My JET Central problems began when it first arrived... My Super bee,all 2600 dollars arrived DOA and Eric got out another ECU and Pump and all to me and when it arrived I had more problems... wouldn't even turn over. I got it running finally and the Wing failed on my Junk Shock Jet and in it went. Cant blame jet central for that but when it got back to me it was once again DOA, finally got it going but it never ran right, hot starts, flame outs and failure to even turn over.. I made several calls to Eric and never got a call back... then I actually got a good start and zap, bearing failure.. Of the three attemps to go to the field I never had a flight that didn't either end in it not starting or flame out, or two foot flames out the back as hot starts that wouldn't quit... So I sent it back again... so far over 100 bucks just in ups charges. Also I sent the HAD hand held display in and Eric said he never got it although it was sent Priority mail with delivery confimation.. I guess I am to blame the post man, and assume he stole and fraudently sent the return reciept... ????
Today I get a Bill for 580 dollars for a rebuild on what should be warantee??? they claiming I had a chip in the compressor that was from not using a FOD.. Well I had a 50 dollar fod screen on it and it didn't leak and was full of metal on the inside from the bearing failure???? So much for honesty and warantee... Oh yeah I waited from noon until six pm waiting for a call about adjusting this (todays friday) after about 3 or 4 calls and two emails.... Jet Central makes alot of noise about the LIfe time warantee... and support.. but I am not getting it..

I also get treated like I am an idiot, being female, by them in a very rude way that really is hard to take as I have been in the hobby 45 years and have three doctorates.. I have type ratings in 3 full size jets with a commecial license and flight instructor rating. So I know a little bit about jet engines.

So when making your buying decision don't factor in the questionable "warrantee" and don't send anything without insurance and signature if you want to see it again.

Eric said it wouldn't do me any good to post this because he has such a "good" reputation.. you be the judge.. So far I have spent over 20K on three motors and four planes and right now I have absolutely nothing to fly because of waiting for parts (FlyEagle and Jet Central) and am totally disgusted with the whole lack of morals and standards that isn't typical for the rest of the hobby.. Never have I seen such prices for so little and total disreguard for the customer.. One day this part of the hobby will grow up and things will change hopefully. These people will be out on the street out of business. I remember when the helicopter was so elite and so price wise now we have hundreds of manufactures offering products that don't fly apart at reasonable prices. I have two T Rex 600s that have not needed a part in two years..
I was told by one of the dealer reps that Eric is getting ready to retire and just doesn't care anymore.. I was told by every experience jet pilot that looked at this motor that this should be covered, not to worry, but I did and unfortunately I was right... I don't know about the rest of you but $600 repair on a motor that was operated properly and not abused (mabe 6 flights)in any way is crazy. But I am screwed because I can't abandon a $2600 engine. anyone want a Bee and a Falcon reasonable, I am thru and will never buy another Jet Central anything. I will let you all know if anything changes..

Katarina Connors a.k.a. Katt

Well all I can tell you is your are right! My friend had the same problem(s) with Eric. The turbine did run eventually but he dose treat you like an idiot.[&:] I have called him a few times to chat,before I bout my first turbine it was evident that he was vary superior to me and I was just a nobody so I went with the next best thing Wren.They will help you and treat you like a human being. Thanks Ron for the great service Knock on wood I never have had to use the this so called warrantee.



Oh by the way you will get flamed and so will I, this is why this information is not posted, it gets deleted everytime Gordon or woketman with be the first one.

Katt with New Turbines in the 1200.00 range You might have trouble unloading them, what do you think you want for them?

Nice.... you got two posts going at the top of the list flaming Eric.... pretty transparent

What NEW turbines cost $1200????? You need to start researching before blabbing dude. No different than the "BVM" Bobcat you had for sale, the "Bandit" and numerous others.....

sorry to hear that Katt.
there is always a lesson to learn everytime..i wish you learn yours what ever that was and dont do the same mistake again.

i know Eric is a gentleman and it would be nice to give you a refund and get your engine.

setting you free to choose whatever other product you like.

he can repair to contition "new" the engine and resell it as secont hand easy faster from his place or even keep it.

and this is the right way to do since you dont have a good comniunication cose when you own a turbine you need many times the manufactor in the future!

take care and dont let this keep you down..its just a hobbie.... but also your money!


p.s. i want a 1200usd engine too

I've had the exact opposite experience from Jet Central. Nothing but the best turbines with the best service.
Eric is very helpful and knowledgeable about these turbines. I'm very surprised with your post. Eric is very
well known for his great service and I doubt you'll tarnish his reputation. I doubt Eric needs to steal your hand held display.


Pablo
A very SATISFIED Jet Central customer!

Katt,

I can understand why your Super Bee might run poorly. How did this happen?

Just curious...

Beave

BUSTED

[:@]i posted a few comments about j/c and "eric" and it started a war!! eric called me a lier .. guys "are" having problems with the j/c turbines ,but dont want to post them on here. they talk about it at the feild. all - say the will change to another manufacture. the "warrenty sheild", seems to make them more tolerant to eric and j/c. -because you are only allowed to praise j/c and eric,it takes away the impact of the forum to help flyers make a good choice on the product.. even "if" i liked the j/c tubines,i would not buy one ,just based on my incounter with ""ERIC"" you did every thing j/c required to apply the warrenty, and they still found a way to make you pay..sorry ,,but your not alone....[:'(]

LGM Graphix what an a@@@S# kisser!!! add something usefull or stay out of it.. thats how j/c and eric got this far ..keep it clean...[:'(]

I Am sorry to here about your trouble with your turbine I owne a falcon and i have to say I love it ... But only after it had to go back to mexico to be fixed and that was after forth flight Eric answerd the phone every time and i got it back in the ten day turn around he said . Im now buying my second turbine and have to say I have been hearing alot of un happy jetcentral owners.I have a friend in my club he to has a falcon had the same problem i had but he did not see his falcon back for a month could not get anystright answers out of eric as to when he was getting it back . Now this past weekend at hamburg relley his turbine would not start again was bound up so could not fly so here he goes again ALso there were two other pilots that had jetcentral problems and could not fly . I am now having to make a decision do i go with another jetcentral or another brand like jetcat. I do not want to spend a lot of money and not be able to fly if i have trouble like ive been hearing about. Maybe they need some more factory reps to be at the larger ralleys... Jet cat had one at hamburg he helped several pilots that weekend with answers and in one case a loaned ecu so he could fly . To sum it up I love my falcon but it did have to be repaired i have had only good expeience with Eric always answerd phone and answerd questions. But im not sure if i want to take a chance on another Jetcentral turbine Ill have to see

Hi
Peoples experience with Jet Central seem to be very polarised. Either they can't' sing their praises highly enough or will never touch them again. My experience is very similiar to Katrina's however I did get some satisfaction from JC ( after rolling out the big guns) but the entire incident left a very bitter taste in my mouth and it did cost my friend one very stunning jet.

My experience with Jet Central has led me to make two major decisions regarding my Turbine flying.

1) Life time warranties are not worth the paper they are written on as it is down to JC to decide if it is a warranty repair or not, in my case they tried to claim FOD damage and stiff me with a very large bill for a Turbine with 20mins running time when there was very clear evidence to the contrary.

2) Only buy Turbines from manufacturers I can actually travel to and shake them warmly by the throat until satisfaction has been achieved.

Mike

PS To the poster that say this thread is about Flaming JC I would say that Forums like this have gone a long way to keeping manufacturers honest as modellers can quickly post and exchange their experience both good and bad and let the modelling public make their own minds up.

I seem to be having the same problems With Eric and my Falcon that other people are.
I had a problem with my falcon that the turbine locked up on start up. It would not spin what so ever. It was only 20 flights old.
Called Eric and sent my engine back to him on July 28. To wards the middle of August I started to wonder what was going on I Called him a couple of times and kept getting the same answer. "I will check and call you back". I never got the call back on three occasions. Finally the last time I called I was told my engine is on the test stand.... there was a balancing problem and it had to be re tested. OK thats fine at least I know what is wrong. But the very next day August 26 UPS is at my door with my engine. WOW super super fast shipping thats awsome..I wish I could ship things that fast.
I Lost the entire month of July flying this plane and now I am wondering if there was a balancing problem or it was lost somewhere.

When the ceramic Igniter thread started I jump right on it I wanted to get one. I called Eric on Sept 17 Gave him my Falcon Serial number, Name Address, and CC info. It is now October 17 and I have no igniter or phone calls to tell me what is going on. I should not have to sit here and chase him for a part.

As Hippo 1216 said I was the one at Hamburg Jet Rally having problems I go to put my plane together test everything and the starter is locked up AGAIN. Now I have had 28 flights since the repair and everything was fine. Took the turbine out and had a couple of people look at it and they all agreed send it in to be repaired. So I pack up the trailer and just sit and watch on Sunday. When I get home I take the plane into the work shop and test the starter again, Guess what.... it worked fine no binding what so ever. Call Eric on Monday he told me to try and start the plane and call him back.Take the plane outside fuel it get it all ready to go and it locked up.. Bring it back in 30 min later its fine. It seems when it's cold it locks up until it gets warm... It was around 36* on Sunday morning at Hamburg and 42* at my house on Monday Morning. So I guess I need to keep a heat gun in my flight box to start it up.

I call Eric and he tells me to call him back later he wants to go through some things with the ECU and it will take a while If I get the machine leave a message and I will get back to you. Well it's now Saturday 5 days later and I still waiting for his return Call....

People don't want to post the bad things on here about J/C because they are afraid of what everyone else is going to say about it. Some people have had great outcomes and some have had Bad. I am one of the ones who have been having bad luck with them. I am sorry that I had to post this as you can see by my other posts I am not A bashing person, never make fun of someone, and try and help when I can. I now have the Comp Arf Flash almost finished and I think I need to go purple..

I am going to let this one run for the moment but please stay inside our rules on flaming and "bashing".

J.Duncker Jet Forum Moderator

OK..... I wasn't going to get onto this and I don't want to...BUT, I have changed my mind!! I know Kat and almost all her problems she has been going through! I am a Sponsored Jet Pilot for TBM and also help them out in the jet world. She is new into jets and has lots of problems, sometimes problems I can not help her with so I get help from Jet Central and Fly Eagle Jets. We have tried VERY HARD to help her out in all circumstances! We have gave her free stuff, planes repairs...etc. I have to admit I told her that the turbine should be covered as did other jet pilots, BUT we did not inspect the turbine, just knew that she siad that it would not turn. I was at a fun fly with her and noticed she was having lots of problems so I went to help. The problems were beyond my skills so I called Eric and left a message. I think we ALL must understand that this is flying season and there are tons of things going on!! I have had my share of problems with my Jet Central Turbines and I have had one that has made more trips to Mexico than I have, LOL But it gets fixed and YES sometimes it goes back. But, do we need to get upset? Sometimes we do and sometimes its a lesson for all of us that EVERYONE makes a mistake!!! Maybe we had Ace Ventura deliver our package, our it got thrown to the next guy and got dropped, no one knows.

As for Eric retiring out of Jet Central and going into a dark hole and forgetting his customers??? NO way!! He is in it and so is his son! They are working hard to get people their turbines and get them back fast, BUT sometimes they get behind like WE ALL do at times. We have become a society that wants EVERYTHING done NOW, I don't want to wait. Will you need to stop and get a reality check. Just because I am sponsored by TBM and I have a turbine problem I have to wait in line like everyone else!! I get no special treatment and I don't want it! To me EVERYONE is important, SO first come first serve. I know that the factory had a mandatory shut down for sometime so that put everything behind. Eric has been good to me and to EVERYONE that flies Jet Central turbines. I have had many repairs and most have been MY fault!! Even when I didn't think so... LOL... which we ALL do!!!!

TBM.... They try to help everyone out, and sometimes spend over 1 hour on the phone trying to get people the right set-up and to get all the right stuff. They have helped me and I KNOW that I have spent countless hours trying to help people get things going and put the right stuff in their planes! And I will keep doing this! YOU have to REMEMBER that this is a hobby and in life things do go wrong and EVERY plane, Jet, Helicopter, etc... has a expiration date!!

This may not HELP BUT Think about it, and Decide for yourself if its a matter of life or death or its just a FREAK'N hobby that we ALL PLAY with and enjoy untill we crash or something goes wrong or doesn't go OUR WAY......

I'm also curious where you got this picture from.....

wait, so the picture is just a random damage photo and not the actual part?

How did you deduce that from gjhinshaw's post????

If you look at post #23 from the following thread you will see that Bevar posted the photo of the part for Eric as he could not do so from his Iphone. Another buddy of mine called me today and said he just got off the phone with Eric who was at a jet meet, so it makes sense that Bevar posted the photo for Eric.

http://www.rcuniverse.com/forum/m_8560017/tm.htm

just reading gordon's post

But I see now hes saying these are possibilities


carry on

I just put on some pop corn..will be standing by

Here we go again! Sorry to hear about your troubles and I hope it gets worked out for you.

I'm sure it wont be long before this thread gets closed.

I've heard from many about other issues that have occured. Some have been treated right and some have not. I've not heard of one company yet who has excellent services. Every company has its issues i'm sure!

But if a company sells a warranty for a product that should have been designed to be flawless from the start (for the $$$$$ we spend) and it gets sent back 2 or 3 times for service, something is not right!

My question is "would the warranty kick in if the manufacture does not know 100% as to the reason why it faild?" And this is not from the consumers part but from the manufactures side. Could it be possible that the manufacture has a few flaws that they dont know about towards the design of the turbine and the consumer gets wacked for it. Could this be why these turbines are throwing blades, bearings going out, catch on fire, etc....thus having to be shipped back 2 or 3 times?

It seems to me that RCU has become a forum to advertise ones products on how good, excellent, or how great of services X company provides. But why is it that if someone has a complaint or an issue and they decide to post on here it gets closed. If it does not get closed you have the pack of wolves who supports this X company attack the poster. Just does not seem fair that only the good points can be shed but not the bad. If this is the case then neither the good nor the bad should be posted.

Cheers,

I think in the case of Katt it would have been better for Jet central to repair her turbine at no charge especaily in light of all the problems she was having
right from the start and this being the first time the engine was in for internal damage.

Ronnie,

The picture is Katt's blades. Eric sent them to me to upload for him last night because he was on his iphone and he can not upload to RCU from it.

Beave

In regard to Ortiz, yes Jet Central accepts responsibility when they don't know what the cause was of a needed repair.

Interesting that people expect a "flawless product for the money we spend" when our toys have tolerances that should really not have them work reliably to begin with.

Every brand has turbines that just keep running and also some that fail very early in their lifespan.

What I want to know is that Iwill be covered when something goes wrong with the motor that is NOTMYFAULT - and Jet Central has been that line for me - should be closing in on around 100 hours of Jet CentrAL flying time. Trips back to the factory? Just two times that wasn't a maintanence interval. Owned/operated 2 Bees, Falcon, 2 Rabbits

If Eric's customer service or Jet Central's motors start to SUCK for me, Ipromise Iwill be the first person to post it here and switch brands - I have no loyalty to a manufacturer, just to my desire to fly my ***** off! That being said, I seriously doubt Iwill encounter problems and will continue to enjoy flight after flight on titanium power.