA's - watch for the SAME phone number!) is monitoring this forum, and you really want to (your quote) "It has come to our attention that in order for us to take our customer service level to the next level .... " PROVE IT! Rectify this order goof NitroPlanes created, send us a PREPAID return shipping label and get the RIGHT PLANE we ordered to us pronto.
We have already filed a Dispute with the Credit Card company - Discover Card - and they have withheld payment and agree NitroPlanes (AKA et al) needs to pay for the return shipping!
03-14-2008 | 08:57 AM
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: websterphreaky
they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!?
they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!?
Merely standard operating proceedure for many companies.
They ARE willing to re-imburse you for the shipping, which offsets your costs so it's no big deal.
Since you were aware of John's presence here, things may have been easier for you had you started here instead of calling.
As many have mentioned, it is best to call in the afternoon PST.
03-14-2008 | 03:53 PM
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RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
A fedex return label has been send to your email. A new plane will be shipped today.
John
Nitro Planes
John
Nitro Planes
ORIGINAL: websterphreaky
I decided to buy my youngest son a 4CH FW-190 NitroPlanes sells (by Gunali) for $89. When the box arrived and we opened the shipping box, we were shocked to find that they INSTEAD sent us a 4CH ME-109!! (apparently their NitroPlanes shipping clerk can't tell the difference between FW-190 and ME-109)
The order (Order Number: 335174) emails they sent us clearly stated I ordered the FW-190 and the shipping manifest on the box said FW-190, but it was an ME-109 in the box. I tried calling their phone number 25 times in one day - either busy or no answer! I tried to clear this up with their "online chat" agent, who torld me to "call them" - that was a waste of time! I Emailed them three times in two days, telling them to correct their mistake, send me a return prepaid shipping labels and ship me the FW-190 we ordered. Finally three days later, they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!? I've sent two more emails since and NitroPlanes CS has ignored both![:@]
I've ordered two other planes and a Heli from them before (thank god they got those right), and this is a terrible way to treat a customer. I will never buy from them again. So BEWARE of this dealer. You'll never get through to them by phone if you have a problem and you'll be paying to return any item that's wrong or defective.
So if "John" at NitroPlanes.com (AKA RaidenTech, AKA eGrandBuy.com, AKA grandhobby.com, AKA zhobby.com, hobbypartz.com, wonderhobby.com and few other AKA's - watch for the SAME phone number!) is monitoring this forum, and you really want to (your quote) "It has come to our attention that in order for us to take our customer service level to the next level .... " PROVE IT! Rectify this order goof NitroPlanes created, send us a PREPAID return shipping label and get the RIGHT PLANE we ordered to us pronto.
We have already filed a Dispute with the Credit Card company - Discover Card - and they have withheld payment and agree NitroPlanes (AKA et al) needs to pay for the return shipping!
I decided to buy my youngest son a 4CH FW-190 NitroPlanes sells (by Gunali) for $89. When the box arrived and we opened the shipping box, we were shocked to find that they INSTEAD sent us a 4CH ME-109!! (apparently their NitroPlanes shipping clerk can't tell the difference between FW-190 and ME-109)
The order (Order Number: 335174) emails they sent us clearly stated I ordered the FW-190 and the shipping manifest on the box said FW-190, but it was an ME-109 in the box. I tried calling their phone number 25 times in one day - either busy or no answer! I tried to clear this up with their "online chat" agent, who torld me to "call them" - that was a waste of time! I Emailed them three times in two days, telling them to correct their mistake, send me a return prepaid shipping labels and ship me the FW-190 we ordered. Finally three days later, they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!? I've sent two more emails since and NitroPlanes CS has ignored both![:@]
I've ordered two other planes and a Heli from them before (thank god they got those right), and this is a terrible way to treat a customer. I will never buy from them again. So BEWARE of this dealer. You'll never get through to them by phone if you have a problem and you'll be paying to return any item that's wrong or defective.
So if "John" at NitroPlanes.com (AKA RaidenTech, AKA eGrandBuy.com, AKA grandhobby.com, AKA zhobby.com, hobbypartz.com, wonderhobby.com and few other AKA's - watch for the SAME phone number!) is monitoring this forum, and you really want to (your quote) "It has come to our attention that in order for us to take our customer service level to the next level .... " PROVE IT! Rectify this order goof NitroPlanes created, send us a PREPAID return shipping label and get the RIGHT PLANE we ordered to us pronto.
We have already filed a Dispute with the Credit Card company - Discover Card - and they have withheld payment and agree NitroPlanes (AKA et al) needs to pay for the return shipping!
03-14-2008 | 11:27 PM
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From: San Juan Capistrano,
CA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: opjose
Not very arrogant at all.
Merely standard operating proceedure for many companies.
They ARE willing to re-imburse you for the shipping, which offsets your costs so it's no big deal.
Since you were aware of John's presence here, things may have been easier for you had you started here instead of calling.
As many have mentioned, it is best to call in the afternoon PST.
ORIGINAL: websterphreaky
they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!?
they wrote "ship it back (at your expense) and we'll give you a shipping credit" !! B S, it was NitroPlanes goof! How arrogant is that!?
Merely standard operating proceedure for many companies.
They ARE willing to re-imburse you for the shipping, which offsets your costs so it's no big deal.
Since you were aware of John's presence here, things may have been easier for you had you started here instead of calling.
As many have mentioned, it is best to call in the afternoon PST.
Your reply is absurd! There was no offer of "reimbursement", only to offer a "credit" when I ordered again ... what if I don't ever order again!? 1 minus 1 = 0, I would be out the shipping bucks!! Try READING the quote. AND it is NOT "SOP", which Discover Credit Card agreed.
And for your information, the TWENTY FIVE TIMES I tried calling WAS between Noon and Six PM! So what's YOUR smart reply for my ignored emails?? Got an excuse for that too??
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together! If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered. Lets see how it feels when it's someone in YOUR family that gets stiffed. I'll be making excuses for that retailer to you.[:'(]
03-14-2008 | 11:39 PM
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From: San Juan Capistrano,
CA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
Thanks for FINALLY making something happen at NitroPlanes (AKA et al) to remedy this situation that went on entirely too long with a LOT of ignored emails from me. I appreciate that you made this happen in 24 hours, but things like this should NEVER happen in the first place, especially to a recently new 3x return customer.
Granted, NP has extremely competitive prices and some very interesting models not found elsewhere; but as my father who was a VP of Marketing at Ford Motor Cars always told his people, Customer (care) Support is more important than price in the long run to keep customers coming back ... and they refer new buyers too.
Get more phone lines and more GOOD CS people that put customers first, to answer them.
Granted, NP has extremely competitive prices and some very interesting models not found elsewhere; but as my father who was a VP of Marketing at Ford Motor Cars always told his people, Customer (care) Support is more important than price in the long run to keep customers coming back ... and they refer new buyers too.
Get more phone lines and more GOOD CS people that put customers first, to answer them.
03-15-2008 | 12:07 AM
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: websterphreaky
Your reply is absurd! There was no offer of "reimbursement", only to offer a "credit" when I ordered again ... what if I don't ever order again!?
Your reply is absurd! There was no offer of "reimbursement", only to offer a "credit" when I ordered again ... what if I don't ever order again!?
ORIGINAL: websterphreaky
AND it is NOT "SOP", which Discover Credit Card agreed.
AND it is NOT "SOP", which Discover Credit Card agreed.
ORIGINAL: websterphreaky
And for your information, the TWENTY FIVE TIMES I tried calling WAS between Noon and Six PM!
And for your information, the TWENTY FIVE TIMES I tried calling WAS between Noon and Six PM!
ORIGINAL: websterphreaky
So what's YOUR smart reply for my ignored emails??
So what's YOUR smart reply for my ignored emails??
ORIGINAL: websterphreaky
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together!
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together!
"Trading Members" are merely people who swap stuff via the on-line classifieds and who have requested an increase in the number of available uploadable picutres. To paraphrase the adolescents... "Duh".
Now let's talk about "stupid" comments...
ORIGINAL: websterphreaky
If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered.
Lets see how it feels when it's someone in YOUR family that gets stiffed.
If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered.
Lets see how it feels when it's someone in YOUR family that gets stiffed.
You obviously came here which seems to have helped you.
But it's rather silly to start out burning your bridges first as you've done, bad mouthing, without first seeing if someone here may help, which they did.
A wise but pissed person, resolves the crisis, then dynamites the dam if they feel like it.
03-15-2008 | 07:17 AM
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From: , NY
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
This guy may be angry and obnoxious, BUT...he's in the right.
He got the wrong plane. Nitroplanes made the mistake. Not him.
He did not get any result until he came HERE. He complained all over the web, but this is the only place he got any result.
That has to improve. I love Nitroplanes, but they have to do better that way.
Now he is getting fixed up, but if he got proper CS in the first place, he would not have left nasty posts all over the web, even on Nitroplanes own blog. That's an expensive way to do business, and Nitro needs to do better that way. It should not be that the only place you can get a result is here.
So, while this guy may indeed be a jerk, he's still in the right, and he's frustrated, and you can't really blame him too much.
I'm just glad he found the right place, and is being taken care of.
He got the wrong plane. Nitroplanes made the mistake. Not him.
He did not get any result until he came HERE. He complained all over the web, but this is the only place he got any result.
That has to improve. I love Nitroplanes, but they have to do better that way.
Now he is getting fixed up, but if he got proper CS in the first place, he would not have left nasty posts all over the web, even on Nitroplanes own blog. That's an expensive way to do business, and Nitro needs to do better that way. It should not be that the only place you can get a result is here.
So, while this guy may indeed be a jerk, he's still in the right, and he's frustrated, and you can't really blame him too much.
I'm just glad he found the right place, and is being taken care of.
03-15-2008 | 09:01 AM
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From: Hamilton,
OH
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
This is one reason I only shop at my local hobby shop. They take care of any mistakes and offer a lot of advice on problems. On line shopping is why you don't have hardly any hobby shops any more.
03-15-2008 | 01:34 PM
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: whitemochaman
This guy may be angry and obnoxious, BUT...he's in the right.
This guy may be angry and obnoxious, BUT...he's in the right.
However starting out with offensive posts tends to work at cross purposes and as you've observed makes one come off merely as a jerk.
Had he stated his plight and asked about dealing with this first, he would have been given suggestions to resolve his problem quickly and without contradiction.
The "I'm going to screw you over, because I'm pissed" manner of doing this is not only juvenile, but typically counter-productive.
Once things were moving in his directions, he could have also voiced his displeasure on the whole experience in a more rational manner, which would only act to give him far more credence and good will.
I've seen John go WAY out of his way to make such things right.
I've been in this guy's shoes, and I handled it very differently. I was ESTATIC at the end result.... that was about 10+ planes ago, so somebody ended up doing something right by me.
03-15-2008 | 07:45 PM
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From: San Juan Capistrano,
CA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: opjose
So if the objection was to the form of renumeration, you could have dealt with that seperately, or even ask for a CC credit.
So if the objection was to the form of renumeration, you could have dealt with that seperately, or even ask for a CC credit.
What Discover card agrees to is irrelevant. They can agree that the moon is made of green cheese too, but it really has no bearing on your purchase, nor any problems you may be having... it's argumentative fodder. They agree to make them seem sympathetic to you, as it costs the rep and the company nothing.
I wonder what days you called on, since I've never had a problem getting through at that time as many others have also reported. This is always the best time. Sounds like a different time may have worked better for you.
Sounds like you e-mailed the wrong address, especially since you got an immediate response here.
ORIGINAL: websterphreaky
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together!
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together!
"Trading Members" are merely people who swap stuff via the on-line classifieds and who have requested an increase in the number of available uploadable picutres. To paraphrase the adolescents... "Duh".
Now let's talk about "stupid" comments...
When I find an order screwed up from anyone, I at least search for alternative means of resolving things. If someone is intractable I call or contact someone else by calling at a completely different time.
You obviously came here which seems to have helped you.
But it's rather silly to start out burning your bridges first as you've done, bad mouthing, without first seeing if someone here may help, which they did.
A wise but pissed person, resolves the crisis, then dynamites the dam if they feel like it.
ORIGINAL: websterphreaky
If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered.
Lets see how it feels when it's someone in YOUR family that gets stiffed.
If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered.
Lets see how it feels when it's someone in YOUR family that gets stiffed.
You obviously came here which seems to have helped you.
But it's rather silly to start out burning your bridges first as you've done, bad mouthing, without first seeing if someone here may help, which they did.
A wise but pissed person, resolves the crisis, then dynamites the dam if they feel like it.
I've wasted enough time already with your retailer biased nonsense dribble, you are an ignoramus.
Don't look for any replies, I won't be reading your worthless response.
03-15-2008 | 11:29 PM
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
Blah, blah, blah....
ORIGINAL: websterphreaky
I'm 58 years old, director of IT for the 4th largest School Dist in California ....
I'm 58 years old, director of IT for the 4th largest School Dist in California ....
Aren't you even a bit worried that your on-line behavior would affect what little real life you may have?
Thank you for verifying that everyone's assesement was spot on.
While I did not wish you the troubles you had, karma's a b-itc-h at times.
Good luck and Happy flying!
04-17-2008 | 05:43 PM
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From: Tarzana CA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
I have to agree with the customer. Nitro Planes customer service absolutely is lousy. I gave them 3 opportunities to improve, and they failed miserably all 3 times. I stopped buying from them because of it. Their planes may be cheap, but it's not worth the headache. It's all good and dandy when things go well and you don't have to deal with their customer service, but when you do, it is a nightmare. Nitroplanes says one thing and then does something else. I'm with you all the way brother. You as a customer are in the right. It shouldn't be your responsibility to rectify the situation.
04-17-2008 | 05:44 PM
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From: Tarzana CA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
Oh, and their phone never works. Opjose is high if he can get through. I've tried calling 20 times in one day, and doesn't matter what time it is. It's the luck of the draw if someone picks up, which usually doesn't happen.
04-17-2008 | 09:58 PM
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
I guess I'll keep at it then as it works for me!
I thought you were "through" with them though?
Why are you back?
04-17-2008 | 10:35 PM
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: twinbrother
I am through with them. I was just commenting on a post, like you are.
I am through with them. I was just commenting on a post, like you are.
04-17-2008 | 11:17 PM
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From: surrey,
BC, CANADA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
Too funny
I am gonna order a 99$ plane off the internet, that usualy costs 250$ and see what happens...
1 If I get it soon, or the right one,without damage, I would be surprised
2 If it looked like it would be easily put in the air,and not shed major parts or the covering,it would be a bonus
3 If it lasted me one season,it would be a miracle
4 If I tried to contact them and expect any customer service or warranty,it would be another miracle,if I actually had any replies at all
5 If I needed spare parts and they actually had them in stock and cost less than a new airframe,I'd be surprised
6 If I could go on with this,people would get upset,and maybe the company too.
Bottom line is,when you buy off the lowest priced and respected internet dealer,also expect the lowest customer and quality satisfaction.
I just dont understand how people purchase the absolute lowest price in the Universe on an item and then wonder why mistakes in transactions and quality will not be satisfactory.
I may order from NP in the future,but I know its a bit of a gamble,I'd never spend more than 200 there,just in case the deal goes bad or I get a pile of crap plane.
Many people have happy purchases there,many dont.They are a volume dealer,sales per day are important,loosing a few customers here and there is not an issue.
I am gonna order a 99$ plane off the internet, that usualy costs 250$ and see what happens...
1 If I get it soon, or the right one,without damage, I would be surprised
2 If it looked like it would be easily put in the air,and not shed major parts or the covering,it would be a bonus
3 If it lasted me one season,it would be a miracle
4 If I tried to contact them and expect any customer service or warranty,it would be another miracle,if I actually had any replies at all
5 If I needed spare parts and they actually had them in stock and cost less than a new airframe,I'd be surprised
6 If I could go on with this,people would get upset,and maybe the company too.
Bottom line is,when you buy off the lowest priced and respected internet dealer,also expect the lowest customer and quality satisfaction.
I just dont understand how people purchase the absolute lowest price in the Universe on an item and then wonder why mistakes in transactions and quality will not be satisfactory.
I may order from NP in the future,but I know its a bit of a gamble,I'd never spend more than 200 there,just in case the deal goes bad or I get a pile of crap plane.
Many people have happy purchases there,many dont.They are a volume dealer,sales per day are important,loosing a few customers here and there is not an issue.
04-17-2008 | 11:26 PM
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From: , NS, CANADA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
Maybe you should ask for a full refund. Sounds like your money may be better spent on some "Anger Management" counseling. And you are raising children? 
That is truly scary....
That is truly scary....
04-17-2008 | 11:32 PM
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From: , NS, CANADA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: websterphreaky
Oh really, HOW do I make that request when I couldn't get through their phone system during THEIR specified times and they refused to answer my emails (to their correct address, which I got DELIVERY CONFIRMATION! Moron!
What Discover card agrees to is irrelevant. They can agree that the moon is made of green cheese too, but it really has no bearing on your purchase, nor any problems you may be having... it's argumentative fodder. They agree to make them seem sympathetic to you, as it costs the rep and the company nothing.
Your comment is beyond stupidity. Solved nothing since NitroPlanes refused to respond. What delusional level of business do you exist on. If you have a business, god help anyone dealing with you.
Monday and Tuesday noon to six PM. Funny, OTHERS on this forum site have had the SAME comment about NitroPlanes impossible phone contact. "Sounds like a different time may have worked better for you." Jesus are you stupid! May THEY should get more lines or MAYBE answer phone between 8AM and 6PM LIKE REAL COMPANIES DO!!??
I'm 58 years old, director of IT for the 4th largest School Dist in California .... I DON'T MAKE EMAIL ADDRESS MISTAKES when it's copy and paste! You're such a fool, I'll bet you've been calling and email some other RC Toy company and believing it's NitroPlanes!
You may want to check into what "Trading member" is all about least you seem more mal-informed than you have already made yourself out to be.
"Trading Members" are merely people who swap stuff via the on-line classifieds and who have requested an increase in the number of available uploadable picutres. To paraphrase the adolescents... "Duh".
You should know "stupid comments" and rude ones too. Looking up what your big shot membership level is, is a waste of mine and anyone else's time. And speaking of businesses, NO ONE ASKED FOR YOUR TWO CENTS in the first plane in this original posting, which was clearly intended for NP. So why don't you mind your own!?
I've wasted enough time already with your retailer biased nonsense dribble, you are an ignoramus.
Don't look for any replies, I won't be reading your worthless response.
ORIGINAL: opjose
So if the objection was to the form of renumeration, you could have dealt with that seperately, or even ask for a CC credit.
So if the objection was to the form of renumeration, you could have dealt with that seperately, or even ask for a CC credit.
What Discover card agrees to is irrelevant. They can agree that the moon is made of green cheese too, but it really has no bearing on your purchase, nor any problems you may be having... it's argumentative fodder. They agree to make them seem sympathetic to you, as it costs the rep and the company nothing.
I wonder what days you called on, since I've never had a problem getting through at that time as many others have also reported. This is always the best time. Sounds like a different time may have worked better for you.
Sounds like you e-mailed the wrong address, especially since you got an immediate response here.
ORIGINAL: websterphreaky
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together!
Not surprised at your stupid replies since you are a "Trading Member", retailers sticking together!
"Trading Members" are merely people who swap stuff via the on-line classifieds and who have requested an increase in the number of available uploadable picutres. To paraphrase the adolescents... "Duh".
Now let's talk about "stupid" comments...
When I find an order screwed up from anyone, I at least search for alternative means of resolving things. If someone is intractable I call or contact someone else by calling at a completely different time.
You obviously came here which seems to have helped you.
But it's rather silly to start out burning your bridges first as you've done, bad mouthing, without first seeing if someone here may help, which they did.
A wise but pissed person, resolves the crisis, then dynamites the dam if they feel like it.
ORIGINAL: websterphreaky
If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered.
Lets see how it feels when it's someone in YOUR family that gets stiffed.
If I sound pissed I am, that FW-190 plane was meant to be a gift for my son, which meant he didn't get what I ordered.
Lets see how it feels when it's someone in YOUR family that gets stiffed.
You obviously came here which seems to have helped you.
But it's rather silly to start out burning your bridges first as you've done, bad mouthing, without first seeing if someone here may help, which they did.
A wise but pissed person, resolves the crisis, then dynamites the dam if they feel like it.
I've wasted enough time already with your retailer biased nonsense dribble, you are an ignoramus.
Don't look for any replies, I won't be reading your worthless response.
You are a real *******. God help your children.
04-18-2008 | 12:33 AM
#21
Senior Member
My Feedback: (3)
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
So if a guy stands up for his right to fair treatment and decent service there is something wrong with him? There is something wrong with doing that?
Sounds more like a couple of Nitro Models "groupies" here whose faces are buried too deeply to see the difference between right and wrong.
I applaud Webster for shaming NM into rectifying the situation.
Sounds more like a couple of Nitro Models "groupies" here whose faces are buried too deeply to see the difference between right and wrong.
I applaud Webster for shaming NM into rectifying the situation.
04-18-2008 | 10:51 AM
#22
Joined: Nov 2005
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
ORIGINAL: combatpigg
I applaud Webster for shaming NM into rectifying the situation.
I applaud Webster for shaming NM into rectifying the situation.
These people have cause for complaint, and are typically the most rational of the posters when dealing with this type of thing, even if they are angry about it. They want things "set right". Nothing wrong with this.
However there are those who also either palm off their own errors as a vendor's responsibility, or try to turn a situation around for their own advantage.
Often those on the sidelines ( like you ) never get the whole story. This has nothing to do with being a "groupie", etc....
04-18-2008 | 02:35 PM
#23
My Feedback: (7)
Joined: Jul 2004
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From: Tarzana CA
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
For those who expect low customer service from volume dealers, that's your right. I wonder how Costco can pass on low pricing with great customer service? Hmmmm... maybe because they actually care about their customers. There are two types of businesses, those like Costco, which offer low pricing and great customer service. And then there are businesses like Nitro Planes, who appear to care only about making money and provide a bare minimum of customer service. It can be done. Good customer service and low volume pricing. Nitro Planes just chooses not to do it. If Nitro Wing thinks it doesn't exist, he needs a reality check. Or maybe he just doesn't believe good customer service shouldn't be provided by all companies. If it works for him, then he can settle for it. Happy flying... if your wing doesn't fall off.
04-18-2008 | 03:15 PM
#24
Joined: Nov 2005
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From: Poolesville, MD
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
Well, risking being labeled a "groupie"...
Some of us have had GREAT customer service from Nitroplanes, even when they've screwed up.
That's not to say that things couldn't be better, but they've kept me and many other people happy.
In turn this does not mean that your own experience wasn't bad, but if what happened with you truely were happening to everyone, they would not still be in business.
I wonder though what would happen should John dissappear from the scene, as he seems to be their one man CS center.
Someone other than me purchases their planes though, and come back and buy more, many times over...
04-18-2008 | 09:02 PM
#25
Senior Member
My Feedback: (3)
RE: NitroPlanes CS Sucks, replace the WRONG plane you sent us.
One of RCUs' main uses for me besides BSing about planes is to serve as a "consumer reports" venue. I hate to see it, [but it happens more often than not] when a guy gets static for reporting about substandard service or equipment. Take a look at the recent reports given about the failures of Futabas' high frequency radio....the Futaba "groupies" were all over the guys who chimed in, to the point of ridicule. We even had AMAs' tech director issue a stern warning to the masses that unless this kind of stuff STOPS AND STOPS NOW, the manufacturers are going to drag up on us and stop "supporting" the hobby. This kind of thinking is an insult to normal intelligence.
As it turns out, Futaba rushed a radio system into production before they had all the QC issues worked out and they let the modeling public do some of their R&D for them. Several $1000 worth of planes later and after some threads about the system failures the bugs were eventually fixed. Who knows how many possible losses the posts about DSS saved others?
As it turns out, Futaba rushed a radio system into production before they had all the QC issues worked out and they let the modeling public do some of their R&D for them. Several $1000 worth of planes later and after some threads about the system failures the bugs were eventually fixed. Who knows how many possible losses the posts about DSS saved others?
